Senior Probation Officer Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced Probation Officer with 30+ years of experience in case management, and working with the public, judges, outside agencies, and other court staff. Strong skills in problem solving, data analysis, and working with the Court's current technology.

  • Ability to manage, create, and analyze reports
  • Expert knowledge in NJKIDS and FACTS
  • Prompt and effective court case management
  • Experience and expert knowledge in interstate child support
  • Accomplished in training peers and colleague in multiple
  • Proficient use of Zoom, Microsoft Teams, Microsoft Office,
  • Professional hospitality, customer service skills, and conflict resolution competency
04/2010 to Current Senior Probation Officer The City Of Arvada | Arvada, CO,
  • Utilized NJKIDS and FACTS databases to process FD docket court pleadings
  • Coordinated with the supervisor and other team members to ensure day to day flow of court cases backlog remains minimal and cases process through the courts properly
  • Provided subject matter expertise to fellow court staff, supervisors, and other agencies in areas such as the NJKIDS database, the FACTS database, calendar creation, complex child support cases, and interstate child support
  • Conducted home inspections for litigants in custody and parenting time disputes
  • Wrote best interest evaluations interviewing litigants and children involved in custody and parenting time disputes
  • Coordinated with outside agencies, attorneys, and other court divisions to ensure the flow of work using appropriate procedures, policies, and protocols
  • Served as the contact point in the supervised visitation program by working with county staff and staff in other counties as well as outside agencies
  • Trained court staff in FD processes and NJKIDS processes
  • Handled on-call assignments for the juvenile docket working with police departments, judges, county communications, outside agencies, and parents of juveniles as needed after hours
  • Answered questions, and explained processes and protocols relevant to the Family Division and the docket/case types to the public, attorneys, judges, court staff, other court divisions, out of state child support agencies, and outside agencies
  • Represented the Somerset Family Division at statewide meetings for interstate child support and supervised parenting time
  • Processed various NJKIDS reports ensuring compliance with federal standards, as well as domestic violence restraining order complaints
  • Provided backup assistance to the Parent Education Program as needed
  • As a subject matter expert, trained professional staff as directed by management creating training reports as directed
  • Participated in the Financial Notes procedure project team to help create uniform statewide procedures with the NJKIDS Financial Notes
  • Participated in and attended Family Track Training pilot program as a subject matter expert at the New Jersey Child Support Institute
  • Presented at the New Jersey Child Support Institute in a session as a Family Division expert
04/1996 to 04/2010 Senior Probation Officer The City Of Arvada | Arvada, CO,
  • Processed court filings for several docket types in the Family Division, specifically the FV, FO, FD, FN, FC, FG, and FM docket types
  • Handled the flow of these docket types during the time of assignment processing court pleadings, ensuring that the docket types workflow was continuous on a daily basis
  • Managed adjournment requests while maintaining a minimal backlog of the cases
  • Developed internal procedures with the assistance of the supervisor to provide better access to the courts for litigants, such as the creation of the FV order to show cause process and forms in the absence of state issued forms.
  • Requested and analyzed reports such as over goal reports, aging lists, and monthly statistics
  • Interviewed and trained potential volunteers from the public for the of Child Placement Review Board and the Juvenile Conference Committee, coordinating the workflow of these two groups
  • Coordinated the Supervised Visitation Program for the Hunterdon Family Division, referring cases to outside agencies and managing the statistics for the program
  • Coordinated the Pro Bono attorney program for the Hunterdon Family Division, interacting with attorneys and judicial staff on the vicinage level
  • Coordinated with police departments, the prosecutor's office, and the local domestic violence agency to provide and present training on the local county and state domestic violence procedures and forms
  • Coordinated the court calendar and scheduling of cases, working directly with judges, professional staff, support staff, litigants and attorneys while monitoring the caseload to ensure cases did not go over goal and working to conclude over goal cases with the judge
  • Became certified in Parent Education presentation by the Rutgers’s School of Social Work, and presented and modified the program as needed
  • Conducted home inspections for litigants in custody and parenting time disputes.
  • Wrote best interest evaluations interviewing litigants and children involved in custody and parenting time disputes
  • Wrote predisposition reports on juveniles working with the parents and the juvenile
06/1989 to 04/1996 Probation Officer Henry County, Georgia | Mcdonough, GA,
  • Supervised adults on probation and the pre-trial intervention program working with a general offender caseload
  • Consulted and coordinated with multiple agencies arranging for care, mental health, and substance abuse treatments for clients on probation
06/1988 to 08/1988 Investigator State Of Massachusetts | Templeton, MA,
  • Operated the bail tracking unit by interviewing inmates for public defenders, keeping track of released individuals pending prosecution, and attending court hearings monitoring the status of cases
Expected in 2003 Parent Education Program Certification | Parent Education Program Rutger's University, School of Social Work, New Brunswick, NJ GPA:

This is a specialized program created by the Rutgers's University School of Social Work for the New Jersey Judiciary.

Expected in 1989 Bachelor of Arts | Criminal Justice Moravian College, Bethlehem, PA GPA:
  • Minor in Business Administration
  • Family Core Curriculum, Train-the-Trainer - 12/5/2019
  • The Tactical Probation Officer, Five Day Course - 12/14/2015
  • FACTS Duplicate Party / Party Consolidation Training - 1/20/2011
  • Manager's Training BI Portal - 9/15/2009
  • Child Placement Review Board Train the Trainer - 9/25/2006
  • Mediation and Conciliation Skills, Parts 1 & 2 - 1997-1998
  • OC Pepper Spray Trainer - 2/11/1997
  • NOVA Staff Safety Train the Trainer - 1/24/1993

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School Attended
  • Rutger's University, School of Social Work
  • Moravian College
Job Titles Held:
  • Senior Probation Officer
  • Senior Probation Officer
  • Probation Officer
  • Investigator
  • Parent Education Program Certification
  • Bachelor of Arts