Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Training Specialist with a13-year record of success in Technical and Soft Skills instruction. Focused on maximizing employee performance, team productivity, and quality assurance with effective training programs.

  • Microsoft Office Suite
  • Employee Development
  • Public speaking
  • Training & Development
  • Classroom & Virtual Facilitation expertise
  • Training program development
  • Team leadership
  • Technical Training
  • Workshop coordination
  • Project organization
  • Product development
  • Training And Development
  • Process And Procedure Development
Work History
Senior Training Consultant, 08/2017 to Current
The Columbia GroupWashington, DC,
  • Implemented quarterly video teleconferences consolidating 3 one-hour meetings into 1; increased training program efficiency across 7 geographically separated units by 30%.
  • Provided leadership and mentorship to 38 company training managers and briefed team leadership; resulted in overall compliance by 10%.
  • Planned and coordinated; Advanced Distribution Learning System re-structure for 6K personnel reducing group training manager workload by 80%.
  • Provided guidance to 59 team members in career development program by processing certification and formal training funding requests.
  • Instructed Train the Trainer to over 6K tri-service enlisted, officers, and civilians in preparation as future leaders.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, reducing group training manager workload by 80%.
  • Developed curricula, instructions, documentation and written tests for 20 training courses.
  • Trained and mentored 34 new personnel hired to fulfill various roles.
  • Recruited and screened 15 potential training managers; making recommendations to higher authorities for career field selection.
Training Consultant, 02/2013 to 08/2017
Cvs HealthGrand Prairie, TX,
  • Directed the daily operations of the largest Air Force and only medical organization enlisted training; earned the Meritorious Service Medal and Senior Manager / Volunteer of the Year 2017.
  • Guided 36 senior leaders and 29 additional duty training managers to ensure 100% compliance of 6K personnel; the key to the company’s first Joint Commission accreditation in 7 years.
  • Served as key planner for the medical technician to Licensed Vocational Nurse pilot initiatives; resulted in selection of 32 medical personnel which established the groundwork for future state of the Air Force.
  • Identified technical training issues which delayed overseas assignments, syncing 3 different agencies to resolve the process; saved $36K and decreased assignment delays.
  • Assessed program effectiveness and implemented improvements to increase quality of instruction.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Consulted with organization management to assess needs and plan improvements.
  • Coordinated logistics of and delivering training to up to 1k personnel.
  • Recorded videos and wrote instructions to facilitate online and remote training programs.
  • Implemented cross-training to improve depth of skill sets within team.
  • Planned and conducted 12 staff trainings per year, with emphasis on Customer Service and Professional Development.
  • Assisted with support functions such as budgeting and technology coordination.
  • Coordinated travel arrangements for trainers.
  • Compiled training handbook and related course materials.
  • Liaised between trainers and course participants.
  • Assessed skill gaps for employees in Medical department and developed training courses to meet identified needs.
  • Trained and mentored 35 new personnel hired to fulfill various roles.
Training Manager, 07/2009 to 01/2013
AmplitudeTexas, AL,
  • Prepared 32 maintainers in just 48 hours supporting Operation Unified Response, first remotely piloted aircraft humanitarian mission; completed 23K training events, and 30% deployment air patrol increase.
  • Developed departmental systems and procedures to better align workflow processes.
  • Coordinated and prioritized required training courses for Maintenance of Remotely Piloted Aircraft.
  • Delivered new employee onboarding and training sessions via Instructional Maintenance Defense System and Advanced Distributed Learning System.
  • Managed new employee orientation training process for more than 324 employees each year.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Delivered wide variety of courses focused on Train the Trainer, Sexual Assault Suicide Prevention, and Cardio Pulmonary Resuscitation and Emotional Intelligence to enhance communication, team cohesion and group performance.
Master of Organizational Leadership: Training Development, Expected in 11/2020
Colorado State University - Colorado City, TX,
Bachelor of Arts: Communications & Media Studies, Expected in
University of Maryland University College - Adelphi, MD
Associate of Science: Human Resources Training, Expected in
Community College of The Air Force - Montgomery, AL
Associate of Science: Human Resource Management, Expected in
Community College of The Air Force - Montgomery, AL
Associate of Science: Communications Systems Technology, Expected in
Community College of The Air Force - Montgomery, AL

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Resume Overview

School Attended

  • Colorado State University
  • University of Maryland University College
  • Community College of The Air Force
  • Community College of The Air Force
  • Community College of The Air Force

Job Titles Held:

  • Senior Training Consultant
  • Training Consultant
  • Training Manager


  • Master of Organizational Leadership
  • Bachelor of Arts
  • Associate of Science
  • Associate of Science
  • Associate of Science

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