Senior Pharmacy Technician resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Veteran Pharmacy Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.

  • Pharmacy and customer records management
  • Pharmaceutical sales and services
  • Confidentiality and HIPAA
  • Team collaboration
  • Staff Development
  • Answering customer questions
  • Drug utilization review
  • Medicare and Medicaid process
  • Processing payments
  • Assisting pharmacists
Work History
Senior Pharmacy Technician, 01/2018 - Current
Shields Health Solutions Bronx, NY,
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Processed over 600 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Recruited, trained and guided 10 Pharmacy Assistants and several Pharmacists which improved overall performance by 89%.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Led team of 15 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Reviewed and verified customer information and insurance provider information.
Manager, 02/2016 - 01/2017
Jbs Usa Oklahoma City, OK,
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Shift Manager, 03/2017 - 08/2018
Energy Transfer Seminole, OK,
  • Tracked receipts, employee hours and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
High School Diploma: , Expected in 06/2018
Renton High School - Renton, WA,

Honors Courses

  • International Baccalaureate Math (SL)
  • International Baccalaureate Psychology (HL)
  • International Baccalaureate History of the Americas (HL)
  • International Baccalaureate Language Arts (HL)
  • International Baccalaureate Spanish (SL)
  • International Baccalaureate Environmental Systems and Societies (SL)
  • Chemistry Honors
  • Algebra Honors
  • Language Arts Honors
  • Biology Honors

Academic Awards/Achievements

  • Received Honor's Roll (6th Grade - 12 Grade)
  • Principal's List (8th Grade)
  • Renton Rotary Youth of the Month (December 2017)
Additional Information
  • Academic Awards/Achievements: , Honor Roll (from 6th grade - present) Principal’s List in 8th grade Renton Rotary Youth of the Month (December 2017)

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Resume Overview

School Attended

  • Renton High School

Job Titles Held:

  • Senior Pharmacy Technician
  • Manager
  • Shift Manager


  • High School Diploma

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