Passionate and Self Motivated Individual who has 7 years of Loss Prevention/ Senior Store Protection Specialist experience, worked as a Correctional Officer at Pendleton Juvenile Correctional Facility. Currently working at the Hancock County Sheriff's Department as a Jail officer. At Ross Dress For Less, I was promoted to four Different Stores with High Shrink Trends that were over 1.00% of Physical Inventory company expectations. Implemented, an LP culture with a high performing Store Protection Specialist program with Strong Command Presence, observed for Internal Theft Indicators, Cash office CCTV Audits, Effectively Reducing Theft in those four stores by 20% on a year to date shortage Trend and achieving our physical Inventory Goal % expectations by under 1.00%. As a Correctional officer at Pendleton and current Jail officer at Hancock county Sheriffs department. Experience in working in hostile environment, first responder experience with CPR/ AED certification , taser, fire arm certification, experience in working in hostile and fast paced environment.
•7 years of multi-unit Loss prevention and retail work experience. • First Responder Experience CPR and AED certified with Hancock County Sheriff's Department and Pendleton Juvenile Correctional Facility. | • Taser and Fire Arm Certified with Hancock County Sheriff's department. |
As a Senior Store Protection Specialist, I impacted the store by reviewing the Root Cause Analysis Report with Area Loss Prevention Manager and store leadership weekly to identify the top 3 opportunities of the store and develop an efficient shortage indicator report action plan to drive results. Reviewing and Approving the Loss prevention Schedule and if hours are being utilized. Inspecting LP equipment and strategize camera dome placement to create command presence around our top 5 high theft shrink department to deter external and Internal theft. Partnering with Law enforcement, reporting transient activity, shop lifting, incident reports and testifying in court. Leading an effective incident management safety first culture. Coaching and strategizing to prevent/ deter robberies and managing tough situations with associates & store leadership. As a result the Store delivered a physical inventory result at 0.79% in FY 2018 against a goal of 1.00%, a 29% improvement from FY 2017.
As a Senior Store Protection Specialist, was in charge of the Loss Prevention Program. Involved with hiring potential candidates for our Loss prevention team. Overseeing Scheduling and ensuring 563 hours of pay roll were consistent and stable. Conducting Loss Prevention Assessments of the store by observing store leadership to see if they are engaged by Leading, interacting, and influencing LP best practices in the following areas of the store protection program, front end control, impression of control of the stockroom, fitting room and the shortage highway program. Partnering and validating if store leadership created an effective Shortage indicator Report action Plan and if all management/ associates can speak to trends and shortage indicators. Improved the External and Internal theft awareness by maximizing new and existing tools to prevent theft and fraud. Verifying if emergency equipment functioning properly and being inspected weekly. As a result the Store delivered a physical inventory result at 1.48% in FY 2015 against a goal of 1.75%, a 23% improvement from FY 2014.
As Lead Mobile Store Protection Specialist, oversaw the Loss Prevention Program with Store Leadership. I impacted the store by taking over the Weekly Feed Back session's with the Loss Prevention Team by Identifying and Developing each of the store protection specialist's specific areas if improvement to create an LP culture and a Effective Team who can execute their core role consistently. Leading Daily & Weekly Rally Meetings with Store Leadership and Associates regarding Reducing Shrink Best Practices. coaching associates about our monthly and yearly Shortage Indicator Report, Our top 5 high Theft Shrink Departments subdivisions, and Monthly Safety Topics. Conducting CCTV audits of Trash Inspections, overnight Stock operations with truck unload, fitting room/cash office/ and register observations to ensure store operations is running effectively. As a result with these implications, this store shortage trends and physical inventory improved from scoring a 1.50% year to date against the goal of a 1.70%. Exceeding the goal with a 20% improvement.
As a Mobile Store Protectionist, I Impacted the store by Spending 95% of my shift walking the sales floor greeting, engaging, communicating, observing suspicious External/Internal behaviors, and spending 10 - 15 mins in the high theft departments. Identifying Evidence of potential theft activity such as ceiling markers, defeated security devices, stash merchandise on the sales floor, stock rooms, and break rooms. Engaging and training/coaching Stationary Store protection Specialists on LP awareness, and recognizing Associates for great shortage behaviors. Communicating any findings to Store Leader ship to mitigate theft & Fraud and to maintain a safe secure environment. By Implementing those practices, was able to improve a store that was trending -60% monthly to a positive 1.02% trend within 3 months. Store Delivered a physical inventory result at 1.52% in FY 2012 against a goal of 1.70%, an 20% improvement from FY 2013.
Volunteered at Habitat for humanity in South San Francisco from 2008-2010
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