Senior Quality Assurance Specialist resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

TCI Cerified

Verbal descalation


50 words per minute

Time management

Pays attention to detail

Senior Quality Assurance Specialist, 09/2018 to Current
CovanceCincinnati, OH,
  • Communicated with the collections attorney and compliance departments regarding defects and fatal defect issues and implemented effective solutions.
  • Planned and implemented automated testing scripts with CUBS,LIVE VOX,Five 9, and Oracle.
  • Documented identified defects using Microsoft Word, Excel, and Management Drive functions and helped developers complete further testing and resolve issues.
  • Compiled data on quality issues and vulnerabilities and reported all findings to the collections attorney with suggestions for improvement.
Owner- Operator- Chef , 01/2004 to Current
ChildservElgin, IL,
  • Developed catering menus to exceed client expectations yet meet tight budgets.
  • Observed safety measures and followed instructions when using kitchen equipment, including heavy duty mixers.
  • Created unique and fun catering meal options, which included seaside clambakes, pig roasts and summertime barbecues.
  • Placed orders for food and supplies needed for proper set up and preparation.
  • Practiced various safety methods daily to avoid food spoilage and food borne illnesses.
  • Prepared meals in accordance with operational policies, food safety guidelines and health code requirements.
  • Processed payments and kept close eye on customers to check for signs of theft.
  • Established nutritious menus in line with health standards and budget guidelines.
  • Tracked activities in daily logs and weekly update reports.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Directed hiring and training of new department managers to drive organizational improvements.
Youth Care Worker, 07/2016 to 07/2018
Weltman, Weinberg & ReisChicago, IL,
  • Oversaw daily routines of youth in placement and delivered services related to basic human needs.
  • Helped youth victims of sexual abuse and molestation by coordinating specialized therapy sessions.
  • Produced weekly reports and parent contact notes for caseload.
  • Observed young people in counseling sessions to better understand approaches toward healing.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Collaborated with social workers to support patients.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Evaluated patient behavior and reported changes to clinical team.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality verbal escalation techniques and support.
  • Educated patients on various resources, services and programs to maximize care.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Debt Collection Specialist, 10/2010 to 04/2016
American Coradius International LLCCity, STATE,
  • Handled past due accounts, including collections and status reports.
  • Executed account updates and noted account information in company data systems.
  • Created highly organized filing system for account documents resulting in increased efficiency.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Compiled financial data for and drafted billing reports to inform stakeholders.
  • Developed strong professional rapport with vendors and clients.
  • Managed all payments processing, invoicing and collections tasks.
  • Processed invoice payments and recorded information in account database.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
: Clinical Child Psychology, Expected in
Erie Community College - Williamsville, NY

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Resume Overview

School Attended

  • Erie Community College

Job Titles Held:

  • Senior Quality Assurance Specialist
  • Owner- Operator- Chef
  • Youth Care Worker
  • Debt Collection Specialist


  • Some College (No Degree)

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