senior programmer analyst resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Accomplished Business Analyst with over 20 years of experience gathering business and technical requirements and preparing specifications. Defines and documents business processes and requirements for website development. Working knowledge of web-based application development and high level of computer literacy with database software and business systems.


Skill Sets: SQL Structured Query Language, Relational Databases, HTML, CSS, One JIRA, Kanban, Agile and Waterfall methodologies.

Applications: TOAD, Microsoft SQL Server, Microsoft Excel, Microsoft Word, Microsoft OneNote, Balsamiq Mockups, Visual Studio, UltraEdit, Spring Tool Suite, Softerra LDAP Administration, Snagit, SOAP, Boomerang, CyberLife Systems, Auto Issue, nBA, Horizon, PPLUS and DSS.

Knowledge of: Standard desktop software and operating systems, HTML5, CSS3, JavaScript, .Net C#, asp, Microsoft Viso, Adobe Acrobat Professional, PL/SQL Stored Procedures, SQL Server Reporting Services (SSRS).

04/2018 to Current Senior Programmer Analyst City University Of Seattle | Seattle, ,
  • Provide direction on implementation of projects to management and developers.
  • Responsible for overseeing test matrices and providing direction on project tasks to onshore and offshore BA's and Developers.
  • Business lead for implementation and testing of the Multi-Factor Authentication for 3 websites. Provided documentation on functionality to agent and customer service teams.
  • Technical and business lead for company merger for 13 websites.
  • Write Oracle database scripts for updating lookup tables following the CAB and Change Management processes.
  • Uncovered website and database issues by troubleshooting source systems and testing code at project intervals.
  • Research and resolve production issues by establishing workarounds and solutions to debug and create defect fixes.
  • Perform functional, non-functional, regression and performance tests for multiple websites.
09/2009 to 04/2018 Intermediate Web Developer Edward Jones | Byron Center, MI,
  • Responsible for adding new and updated content for Transact, myTransamerica and other websites.
  • Liaison between IT, Marketing, New Business, Customer Service, Agent and Customer Call Centers for Agency and Brokerage websites.
  • Responsible for communication to end-users on project status.
  • Participated in pre-project analysis and technical assessments to develop user-friendly web pages to meet business objectives.
  • Reviewed project specifications and devised solutions for use across multiple websites.
  • Troubleshot potential problems and bugs to developers and other teams to resolve problems within the websites.
  • Explained to developers what code, stored procedure or database table needed be created or modified to resolve issues.
  • Wrote user stories and acceptance criteria for all project sizes.
  • Helped design, code, test and delivered end-user training on content management system allowing Marketing to add and make updates to the TAAgentNetInfo website without developer assistance.
01/2001 to 09/2009 Business Systems Analyst II Transamerica Life Insurance Company | City, STATE,
  • Responsible for gathering, analyzing, defining and documenting business rules and requirements for current and new functionality including determining data fields needed and their database mappings.
  • Designed prototypes for end users to give them a clearer view of the final project.
  • Worked with developers and end users to determine project solutions and design approach. Identified, communicated and recommended changes for potential problems.
  • Projects have included creating and implementing multiple websites and website reports. Assisted DBA’s and developers in designing new Oracle databases and loading those databases with mainframe files or ACORD Transactions. Researched missing and incorrect fields then validated ACORD XML files sent to vendors.
  • Researched production support issues to resolve them in a timely manner, research included analyzing issues from start to finish.
  • Managed multiple projects at one time, Provided regular updates to project team and managers on work performed and overall project status. Conducted team meetings and communicated updates to Business Units.
  • Identified test conditions and business scenarios to be included within the test matrices for the QA teams.
  • Wrote queries in SQL(TOAD/PL SQL Developer/MS SQL Server) for QA team to verify test conditions. Wrote ad-hoc queries for Marketing to use in analyzing marketing groups and provided various reports.
  • Created user guides and manuals for website reports and procedures.
  • Trained end-users on reports and website Administration and functionality.
  • Designed power point presentations of websites for Producer demos. Gave presentations to groups of Producers.
Education and Training
Expected in Associate of Arts | Legal Assistant Kirkwood Community College, Cedar Rapids, IA, GPA:

Intro to Programming Logic | HTML Web Design | Introduction to ASP.NET

Expected in | Introduction To Oracle: SQL And PL/SQL Chicago Educational Center , Chicago, Ill, GPA:
Expected in | New Horizons, Cedar Rapids, IA, GPA:

.NET | HTML5: Advanced | CCS3 | Enhancing Web pages with JavaScript

Expected in | Loma 280, 290 & 302, , GPA:

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Resume Overview

School Attended

  • Kirkwood Community College
  • Chicago Educational Center
  • New Horizons
  • Loma 280, 290 & 302

Job Titles Held:

  • Senior Programmer Analyst
  • Intermediate Web Developer
  • Business Systems Analyst II


  • Associate of Arts

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