Client focused, detail oriented professional with IT Service Delivery experience
supporting large Mainframe and Distributive Operating Systems requiring high levels of Technical, Problem Solving, and Monitoring skills.
Effective communicator and analytical, possessing strong problem-solving and troubleshooting skills with extensive experience involving first-level hardware and software support. Looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.
Strong Problem Solving/Troubleshooting Skills
Experience with MVS Z/OS Operating systems
Knowledge and experience implementing the ITIL v3 Framework of Processes
Large Enterprise Command Center Operations
Extensive experience involving 1st level Hardware/Software support
Excellent Communication and Analytic skills
IBMResearch Triangle Park, North CarolinaSenior Z/OS Mainframe Operator05/1998 to Current
Monitored, Controlled, and Operated complex Systems, Applications and Distributed Systems in a multi-vendor,
multi-protocol complex system environment.
Supported high value Strategic Outsourced accounts including Morgan Stanley, ATT and BNSF
Maintained and supported a mix of both computing hardware and software applications including DB2, MQ, CICS, IMS, UNIX and Websphere
Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
Defined and documented first level problems, resolved and/or escalated as necessary, supporting the Systems Management
Performed System IPL's as directed by CHANGE Management or system failure.
Executed Batch Management/Abend recovery using CA7 and TWS job scheduling packages.
Excelled in the constant adherence of strict Service Level Agreements in support of very demanding clients.
Bachelor of Arts:Criminal JusticeStephen F Austin State University, Nacogdoches, Texas, USAII Major - Sociology