Multi-talented and consistently rewarded for success in planning and operational improvements. I am a team player and natural leader with excellent communication skills and excellent reputation for resolving problems, improving customer and employee satisfaction.
Skills
Supply chain logistics
Budgeting
Financial Reporting
Bookkeeping
Project management
Business Administration
MS Office Suite / TMS / WMS
Data Analysis Skills
Training and development
Coaching and mentoring
Human resources
DOT Regulatory Compliance
Data Analysis / Trend Assessment
Accident / Incident Reports
Operations Support
On-Time Delivery
Problem resolution
Safety compliance
Cold chain industry background
LTL knowledge
Trip planning
Freight Transportation
Work History
Senoir Logistics Transportation Administrator, 10/2015 to Current Kroger – Fort Collins, CO,
Oversaw transportation of 34 CDL drivers and 102 tractors and trailers daily by coordinating personnel and developing efficient routes and workload schedules.
Maintained compliance with DOT regulations, accurately documenting driver qualifications, driver logs, permits and equipment information.
Executed programs to bolster safety and created working environment maximizing employee involvement, morale and engagement.
Applied interpersonal and customer service skills in serving as point of contact for CVS Stores, drivers, and warehouse staff on subjects such as One-Time, compliance and deliveries.
Managed and updated database detailing important information such as compliance and accidents using Idealic Safety Suite.
Implemented driver safety awards program, promoting safe driving and working safe initiative.
Ensured that drivers transported loads safely and complied with state DOT and DEA laws.
Maintained and verified time, transportation, and personnel records.
Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations.
Ensured that drivers completed required safety training and attended quarterly driver safety meetings.
Demonstrated tasks to new hires and assigned to experienced workers for further training.
Planned and established transportation routes, work schedules and assignments.
Scheduled repair and preventive maintenance of vehicles and other equipment.
Tracked and recorded ATA and DOT accidents.
Provided safety training of 40 drivers and office staff each quarter.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Scheduled and dispatched drivers to locations in Georgia, South Carolina, and North Carolina.
Grocery Store Manager, 02/2012 to 08/2015 Off The Muck Market – Canastota, NY,
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Mentored 12-member sales team in applying effective sales techniques and delivJessicag top-notch customer service.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Educated customers on promotions to enhance sales.
Assisted customers with locating and choosing merchandise in any store department.
Trained team members in successful strategies to meet operational and sales targets.
Opened and closed store independently when needed and prepared nightly bank drop.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Kept orderly and accurate accounting records by monitoring sales documentation.
Educated staff on strategies for handling difficult customers and challenging situations.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Greeted customers and helped with product questions, selections, and purchases.
Set and updated weekly work schedules to meet coverage demands by considJessicag factors like expected customer levels, planned promotions and individual employee strengths.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Submitted reports to senior management to aid in business decision-making and planning.
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Maintained and processed deposits and money logs.
Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
Prepared budgets, financial reports and projections for accurate reporting of financial standing.
Accurately calculated deductions and processed payroll for 12 employees.
Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
Accountant /Human Resources Manager, 08/2004 to 02/2012 Regional Ambulance Service, Inc – City, STATE,
Maintained and processed deposits totaling $600,000 monthly.
Created and implemented budgets, financial reports and projections for accurate reporting of financial standing.
Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
Accurately processed payroll for 170 employees including setting up new employees, timesheets, W-2's, and paying all liabilities including payroll taxes.
Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
Produced monthly reports to include Profit and Loss, Balance Sheet, Cash Flow, Aging Reports, and Payroll Reports.
Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
Filed tax returns and prepared governmental reports in compliance with strict standards.
Collected and arranged financial information and entered details into Quickbooks financial management system.
Managed entire accounting cycle including gathJessicag information, preparing documents, finalizing reports and closing books.
Reviewed job applications to identify, vet and recommend optimal candidates.
Conducted confidential investigations of discrimination and harassment.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Explained and administered benefits including medical, dental, life insurance, and disability.
Presented advice, coaching and counsel to managers and staff regarding human resources policies, procedures, programs and labor relations.
Facilitated criminal background check process for new hires.
Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
Company represenative on all employment law matters.
Office Manager, 02/2004 to 09/2004 Broome Service Center – City, STATE,
Improved office operations by automating client correspondence, record tracking and data communications.
Optimized organizational systems for payment collections, AR/AP, deposits and recordkeeping.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Maintained computer and physical filing systems.
Maintained office supplies inventory by checking stock and ordJessicag new supplies as needed.
Prepared customer invoices, determinedjob cost and processed incoming payments.
Received, screened and routed incoming calls.
Directed all dispatching, routing and tracking of fleet vehicles.
Education
Associate of Applied Business: Accountant, Expected in Aiken Technical College - Graniteville, SC GPA:
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