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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Team-oriented self-starter bringing 19 years in corporate and digital communications and marketing. Exceptional communication, analytical and organizational skills.

Skills
  • Email marketing – Questline, Zeta, Constant Contact, MailChimp
  • Website development – Sitecore, Sharepoint, Adobe Dreamweaver
  • Web analytics – Google Analytics
  • Social Media Platforms – Facebook, Twitter, Instagram, LinkedIn
  • Social Media Tools – Sprinklr, Hootsuite, Salesforce Radian6, Native tools
  • Budgeting – Oracle Business Intelligence and iProcurement
  • Microsoft Word, Excel, PowerPoint, Outlook
Work History
01/2016 to Current Senior Specialist - Corporate Communications Waggener Edstrom | Atlanta, GA,

Program Management

  • Manages customer communications projects and coordinates with graphic design, media relations, editorial, and vendors to ensure delivery of quality collateral in timely fashion
  • Manages customer email marketing program by keeping content calendar, working with email service provider, keeping up-to-date with email trends, and scheduling emails
  • Provides insights and reports on performance of emails and makes recommendations based on data
  • Coordinates dissemination of federal and state mandated information, and ensures that required messages are communicated at prescribed intervals
  • Submits communication plans and reports as required to regulatory agencies, and participates in annual compliance reviews and periodic audits by regulatory agencies
  • Oversees, coordinates and creates content for gas safety-related communications and outreach & education materials that are disseminated to customers and general public

Copywriting

  • Copywrites and edits customer communications for website, transactional emails and marketing emails, and print communications such as brochures, pamphlets and bill inserts

Website

  • Provides recommendations for structure, design, layout and content of website, mobile app, and other related digital applications
  • As part of Digital Customer Experience core team for redesigning and relaunching company website, participated in customer research studies, customer persona development, journey mapping, wireframing, UX testing, vendor selection and implementation of CMS platform, using agile methods
  • Creates, maintains and updates pages on company website using Sitecore platform

Budgeting

  • Administers $1.8 million budget for Corporate Communications and Marketing departments; monitors spending levels, prepares monthly variance reports and accrual submissions, and ensures that expenses are allocated to proper accounts for regulatory reporting purposes
  • Annually plans five-year budget and presents it to President and CEO

Social Media

  • Managed and maintained company’s social media program for five years before company’s program was merged with Con Edison’s program
  • Oversaw social media team and functions by creating, implementing and providing direction for social media strategy and initiatives

Leadership

  • Led Customer Experience Excellence Team for three years – cross-functional committee that develops various programs and initiatives focused on enhancing customer experience, both internally and externally.
01/2003 to 01/2015 Specialist/Associate Specialist Orange And Rockland Utilities, Inc. | City, STATE,

Advertising

  • Negotiated and managed advertising contracts and strategically placed print, radio and digital ads for company for six years prior to appointing advertising agency

Social Media

  • Single-handedly launched company’s social media program on Facebook, Twitter and LinkedIn
  • Responded to customer comments and inquiries on social media on blue-sky days and during storms
  • Trained Customer Service on using social media tools to respond to customer inquiries on Facebook and Twitter

Program Management

  • Acted as project manager for communications projects by assessing internal clients’ needs, developing communications plans and seeing projects and deliverables through from start to finish
  • Participated in creating customer communications marketing campaigns, and planned and created campaign schedules/calendars

Leadership

  • Chaired Multicultural Advisory Committee, overseeing and delegating activities relating to recruitment, retention, training and scholarships of prospective and current employees who reflect diversity of communities we serve
01/2000 to 01/2001 Assistant Account Executive Saatchi & Saatchi, Healthcare Resources Group/ATG | City, STATE,
  • Assisted in creating presentations for account management team, as well as for Client
  • Generated reports for job tracking to ensure efficiency of team within assigned budgets
  • Worked closely with traffic coordinator and manager in creating job estimates for client approval, keeping status reports, and assisting in billing
  • Coordinated meetings and travel arrangements
  • Contributed with creative ideas in both copy and art to ad campaign launches for agency clients
Education
Expected in 2010 MBA | Marketing Iona College, New Rochelle, NY GPA:
Expected in 2000 Bachelor of Science | Business Administration (Marketing) Ramapo College of New Jersey, Mahwah, NJ GPA:

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School Attended

  • Iona College
  • Ramapo College of New Jersey

Job Titles Held:

  • Senior Specialist - Corporate Communications
  • Specialist/Associate Specialist
  • Assistant Account Executive

Degrees

  • MBA
  • Bachelor of Science

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