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Senior Security Officer resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Lead Security Officer experienced in protecting passengers from threats posed by individuals and prohibited items. Skilled in detecting and confiscating contraband, preventing unauthorized access and checking paperwork. Demonstrates good communication and decision-making abilities. Results-oriented Security Officer with 3 years of experience. Excellent reasoning and leadership skills and commitment to attentiveness. Strong knowledge of law enforcement procedures and criminal law. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining and entertainment offerings. Excellent interpersonal and communication skills. Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution.

Skills
  • Observant
  • Investigative skills
  • Criminal law knowledge
  • Crime prevention methods
  • Criminal law understanding
  • Patrolling
  • Background checks
  • Shift work experience
  • Fluent in somalia
  • Community relations
  • Event details
  • Social media networking
  • Promotional information
  • Dining reservations
  • Management interaction
  • Safety procedures
  • Training and mentoring
  • Hospitality
  • Customer service
  • Microsoft Office
  • Communication
  • Leadership
  • Analytical
  • People skills
  • Project planning
Education and Training
Grand Rapids Community College Grand Rapids, MI Expected in 09/2019 Associate in General Studies : Social Work - GPA :
Union High School Grand Rapids, MI Expected in 03/2016 High School Diploma : - GPA :
Certifications
  • 3.0 G.P.A or higher 2013, 2014, 2015, 2016
  • Acknowledgement of Leadership award From GVSU Upward Bound 2017
Experience
Chugach Alaska Corporation - Senior Security Officer
Anchorage, AK, 02/2019 - 12/2019
  • Investigated alarms and disturbances to maintain safety.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Monitored security cameras and fire, building and alarm systems.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Reported all security incidents, accidents and medical emergencies to law enforcement.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Documented all security-related situations and submitted in-depth reports to manager.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Provided security presence for over events with many attendees.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored and secured building entrances to prevent unauthorized entry.
  • Checked credentials and issued passes before allowing access to property.
  • Operated and maintained x-ray and metal detection devices at building checkpoints.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Patrolled premises to promote safety of employees and visitors.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Used X-ray machines and other devices to screen guests entering premises.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
Benchmark Senior Living - Warehouse Associate , Laborers and Freight, Stock,
Barnstable, MA, 01/2018 - 01/2019
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Verified shipping labels as orders came in.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Double-checked work orders and customer requests before packing.
  • Optimized project completion time by multitasking duties using heavy equipment.
  • Conducted monthly inventories of materials on work floor.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Assisted in training new warehouse employees.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Inspected and moved products to designated areas in warehouse.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
Gerald R. Ford Job Corps - Residential Counselor , Residential Advisors
City, STATE, 02/2017 - 02/2018
  • Interfaced with residents to address and resolve complaints or grievances.
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Developed and deepened relationships with residents and fellow staff.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.
  • Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
  • Taught students proper usage of firefighting equipment and evacuation procedures for crisis preparation purposes.
  • Advised and referred students to appropriate resources in personal, social and academic matters.
  • Prepared flyers to inform students of on-campus events and meetings, posting to bulletin boards to attract attention.
  • Identified students' individual strengths and encouraged extra-curricular activities in areas of interest.
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from all cultures.
  • Encouraged and educated students on maintaining appropriate noise levels, living conditions and respecting others' rights.
  • Assisted students in planning and meeting program service goals by organizing community service and fundraising opportunities.
  • Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
  • Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.
York Creek Apartments - Concierge
City, STATE, 01/2017 - 01/2018
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Managed transportation arrangements to and from airport, train station and local events for visitors.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Prepared invoices for guests, delivering to rooms on day of check-out and answering follow-up questions.
  • Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Addressed resident concerns and issues in accordance with the company's customer service standards.
  • Resolved problems and complaints that residents may have.
  • Received, stored and disbursed residents' packages.
  • Maintained required records/ logs and delivered packages to the appropriate residence.
Accomplishments
  • Earned “Officer of the Month” award in june, 2019.
  • Consistently maintained high customer satisfaction ratings.
  • Trained newly hired personnel on customer service techniques, which improved overall focus on guests and visitors.
  • Helped create unique engagement proposals that proved memorable to couples involved and loved ones.
  • Worked with management and carpenters to develop an office space that was brighter, offered better storage options and helped to boost overall productivity for front desk personnel.
  • Created lucrative revenue streams for the hotel by actively promoting its services to guests and clients including spa, salon, upscale dining, and the casino.

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Resume Overview

School Attended

  • Grand Rapids Community College
  • Union High School

Job Titles Held:

  • Senior Security Officer
  • Warehouse Associate , Laborers and Freight, Stock,
  • Residential Counselor , Residential Advisors
  • Concierge

Degrees

  • Associate in General Studies
  • High School Diploma

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