Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Talented and blessed person with 11 years of experience in customer services work. Consistently handled high-volume work over long shifts without losing focus or accuracy. Multitasker with history of efficiently supporting team and customer needs.

Careful and diligent catering professional with solid experience in similar roles. Skilled at preparing and managing food and drink stations and buffet lines with quality-driven and service-oriented approach. Observant and level-headed with good multitasking, organizational and communication skills.

Skills
  • Bilingual
  • Critical thinking
  • Professionalism and strong ethic
  • Oral and written communication skills
  • Confidence
  • Ability to work under pressure
  • Creativity
  • Interpersonal
  • Problem solving
  • Patience
  • Time management
  • Technical
  • Adaptability
Experience
Server and Catering, 02/2019 to Current
Concord HospitalityReading, PA,
  • Prepared individual condiments and dispensers for transportation to catering locations.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Processed customers' payments and provided receipts.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Worked multi-course dinners with pre-plated foods.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server, 03/2017 to 02/2019
Uncle Julio'sCity, STATE,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Processed customers' payments and provided receipts.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Calculated charges, issued table checks and collected payments from customers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Greeted newly seated guests quickly and efficiently.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server, Catering, Bartender, Busser, Prep and Line, 06/2010 to 02/2017
Cristina's Fine Mexican RestaurantCity, STATE,
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared dishes for catering events or during high-volume shifts.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
Education and Training
: Basics , Expected in
Eastfield College - Mesquite, TX
GPA:
High School Diploma: , Expected in 05/2009
Woodrow Wilson High School - Dallas, TX
GPA:

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Resume Overview

School Attended

  • Eastfield College
  • Woodrow Wilson High School

Job Titles Held:

  • Server and Catering
  • Server
  • Server, Catering, Bartender, Busser, Prep and Line

Degrees

  • High School Diploma

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