Knowledgeable administrative engineer, helpdesk support professional, and systems analyst with extensive experience ensuring optimal performance of corporate IT systems, hardware, and software. Innovative troubleshooter with hands-on experience identifying technical issues and implementing solutions in challenging, deadline-driven environments. Demonstrated experience leading large-scale IT initiatives including new system installations, upgrades, and office moves. Proven dedication to customer support, with talent for educating end-users and serving as first line of communication between users and technical teams. Technical skill in overseeing server construction, maintenance, service, and support.
Problem Analysis, Diagnosis, & Troubleshooting · Hardware & Software Installation, Testing & Repair Systems Analysis ·Technical Support · Network Security · Contingency Planning
Office Move Planning & Leadership · Customer Service · End-User Training Team Collaboration
Applications: Windows XP / Vista / 7 & 8 / Server NT / 2000 / 2003 / 2008 / 2012 · Veritas Backup Exec Microsoft Exchange · Manage Everything IT · GoToAssist Remote User Support · Ghost PC Imaging Lotus Notes · Security Spam Control · Trend & Norton Antivirus Client Server · Mail Essentials Exchange Virus Protection · Microsoft Office Professional: Word, Excel, Access, PowerPoint Linux & Mac Support
Hardware: LAN / WAN · Windows Server · Telephone Switch Administration · Voiceover IP · VMWare Cisco Technologies ·Cable Installation & Wiring · Fax Machines · Copiers · Scanners · Telephony Network Equipment & Protocol ·Tablet, Android, iPad, & iPhone Support · RAID
Software: Windows Professional · Cloud & Virtualization Hyper-V · Barracuda Firewall
Server Repair Technician January 2014 to CurrentEQUUS COMPUTER SYSTEMS, City of Industry
Test and repair returned and defective computer systems and components to assure optimal functionality.
Conduct problem diagnosis and assessment; replace defective components.
Communicate with customers to gather information.
Mentor and train junior personnel.
Liaise with vendors regarding complex and escalated repairs.
Conduct reporting and documentation.
Eliminated large-scale backlog of systems to be serviced; organized repair procedures to reduce future delays and decrease repair cycle.
MIS Coordinator January 1999 to January 2013VANIR CONSTRUCTION MANAGEMENT － Sacramento, California
Ensured optimal performance of servers, permissions and file groups for over 300 end-users across 12 locations.
Directed maintenance, servicing, installation, and repair of servers, PC hardware assemblies, printers, and peripherals.
Installed interior and exterior audio video cabling and hardware.
Managed office moves and start-ups.
Provided technical support to internal users; managed trouble ticket system; set up new accounts and workstations.
Installed Windows NT, 2000, 2003, 2008, XP, Vista, 7, and 8 hardware and operating systems.
Maintained repair documentation and managed maintenance teams.
Directed data backups and restorations, offsite transfers, and scheduling of repairs.
Strengthened corporate security by developing comprehensive enterprise backup strategy relying on Backup Exec and Carbonite on Cloud platform.
Systems Administrator & Service Tech January 1996 to January 1999A&E SIGNATURE － Garden Grove, California
Oversaw repair and recommissioning of returned and defective customer equipment.
Provide expert technical support to internal and external end users over phone.
Performed setup and installation of new hardware and software; trained end users as necessary.
Conducted installation, maintenance, and repair of LAN / WAN infrastructure, desktop and laptop computer equipment and peripherals, and all technical hardware and software.
Delivered expert support for LAN / WAN, Lotus Notes, and Microsoft Office tools.
Systems Administrator & Service Tech January 1994 to January 1996COMPUSA － Anaheim, California
Conducted computer diagnostics and repairs, installation of hardware and software, and all required technical support for external customers.
Directed IT hardware purchasing.
Documented repair processes.
Bachelor of Science : Information TechnologyInformation Technology
Associate of Arts : Computer and Information Systems Security & Information AssuranceUniversity of Phoenix － Costa Mesa, CaliforniaComputer and Information Systems Security & Information Assurance
Fullerton Community College － Fullerton, California
Microsoft Virtual Academy Novell Netware 4.x: Fullerton Community College TCI / IP Networking Fundamentals: Fullerton Community College Microsoft Windows XP, Vista, Windows 7 / 8: Technet.Microsoft.com Microsoft Exchange 5.5, 2000, 2007, 2010: Technet.Microsoft.com LANGUAGES (FLUENT) English & Vietnamese.
Active Directory, audio, Backup Exec, backup, Bridges, Cable, cabling, Cisco, Client Server, Hardware, Customer Service, DHCP, Diagnosis, documentation, DNS, Ethernet, Fax Machines, Firewall, Ghost, Hubs, Imaging, IP, IT Project Management, LAN, Leadership, Linux, Lotus Notes, Mac, Mentor, Access, Excel, Exchange, Microsoft Exchange, Mail, Microsoft Office Professional, Microsoft Office, Office, PowerPoint, Windows, 2000, NT, Windows NT, Windows XP, Word, enterprise, Network Security, Network, Norton Antivirus, operating systems, PC hardware, peripherals, personnel, Copiers, printers, Problem Analysis, processes, purchasing, RAID, repairs, reporting, Routers, Routing, Scanners, scheduling, servers, Software Installation, strategy, Switches, Switch, Systems Analysis, TCP / IP, technical support, User Support, User Training, Technical Documentation, Telephone, Telephony, phone, Trend, Troubleshooting, Veritas Backup, video, VPN, Vista, Voiceover, WAN, Windows Server, Wiring