Senior Pharmacy Technician resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Veteran Pharmacy Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.
Skills
Pharmacy and customer records management
Pharmaceutical sales and services
Confidentiality and HIPAA
Team collaboration
Staff Development
Answering customer questions
Drug utilization review
Medicare and Medicaid process
Processing payments
Assisting pharmacists
Work History
Senior Pharmacy Technician, 01/2018 - Current Shields Health Solutions – Bronx, NY,
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Processed over 600 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Stocked, labeled and inventoried medication to keep accurate records.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Recruited, trained and guided 10 Pharmacy Assistants and several Pharmacists which improved overall performance by 89%.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Led team of 15 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
Reviewed and verified customer information and insurance provider information.
Manager, 02/2016 - 01/2017 Jbs Usa – Oklahoma City, OK,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Applied customer feedback to develop process improvements and support long-term business needs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Onboarded new employees, including training, mentoring and new hire documentation.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Shift Manager, 03/2017 - 08/2018 Energy Transfer – Seminole, OK,
Tracked receipts, employee hours and inventory movements.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Kept employees operating productively and working on task to meet business and customer needs.
Trained and mentored new employees to maximize team performance.
Managed schedules, accepted time off requests and found coverage for short shifts.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Trained back-up associates and led crew members in managing operations of storefront.
Cooperated with coworkers to improve customer experience and manage storefront.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
High School Diploma: , Expected in 06/2018 - Renton High School - Renton, WA, GPA:
Honors Courses
International Baccalaureate Math (SL)
International Baccalaureate Psychology (HL)
International Baccalaureate History of the Americas (HL)
International Baccalaureate Language Arts (HL)
International Baccalaureate Spanish (SL)
International Baccalaureate Environmental Systems and Societies (SL)
Chemistry Honors
Algebra Honors
Language Arts Honors
Biology Honors
Academic Awards/Achievements
Received Honor's Roll (6th Grade - 12 Grade)
Principal's List (8th Grade)
Renton Rotary Youth of the Month (December 2017)
Additional Information
Academic Awards/Achievements:
, Honor Roll (from 6th grade - present)
Principal’s List in 8th grade
Renton Rotary Youth of the Month (December 2017)
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