senior qa engineer resume example with 17+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Attentive Quality Engineer always ready to step in and correct production weaknesses or faults. Provides limitation of liability by applying exceptional foresight and forecasting techniques to all proposed designs and manufacturing processes. Faithful provider of streamlined and profitable development streams. Demonstrated success in gray, white and black box testing. Write and understand test cases, create test plans and identifying use cases. Comprehensive understanding of full software development lifecycle. Tech-savvy IT manager boasts experience reviewing features to locate problems with common functions. Conducts comprehensive independent analyses to identify hidden issues. Specializes in Retail / Hospitality software. Brings 20 years of related experience. Collaborates cross-functionally to support production of high-quality software packages.

  • Test Scheduling
  • Complex Mathematics
  • Test Plans and Test Methodologies
  • Product Return Reduction
  • Organized and Detail-Oriented
  • CRM Software
  • Process Control Documentation
  • Test Procedure Documentation
  • Multitasking and Organization
  • Manual Testing
  • Software Development Life Cycle
  • Systems Automation
  • Scenarios and Use Cases
  • Automated Testing Frameworks
  • Technical Writing
Education and Training
University of Southern California Los Angeles, CA Expected in 05/2000 Master of Science : Computer And Information Sciences - GPA :
Universidad APEC Dominican Republic, Expected in 08/1997 Bachelor of Science : Information Technology - GPA :
  • Licensed ITIL.V3 - 2007
  • Licensed PMP - 2010
Honeywell - Senior QA Engineer
District Of Columbia, DC, 10/2019 - 03/2021
  • Participated in agile development of products within cross-functional frameworks.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Documented identified defects using JIRA and helped developers complete further testing and resolve issues.
Publicis Groupe - Senior QA Engineer
Irving, TX, 07/2017 - 09/2019
  • Provided spot troubleshooting of unexpected issues with products, manufacturing and design phases.
  • Drafted process documentation to standardize operating procedures and techniques.
  • Documented, triaged and managed defects in JIRA and worked with developers to facilitate timely resolutions.
  • Monitored and facilitated bug resolutions to optimize software.
  • Completed unit and regression tests on software and individual modules.
Asrc Federal Holding Company - IT Project Manager
Kennedy Space Center, FL, 12/2013 - 01/2017
  • Spearheaded system upgrade project worth $100,000 through on-time, under-budget completion.
  • Led accounting system transformation to facilitate company growth.
  • Designed, engineered and supported various IT projects as key technical resource.
  • Spearheaded all major migration projects for 1500 user / week users, spanning desktop to ThinkPad and operating systems migrations, achieving on-time completion with 100% budget adherence.
  • Supervised transformation of financial and accounting system facilitating growth of Retail / Hospitality business.
  • Led entire IT program, project and portfolio endeavors involving 20 project teams and Retail / Hospitality development products
Epic - IT Manager
Verona, WI, 08/2011 - 12/2013
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Facilitated implementation of Microsoft Navision and coordinated company-wide training.
  • Developed and implemented system lifecycle methodologies to produce systems of high quality.
  • Managed 23 team members and provided leadership and oversight on DB migration, Infrastructure and Technical support in all projects.
  • Managed implementation of application developments by collaborating with overseas technical teams.
Executech - IT Director
Saint George, UT, 07/2007 - 06/2010
  • Identified issues and resolved problems with hardware and software to improve end-user experience.
  • Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
  • Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software and hardware specifications.
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
  • Streamlined mobile and cloud-based computing through blend of efficient and effective applications with ongoing reliability testing.
Executech - IT Director
Seattle, WA, 02/2003 - 06/2006
  • Managed implementation of application developments by collaborating with overseas technical teams.
  • Created centralized management capability by integrating warehouse management software applications.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Managed more than 20 software engineers, system administrators, NOC operators, QA engineers and project managers.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
Prosper Marketplace Inc - Senior Desktop Support Engineer
Phoenix, AZ, 11/2000 - 01/2003
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
Spanish :
Native/ Bilingual
Negotiated :
English :
Negotiated :

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Resume Overview

School Attended

  • University of Southern California
  • Universidad APEC

Job Titles Held:

  • Senior QA Engineer
  • Senior QA Engineer
  • IT Project Manager
  • IT Manager
  • IT Director
  • IT Director
  • Senior Desktop Support Engineer


  • Master of Science
  • Bachelor of Science

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