Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Student Service Professional with over 10-years of experience in higher education, and academic affairs; to include an extensive knowledge-base in financial aid funding, recruitment, admissions and registration processes, campus operations and student life, advisement, community involvement and early intervention.
  • College Policies and Practices 
  • Familiar with E-learning Programs
  • Understand Course Planning and Selection
  • Knowledgeable in Student Advisement
  • Ability to type 40-wpm (95% accuracy)
  • Proficient with MS Word, Excel, PowerPoint, and Publisher
  • Tech Savvy
  • Strong Leadership Abilities
  • Personable and Approachable
  • Clear Communicator of Complex Ideas
  • Critical Thinker and Problem Solver
  • Exceptional Organizational Skills
  • Detailed and Task-Oriented
  • Adaptable to Change
  • Strong Work Ethic
  • Charismatic and Confident Public Speaker
  • Culturally Sensitive
Work History
Senior Student Success Specialist, 06/2016 - Current
College Of Southern Maryland La Plata, MD,
  • Implements student success workshop series, peer mentoring, and case management of the at-risk and under-prepared students using a holistic advising approach.
  • Develops and implement referral process for students with personal, social and/or academic concerns that impede academic progress and personal growth.
  • Provides academic advisement to prospective, current, transfer and former students.
  • Creates personalized education and action plans according to student goals, needs and program of study.
  • Develops, facilitates, and delivers classroom instructions on the educational planning process, career exploration, and goals clarification.
  • Responds to email/telephone inquiries from students, staff, faculty, and administrators regarding early interventions, advisement, registration, transfer, and graduation information.
  • Resolves student issues relating to curriculum, course prerequisites, and eligibility by referring to catalogs and other appropriate resource materials.
  • Creates and maintains computer generated statistical reports regarding early warnings using the college's Seahawk Support program.
  • Review transcripts to ensure eligibility for admissions to specific programs, including unofficial evaluations of transfer credits.
  • Fostered students’ commitment to lifelong learning by connecting course materials to broader themes and current events.
  • Advised and mentored undergraduate students placed on academic probation.
  • Monitored students’ academic progress and referred students who were struggling to campus resources.

Academic and Career Advisor, 06/2015 - 06/2016
Miami Dade College, North Campus City, STATE,
  • Provided outreach, student coaching for success, conducted recruitment events, orientation, intake assessment and advisement for enrollment of the Bachelor of Applied Science Public Safety Management and the Associates of Arts Pathway degree programs.
  • Assisted students in developing a twelve month individualized MAPS (My Academic Plan).
  • Conducted case load management activities by campus (North, Wolfson and Inter-American).
  • Maintained accountability for assisting students to overcome barriers to postsecondary education.

Senior Academic and Career Advisor, 2009 - 06/2014
University Of Phoenix, South Florida Campus City, STATE,
  • Effectively advised students in their growth and development by constructing meaningful educational plans compatible with their life and career goals.
  • Audited student schedules for applicability of coursework as well as candidacy for graduation as determined by the university's guidelines and requirements.
  • Monitored academic progress and provided follow up with the advisee on any report of unsatisfactory (academic probation, probation, poor attendance, failing or incomplete grades).
  • Facilitated monthly student workshops (one-on-one and group sessions) in Microsoft Office Suite and APA formatting.

Operations Marketing Coordinator, 2007 - 2009
University Of Phoenix, South Florida Campus City, STATE,
  • Was responsible for coordinating and monitoring all campus activities and events.
  • Partnered with the leadership team to promote awareness in the local communities.
  • Answered and transferred incoming calls through multi switchboard.
  • Worked together with building management, campus security and maintenance to ensure the safety of students, staff and faculty at the Doral Learning Center.
  • Former room rental liaison for the South Florida Learning Centers.

Admissions and Financial Aid Advisor, 10/2005 - 2007
University Of Phoenix South Florida Campus City, STATE,
  • University of Phoenix, South Florida Campus.
  • Assisted in the recruitment process for prospective and new students interested in Bachelor and Master degree programs of study.
  • Created and reported statistical data for all new and tenure students - through end-of-program completion.
  • Advised and counseled students using financial aid programs and promoted responsible borrowing (scholarships, loans, grants and payment plans).
  • Guided eligible students through the enrollment/registration process by answering inquires and scheduling appointments in-person and/or by phone.
  • Facilitated new student orientations providing campus resources and financial aid information.
  • Pointed students to relevant information about academic and personal support services available at the college.
  • Monitored students’ academic progress and referred students who were struggling to campus resources.

Master of Business Administration: , Expected in 2010
University of Phoenix South Florida Campus - Miami, Florida 33172

Master of Arts: Education and Curriculum, Expected in 2008
University of Phoenix South Florida Campus - Miramar, Florida 33027

Bachelor of Science: Business Management, Expected in 2007
University of Phoenix South Florida Campus - Miramar, Florida 33027

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Resume Overview

School Attended

  • University of Phoenix South Florida Campus
  • University of Phoenix South Florida Campus
  • University of Phoenix South Florida Campus

Job Titles Held:

  • Senior Student Success Specialist
  • Academic and Career Advisor
  • Senior Academic and Career Advisor
  • Operations Marketing Coordinator
  • Admissions and Financial Aid Advisor


  • Master of Business Administration
  • Master of Arts
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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