Customer Help Center - Inactive Records - Responsible for processing records requests for transcripts and verification of graduations for inactive former students. Mailing, faxing, emailing transcripts and verifications according to the clients request. Deposit money received from these requests. Filing, getting messages from emails and voicemails and responding to them. Communicating with outside facility to request transcripts, as records are kept for 100 years and some are offsite. Responsible for making weekly deposits. Maintaining database spreadsheets of all requests made. Ordering office supplies using Sungard. Assisting others in the department in any area when requested.
Customer Help Center - assisted customers on a variety of issues. Enrolling students, transferring students, withdrawing students, or any other issue they may have. Handled complaint calls and worked with the Office of the Superintendent on issues that were more urgent. Removed voice mails and returned calls to provide information or direct them to the proper departments.
Taft Elementary -Kdg-6 grade - In charge of daily operations of an Elementary School with the population of over 350 students. Enrolling/withdrawing/transferring students. Scheduling classes, producing report cards and keeping parents informed. Ordering Contractors and vendors. Assistant to the Principal on the operations of the school. Database maintenance of substantial information.Ordering substitutes for absent personnel and students. Opening and closing the schools process.
Academy of World Languages -Kdg-8 grade -Maintaining records, enrolling students/withdrawing students student population . Working with students from 30 different countries, speaking more that 40 different languages. Worked directly with the English as a Second Language department and Catholic charities on refugee enrollments. Filing, faxing, emailing, report cards, office equipment responsibilities. Worked directly for the Principal on any issue that affected the school. In charge of maintaining school data-base. In charge of personnel and student attendance. Scheduled students for summer school.
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