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Serverhostess Busser Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Communicative and dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 5 1/2 years of experience providing service to ALL dinner guests at any and every restaurant. Detailed organizer of service operations with versatility in stressful circumstances. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.

Skills
  • Conflict Resolution
  • Warm and Friendly
  • Workflow Coordination
  • Verbal and Written Communication
  • High Energy and Stamina
  • Warm and Welcoming
  • Physical Stamina
  • Problem Detection and Resolution
  • Highly Organized
  • Self-Motivated
  • Decision Making
  • Food Service
  • Guest Greeting and Seating
  • Employee Training
  • Time Management and Prioritization
  • Work Coordination
  • Reliable and Trustworthy
  • Creative Problem Solving
  • Front of House Management
  • Flexible and Adaptable
  • Transactions and Cash Handling
  • Attention to Detail
  • Silverware and Glassware Restocking
  • Able to Lift 30 Pounds
  • Beverage and Ice Dispenser Refilling
  • Age Verification
  • Opening and Closing Procedures
  • Table Setting
  • Upselling and Cross Selling
  • Team Player
  • Persuasive Approach
  • Covid Symptom Screening
  • Cross-Selling and Upselling
  • Safe Food Handling
  • Active Listening and Communication
  • Conflict and Complaint Resolution
  • Relationship Building
  • Customer Satisfaction Promotion
  • Multitasking and Prioritization
  • PPE Guideline Compliance
  • High Volume Dining
  • Service-Oriented
  • Quality Assurance
  • Cool Under Pressure
  • Team Leadership
Work History
Server,hostess, busser, 08/2016 to 12/2019
Henry ScheinNew Jersey Area, NJ,
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customer questions about hours, seating and [Type] information.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Greeted and maintained relationships with regular customers.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
  • Used [Software] to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Monitored seating area and checked restrooms every [Timeframe] to keep spotless.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Took information about guests' party size, led to seating, offered menus and [Action].
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
Customer Service Representative, 02/2019 to 06/2019
Red Robin International, Inc.Towson, MD,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Server, 01/2018 to 05/2018
Olive GardenCity, STATE,
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Greeted and maintained relationships with regular customers.
Education
High School Diploma: , Expected in 06/2018
Garrett Academy of Technology - North Charleston, SC
GPA:

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Resume Overview

School Attended
  • Garrett Academy of Technology
Job Titles Held:
  • Server,hostess, busser
  • Customer Service Representative
  • Server
Degrees
  • High School Diploma