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senior operations specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.

Collaborative and compassionate physical therapist motivated to help people improve movement, performance and pain control after injury, illness or surgery. Listen carefully to patients, observe movements and develop individualized treatment plans or exercise routines. Sets clear goals and outcomes and encourages and challenges patients to make expected progress.

Skills
  • SKILLS AND QUALIFICATIONS
  • Training
  • Customer Service
  • Develop Programs
  • Pain Management
  • Physiology Knowledge
  • Anatomy Knowledge
  • Driving
  • Service Technician Experience
  • Medical Terminology
  • Hydrotherapy
  • Mobiles Technical Services – Advance Level.
  • Knowledge of video editing, Microsoft Windows, Microsoft Office (Word, Excel,
  • PowerPoint), Saint.
  • People oriented, team working, energetic, responsible, organized, adaptable
  • Communication and interpersonal skills
  • Forward/strategic thinking
  • Understands the specific needs of specific employee groups and
  • Design/recommend creative solutions that addresses such needs
  • Acute Rehabilitation Background
  • Therapeutic Massage
  • Physical Assessment
  • Empathetic and Patient
  • Team Training and Supervision
  • Safety Regulation Compliance
  • Preventive Equipment Maintenance
  • Equipment Troubleshooting
  • Providing Customer Service
  • Conflict Resolution
  • Computer Skills
  • Microsoft Office
  • Fluent in Spanish
  • Training & Development
Experience
Senior Operations Specialist, 12/2022 to Current
StiltSan Francisco, CA,
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Coordinated recruitment and placement of training program participants.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Compiled and analyzed weekly trainee retention reports.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
Operations Training Specialist, 06/2022 to Current
Fedex Cross BorderVandalia, OH,
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Created and offered additional materials to enhance training.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
Physical Therapist, 05/2019 to Current
Mission Health System, IncAsheville, NC,
  • Managed and treated pain in patients.
  • Taught patients and families about self-care treatments and exercises that can be completed at home.
  • Identified and properly documented patient goals, evaluated progress and planned reevaluation.
  • Tested, measured and recorded data related to patient strength, motor development and function, sensory perception and functional capacity.
  • Educated patients in physical therapy resources, injury prevention and ergonomics.
  • Assisted patients with sports injuries, orthopedics, head injuries and strokes.
  • Helped to design fitness and conditioning programs for student-athletes.
  • Created and managed training programs dedicated to optimizing strength, speed and endurance of every athlete.
  • Optimized student-athlete or patients performance, health and wellness by promoting best practices.
  • Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
  • Employed trigger point therapy to relieve specified areas of pain or dysfunction.
Delivery Technician, 08/2019 to 06/2022
Lazy Days RvMonticello, MN,
  • Train new Delivery Techs
  • On road assesstment for new Delivery Techs
  • Educates Patients or members in proper use and care of respiratory and DME equipment in a home setting
  • Develops technical knowledge, as appropriate, of the DME or respiratory products and services provided by the company
  • Assists with implementation of quality improvement program to meet company, state, and federal standards.
  • Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with company policies.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Physiotherapy Intern, 12/2017 to 06/2018
Rehabilitation Center ARARATCity, STATE,
  • Train new intern
  • (2nd and 3rd year students)
  • Develop treatments and customer service educational video programs.
  • Reviewed patient records describing injury and pain level to prepare for appointments.
  • Collaborated with physical therapist to plan and administer range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Taught patients proper use of wheelchairs, braces, canes, crutches and prosthetic devices.
  • Cleaned and organized work area and disinfected equipment after treatment to maintain cleanliness and presentation of establishment.
  • Educated patients on most effective practices for pain alleviation, strengthening and rehabilitation.
  • Guided patients through mobility exercises to determine leading cause of pain and provide diagnosis.
Education and Training
Bachelor of Science: Physical Therapy, Expected in 10/2018 to Arturo´s Michelena University - Venezuela,
GPA:

Physical Therapist Degree

Certification: Personal Trainer, Expected in to International Sports Science Association - Carpinteria, CA
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Professional
Negotiated:
Certifications
  • Certified Personal Trainer (CPT) (Enrolled)
  • Exercise Therapist (Enrolled)
,

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Resume Overview

School Attended

  • Arturo´s Michelena University
  • International Sports Science Association

Job Titles Held:

  • Senior Operations Specialist
  • Operations Training Specialist
  • Physical Therapist
  • Delivery Technician
  • Physiotherapy Intern

Degrees

  • Bachelor of Science
  • Certification

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