Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Multi-talented and consistently rewarded for success in planning and operational improvements. I am a team player and natural leader with excellent communication skills and excellent reputation for resolving problems, improving customer and employee satisfaction.

  • Supply chain logistics
  • Budgeting
  • Financial Reporting
  • Bookkeeping
  • Project management
  • Business Administration
  • MS Office Suite / TMS / WMS
  • Data Analysis Skills
  • Training and development
  • Coaching and mentoring
  • Human resources
  • DOT Regulatory Compliance
  • Data Analysis / Trend Assessment
  • Accident / Incident Reports
  • Operations Support
  • On-Time Delivery
  • Problem resolution
  • Safety compliance
  • Cold chain industry background
  • LTL knowledge
  • Trip planning
  • Freight Transportation
Work History
Senoir Logistics Transportation Administrator, 10/2015 to Current
KrogerFort Collins, CO,
  • Oversaw transportation of 34 CDL drivers and 102 tractors and trailers daily by coordinating personnel and developing efficient routes and workload schedules.
  • Maintained compliance with DOT regulations, accurately documenting driver qualifications, driver logs, permits and equipment information.
  • Executed programs to bolster safety and created working environment maximizing employee involvement, morale and engagement.
  • Applied interpersonal and customer service skills in serving as point of contact for CVS Stores, drivers, and warehouse staff on subjects such as One-Time, compliance and deliveries.
  • Managed and updated database detailing important information such as compliance and accidents using Idealic Safety Suite.
  • Implemented driver safety awards program, promoting safe driving and working safe initiative.
  • Ensured that drivers transported loads safely and complied with state DOT and DEA laws.
  • Maintained and verified time, transportation, and personnel records.
  • Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations.
  • Ensured that drivers completed required safety training and attended quarterly driver safety meetings.
  • Demonstrated tasks to new hires and assigned to experienced workers for further training.
  • Planned and established transportation routes, work schedules and assignments.
  • Scheduled repair and preventive maintenance of vehicles and other equipment.
  • Tracked and recorded ATA and DOT accidents.
  • Provided safety training of 40 drivers and office staff each quarter.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Scheduled and dispatched drivers to locations in Georgia, South Carolina, and North Carolina.
Grocery Store Manager, 02/2012 to 08/2015
Off The Muck MarketCanastota, NY,
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Mentored 12-member sales team in applying effective sales techniques and delivJessicag top-notch customer service.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Opened and closed store independently when needed and prepared nightly bank drop.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Set and updated weekly work schedules to meet coverage demands by considJessicag factors like expected customer levels, planned promotions and individual employee strengths.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Maintained and processed deposits and money logs.
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Prepared budgets, financial reports and projections for accurate reporting of financial standing.
  • Accurately calculated deductions and processed payroll for 12 employees.
  • Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
Accountant /Human Resources Manager, 08/2004 to 02/2012
Regional Ambulance Service, IncCity, STATE,
  • Maintained and processed deposits totaling $600,000 monthly.
  • Created and implemented budgets, financial reports and projections for accurate reporting of financial standing.
  • Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
  • Accurately processed payroll for 170 employees including setting up new employees, timesheets, W-2's, and paying all liabilities including payroll taxes.
  • Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
  • Produced monthly reports to include Profit and Loss, Balance Sheet, Cash Flow, Aging Reports, and Payroll Reports.
  • Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Collected and arranged financial information and entered details into Quickbooks financial management system.
  • Managed entire accounting cycle including gathJessicag information, preparing documents, finalizing reports and closing books.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Conducted confidential investigations of discrimination and harassment.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Explained and administered benefits including medical, dental, life insurance, and disability.
  • Presented advice, coaching and counsel to managers and staff regarding human resources policies, procedures, programs and labor relations.
  • Facilitated criminal background check process for new hires.
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
  • Company represenative on all employment law matters.
Office Manager, 02/2004 to 09/2004
Broome Service CenterCity, STATE,
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Optimized organizational systems for payment collections, AR/AP, deposits and recordkeeping.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Maintained computer and physical filing systems.
  • Maintained office supplies inventory by checking stock and ordJessicag new supplies as needed.
  • Prepared customer invoices, determinedjob cost and processed incoming payments.
  • Received, screened and routed incoming calls.
  • Directed all dispatching, routing and tracking of fleet vehicles.
Associate of Applied Business: Accountant, Expected in
Aiken Technical College - Graniteville, SC

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Resume Overview

School Attended

  • Aiken Technical College

Job Titles Held:

  • Senoir Logistics Transportation Administrator
  • Grocery Store Manager
  • Accountant /Human Resources Manager
  • Office Manager


  • Associate of Applied Business

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