Results-focused management professional offering extensive leadership and management experience with deep technical knowledge in all property and casualty lines of business, specializing in general liability, construction and professional liability claims. Skilled Technical director with a forward-thinking mindset with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Proven expertise in risk management, client advocacy, technical oversight and customer relationship management. Adept at loss analysis and forecasting, risk financing and claim administration and leveraging my experience to establish and direct successful claim programs committed to cost-effective management of resources and quality performance. Specializing in working organization-wide to offer insightful technical expertise.
Casualty Client Advocate responsible for delivery on technical and strategic claim consulting and senior level advocacy services for a number of high profile clients as part of Willis' Risk Control and Client Advocacy Practice. Partners with Willis Towers Watson's local business leadership by providing growth support and ensuring execution of their strategy to develop new and expanded business opportunities. Responsible for the quality and consistency of products and services by matching them to client's key needs.
Recruited by major competitor to develop and direct strategy for a national dedicated claims operation specializing in construction defect, professional liability and general liability claims within the United States and internationally. Managed regional teams handling 6500 litigated claims and accountable for $2 billion in claim reserves.
Hired to develop company's first-ever dedicated construction defect group. Oversaw region of 27 states providing oversight and supervision of of 4000 complex construction defect claims.
Specialized in the management of complex construction defect cases, including multi-state class action lawsuits with multi-million dollar exposures throughout the U.S. and Canada.
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