senior technical director resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-focused management professional offering extensive leadership and management experience with deep technical knowledge in all property and casualty lines of business, specializing in auto, general liability, property, construction and professional liability claims. Skilled Technical Director with a forward-thinking mindset with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Proven expertise in risk management, client advocacy, technical oversight and customer relationship management. Adept at loss analysis and forecasting, risk financing and claim administration and leveraging my experience with insurance carriers and insurance brokerage firms to establish and direct successful claim programs committed to cost-effective management of resources and quality performance. Specializing in working organization-wide to offer insightful technical expertise.

03/2021 to Current Lead Claims Advocate University Of Washington | Seattle, WA,
  • Responsible for providing technical and strategic claims consulting and claim advocacy solutions within a broad range of property and casualty insurance products including auto, general liability, builders risk, construction, property, professional & management/employer's liability and environmental lines of business.
  • Trained new team members on policies and procedures for claims handling. Motivated team members to maintain targeted turnaround time to obtain processing goals.
  • Monitored objectives to determine effectiveness of workflows, facilitating training and mentoring for improvement.
  • Oversees the management of clients’ insurance & claims program, providing technical guidance and advice specific to exposure analysis, disposition strategies, coverage matters and proactive claims resolution initiatives.
  • Participate in the coordination, marketing, and delivering of our claim advocacy services to existing and new client prospects for new business opportunities.
  • Develop partnerships with claim decisions makers at the highest levels of each claims organization nationally which produce maximum outcomes for our clients.
  • Mentor clients' risk management departments by improving claim programs, best practices and insurance needs, including complex claim analysis, program design, loss data analysis, contract and policy review and the administration of their Self-Insured and Captive programs.
10/2016 to 03/2021 Senior Technical Director Aon Corporation | Virtual, IL,

Casualty Client Advocate responsible for delivery on technical and strategic claim consulting and senior level advocacy services for a number of high profile clients as part of Willis' Risk Control and Client Advocacy Practice. Partners with Willis Towers Watson's local business leadership by providing growth support and ensuring execution of their strategy to develop new and expanded business opportunities. Responsible for the quality and consistency of products and services by matching them to client's key needs.

  • Generate successful claim advocacy solutions to a wide range of clients in multiple lines of business. Oversee all general liability, auto, products liability, environmental. construction (OCIP, CCIP) and professional liability claims (architects & engineers) for middle and large market accounts on national basis.
  • Participate in the coordination, marketing, coordination and delivering of our claim management services to existing and new client prospects which resulted in the addition of a number of new clients within region.
  • Developed partnerships with claim decisions makers at the highest levels of each claims organization nationally which produced maximum outcomes for our clients.
  • Successfully drafted and designed complex claims strategies which produced large insurance recoveries with difficult liability exposures.
  • Created training modules to mentor clients and Willis Tower Watson claim consultants on general liability and auto policies and claims which improved their technical knowledge in these areas.
  • Mentor clients' risk management departments by improving claim programs, best practices and insurance needs, including complex claim analysis, program design, loss data analysis, contract and policy review and the administration of their Self-Insured and Captive programs.
  • Invited to speak with group panel to speak on insurance strategies and remedies on large construction projects at Willis Tower Watson's Annual Construction and Real Estate Conference.
09/2005 to 06/2016 Assistant Vice President ST. PAUL TRAVELERS INSURANCE | City, STATE,

Recruited by major competitor to develop and direct strategy for a national dedicated claims operation specializing in construction defect, professional liability and general liability claims within the United States and internationally. Managed regional teams handling 6500 litigated claims and accountable for $2 billion in claim reserves.

  • Delivered on strategic initiatives that reduced costs, enhanced operations, and optimized profitability at all levels within claim organization. Strong knowledge of property and casualty products.
  • Drafted business plans, budgets and quarterly operational reviews for executive level management that helped improve overall efficiency throughout our group.
  • Rebuilt professional liability department reducing financial payouts and improving integration with company and stability within industry.
  • Led negotiations in a high profile case in Australia resulting in a $25 million dollar savings for Zurich.
  • Coordinated and collaborated with underwriting business units by providing claim value presentations that were later used by underwriting for all broker meetings, new accounts and renewals.
  • Increased visibility and credibility for our claim teams resulted by developing partnerships with business leads and coaching managers on customer, broker, stewardship and prospect meetings.
  • Developed and implemented policies, procedures and process improvement initiatives which increased customer satisfaction and improved retention rates.
  • Invited as panelist to speak at numerous seminars and industry round tables about industry trends and strategies. (West Coast Casualty Seminar, HB Litigation Conference and Orange County Litigation Group)
  • Increased employee engagement and overall performance by launching three national training seminars for entire claims organization; developed agendas, assembled guest speakers and presented training materials and workshops.
  • Spearheaded quality assurance pilot programs in claim offices within the U.S, Spain, Germany, Switzerland and England. Enabled a reduction in claim payouts and consistent handling of complex claims.
  • Designated as special account coordinator for selected national accounts to oversee claims with multi-line exposures resulting in early settlements and cost savings, demonstrating strong skills in conflict resolution, negotiations and mediation resulting in a large number of cases resolved without litigation.
06/1999 to 10/2005 Regional Managing Director AMERICAN INTERNATIONAL GROUP | City, STATE,

Hired to develop company's first-ever dedicated construction defect group. Oversaw region of 27 states providing oversight and supervision of of 4000 complex construction defect claims.

  • Developed and implemented a claims model including claim handling guidelines and quality controls for this specialized group which enabled consistent handling of these type of claims.
  • Developed proactive resolution initiative that resulted in lower financial outcomes and reduced loss ratios.
  • Led teams conducting regional file quality audits in offices nationwide which improved audit scores to highest within claims department.
  • Developed and assisted in a plan involving the merger between St. Paul and Travelers Insurance Companies which resulted in the successful integration of claims professionals within the new company.
12/1992 to 06/1999 Complex Case Director Company Name | City, State,

Specialized in the management of complex construction defect cases, including multi-state class action lawsuits with multi-million dollar exposures throughout the U.S. and Canada.

  • Promoted to Complex Case Director to manage the company's most severe and complex product liability, general liability, job site injury, and intellectual property coverage cases throughout 15 states.
  • Participated in the marketing process by assisting with customer presentations to target new accounts.
  • Selected as designated customer contact for largest national accounts resulting in 100% account retention.
  • Assisted in inter-company audits within mergers and acquisitions department to evaluate potential buyout programs which launched two new programs for the company.
Education and Training
Expected in to to Bachelor of Arts | Business Economics University of California, Santa Barbara, CA GPA:
Fluent in German
Expected in to to | , , GPA:
Property & Casualty Brokers License

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Resume Overview

School Attended

  • University of California

Job Titles Held:

  • Lead Claims Advocate
  • Senior Technical Director
  • Assistant Vice President
  • Regional Managing Director
  • Complex Case Director


  • Bachelor of Arts

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