Senior Store Protection Specialist Resume Example
•9 years of multi-unit Loss prevention, retail work experience and Security.
•Experience in driving Successful loss prevention, shortage control, accident Reduction and fraud prevention programs.
• Excellent verbal communication and strong presentation skills
• Self- motivated individual who can be successful in a fast - paced environment, with minimal supervision
• Demonstrating the ability to be flexible and adapt to changing priorities
• Conducting Regular Loss prevention Safety Audits for compliance of all accident and critical incident preventative standards and programs.
• Knowledgeable of how to utilize CCTV and the Electronic Journal to identify Price Variance Reports/ String Search/ discount abuse
• First Responder Experience CPR and AED certified with Hancock County Sheriff's Department and Pendleton Juvenile Correctional Facility.
• Taser and Fire Arm Certified with Hancock County Sheriff's department.
Fire Arms Certified, Taser Certified, CPR and AED Certified
Passionate and Self Motivated Individual who has 9 years of Loss Prevention/ Senior Store Protection Specialist experience, worked as a Correctional Officer at Pendleton Juvenile Correctional Facility and at the Hancock County Sheriff's Department as a Jail officer. At Ross Dress For Less, promoted to four Different Stores with High Shrink Trends that were over 1.00% of Physical Inventory company expectations. Implemented, an Loss Prevention, Safety culture with a high performing Store Protection Specialist Program that Effectively Reduced External and Internal Theft in those four stores by 20% on a year to date shortage Trend. As a Correctional officer at Pendleton Juvenile Correctional Facility and Current Jail Officer at the Hancock County Sheriff's Department. Experience in working in a hostile environment, Defusing Aggressive Behavior by effective communication skills, maintaining a safe and secure environment within the facility. Certified with CPR, AED, Fire Arms, and Taser training certified.
- Leads and enforced industry certification compliance and building security and employee checkout process by conducting employee check in/out throughout the day, including the beginning of the day, breaks, lunches, and end of day.
- Conducts Compliance and Building Security and Employee Check Out training/retraining with current/new employees.
- Monitors and inspects assigned areas including exterior and specific interior warehouse premises and parking lots utilizing security cameras and by foot patrol as needed and required; investigates and reports suspicious activities to management and local authorities, as needed.
- Reports any emergent situations to management quickly to ensure the overall safety and security of employees and facility
- Before /After business hours, checks doors, windows, and gates to ensure the property is secure, as assigned
- Detainment of persons suspected of criminal activity until law enforcement arrives.
- Escorts discharged staff, trespassers, and other unwelcome parties off the premises.
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Executed prevention plan for internal and external theft to reduce fraud.
- Initiated associate investigations, uncovering suspicious activities.
- Produced well-written reports detailing shoplifting and attempted theft.
- Reviewed CCTV footage to obtain evidence of theft.
- Maintained safety and security of premises, visitors and employees.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Partnered with store managers on basis to conduct loss investigations.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Inspect visitors and packages delivered to the facility.
- Book and process incoming and outgoing prisoners by conducting body scans, medical assessments, and fingerprints.
- Patrol the interior and exterior of the facility Conduct inmate and cell searches
- Respond to crisis situations as outlined by policies and procedures
- Oversee inmate activities including meals, classes, visitation, and recreation.
- Write detailed and accurate incident reports.
- Transporting Inmates to Court Hearings and Hospital Visits.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Inspected all incoming and outgoing mail for contraband.
- Supervised inmates during day-to-day activities.
- Assigned inmates to open and appropriate housing units.
- Promoted safety, order and functionality of Pendleton Juvenile Correctional facility.
- Maintained daily logs of shift activity.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Supervised inmates during day-to-day activities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Inspected cells and conducted random searches of common areas.
- Attended regular trainings and maintained appropriate certifications.
- Observed and directed inmates during recreation, visits, telephone and shower time.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- As a Senior Store Protection Specialist, I impacted the store by reviewing the Root Cause Analysis Report with Area Loss Prevention Manager and store leadership weekly to identify the top 3 opportunities of the store and develop an efficient shortage indicator report action plan to drive results.
- Reviewing and Approving the Loss prevention Schedule and if hours are being utilized. Inspecting LP equipment and strategize camera dome placement to create command presence around our top 5 high theft shrink department to deter external and Internal theft.
- Partnering with Law enforcement, reporting transient activity, shop lifting, incident reports and testifying in court.
- Leading an effective incident management safety first culture.
- Coaching and strategizing to prevent/ deter robberies and managing tough situations with associates & store leadership.
- As a result the Store delivered a physical inventory result at 0.79% in FY 2018 against a goal of 1.00%, a 29% improvement from FY 2017.
- As a Senior Store Protection Specialist, was in charge of the Loss Prevention Program. Involved with hiring potential candidates for our Loss prevention team.
- Overseeing Scheduling and ensuring 563 hours of pay roll were consistent and stable.
- Conducting Loss Prevention Assessments of the store by observing store leadership to see if they are engaged by Leading, interacting, and influencing LP best practices in the following areas of the store protection program, front end control, impression of control of the stockroom, fitting room and the shortage highway program.
- Partnering and validating if store leadership created an effective Shortage indicator Report action Plan and if all management/ associates can speak to trends and shortage indicators.
- Improved the External and Internal theft awareness by maximizing new and existing tools to prevent theft and fraud.
- Verifying if emergency equipment functioning properly and being inspected weekly.
- As a result the Store delivered a physical inventory result at 1.48% in FY 2015 against a goal of 1.75%, a 23% improvement from FY 2014.
- As Lead Mobile Store Protection Specialist, oversaw the Loss Prevention Program with Store Leadership.
- Impacted the store by taking over the Weekly Feed Back session's with the Loss Prevention Team by Identifying and Developing each of the store protection specialist's specific areas if improvement to create an LP culture.
- Develop an effective team who can execute their core role consistently.
- Leading Daily & Weekly Rally Meetings with Store Leadership and Associates regarding Reducing Shrink Best Practices.
- Coaching associates about our monthly and yearly Shortage Indicator Report, Our top 5 high Theft Shrink Departments subdivisions, and Monthly Safety Topics.
- Conducting CCTV audits of Trash Inspections, overnight Stock operations with truck unload, fitting room/cash office/ and register observations to ensure store operations is running effectively.
- As a result with these implications, this store shortage trends and physical inventory improved from scoring a 1.50% year to date against the goal of a 1.70%. Exceeding the goal with a 20% improvement.
- As a Mobile Store Protectionist, I Impacted the store by Spending 95% of my shift walking the sales floor greeting, engaging, communicating, observing suspicious External/Internal behaviors, and spending 10 - 15 mins in the high theft departments.
- Identifying Evidence of potential theft activity such as ceiling markers, defeated security devices, stash merchandise on the sales floor, stock rooms, and break rooms.
- Engaging and training/coaching Stationary Store protection Specialists on LP awareness, and recognizing Associates for great shortage behaviors.
- Communicating any findings to Store Leader ship to mitigate theft & Fraud and to maintain a safe secure environment.
- By Implementing those practices, was able to improve a store that was trending -60% monthly to a positive 1.02% trend within 3 months. Store Delivered a physical inventory result at 1.52% in FY 2012 against a goal of 1.70%, an 20% improvement from FY 2013.
Volunteered at Habitat for humanity in South San Francisco from 2008-2010
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Resume Overview
School Attended
- El Camino High School
- Skyline College
- Pendleton Juvenile Correctional Facility
- Hancock County Sheriff's Department
Job Titles Held:
- Security Officer
- Asset Protection Specialist
- Jail Officer
- Correctional Officer
- Senior Store Protection Specialist
- Lead Mobile Store Protection Specialist
- Mobile Store Protection Specialist
Degrees
- High School Diploma :
Some College (No Degree) : Major: Communications
CPR And AED Certified With Pendleton Juvenile
Taser And Firearms Certified
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