Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Overview

I am an adaptable professional social worker skilled in assessments, crisis management and comprehensive case planning and management. I am proficient at utilizing interprofessional, intraprofessional and interagency cooperation to provide multiple service options to meet the often complex needs of the client. As a case manager, I ensure clients are involved in all phases of their goal planning and case management. In building a case plan together, the client is invested and more likely to succeed. I am versed in many different frameworks and social work models. I utilize the strengths based perspective, focusing on the strengths of the individual and families to mitigate risk factors. When assessing a client I utilize an ecological systems approach to recognize individual biopychosocial factors, strengths, and spiritual considerations. This information along with client input we determine potential goals, treatments, and interventions.

I would like to join a team that will allow growth as a social worker with colleagues that will help me to develop and enhance skills in a challenging and team centered environment that is committed to providing professional and quality social work to our community.

Core Qualifications
  • Knowledgeable on best practice standards, and current evidence based practices.
  • Educated in legal and ethical standards, and NASW code of ethics.
  • Participate in multidisciplinary team approach
  • Possesses motivational interviewing skills with the ability to assemble an interview into a well written report.
  • Proficient at maintaining confidentiality and discretion, ensuring client’s right to privacy is respected.
  • Work independently and as a member of a team
  • Knowledgeable about community resource availability, service costs, and fiscally responsible practices that guide case management resources.
  • Informed on federal and state laws, regulations, policy, and directives that govern social work practices.
  • Create concise, comprehensive, and timely reports.
  • Able to coordinate, advocate, monitor and evaluate services to address complex needs of clients.
  • Time management, organizational and communication skills.
02/2016 to Current Senior Medical Social Worker Baylor College Of Medicine | Conroe, TX,
  • Advocate for patients and their families and empower them to navigate difficult medical systems.
  • Work with chronically ill patients addressing the emotional toll clinic illness has on the individuals and their loved ones.
  • Initiate difficult conversations with patients and families to address complex family and psychosocial dynamics.
  • Guide clients in development of skills and strategies for coping with challenges utilizing short term counseling, crisis intervention, narrative therapy, task centered therapy, and drawing upon strengths and natural supports.
  • Coordinate referrals for clients to obtain services to address medical, financial and environmental concerns.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Completed psychosocial evaluations and needs assessments.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Facilitate placement into assisted living facilities, skilled nursing facilities, and community care homes.
  • Field supervisor for BSW and MSW students.
  • Provide applicable training to new residents and nurses
  • Community outreach and trainings on health care directives.
07/2017 to Current Medical Social Worker Satellite Healthcare | San Carlos, CA,
  • Complete psychosocial assessments and review collateral information to complete patient intake assessments.
  • Maintain clinical records with accurate and timely information to assist multidisciplinary team members to coordinate care.
  • Develop therapeutic relationships with hospice patients and their support systems to provide compassionate support through the grief and dying process.
  • Provide direct social work services to patients diagnosed with a terminal condition and their families to develop a plan of care with patient and family specific interventions.
  • Arrange additional mental health, medical, or referrals for services according to individual ands/or family needs
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Documented case notes and coordinated follow-up for seamless case management.
  • Provide active listening and guidance in coping with terminal illnesses and the death process.
  • Organized clinical documentation, treatment plans, and referrals.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Coordinated program referrals for community-based resources.
  • Completed psychosocial evaluations and needs assessments.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
03/2015 to 02/2016 Court Appointed Special Advocate (CASA) Volunteer Coordinator Texas Health & Human Services Commission | Port Arthur, TX,
  • Interview and carefully screen potential advocates and staff members.
  • Compile statistical, financial, and related reports.
  • Conduct clinical case meetings with advocates.
  • Prepare legal documentation and court reports.
  • Organize monthly meetings focusing on evidence based practices and relevant topics.
  • Prepare files for court improvement case audits.
  • Conduct performance evaluations on staff and advocates focusing on achievements, productivity, and areas with opportunity for improvement.
  • Professionally handle complaints and staff retraining when necessary.
  • Marketing out reach.
  • Develop and maintain relationships with community service providers, faith based organizations, college professors, and other community organizations to recruit volunteers.
  • Implement various methods and practices aimed at retaining volunteers and improving overall agency morale.
  • Attend and participate in community meetings and groups.
  • Implement practices that utilize agency policy and procedures ensuring that advocate are following protocols.
  • Act as a role model in maintaining a positive attitude in problem-solving and coping with difficult cases and situations.
  • Provided assessments and made recommendations to court.
  • Testified in court and provided voice for severely abused and neglected children.
Current to 03/2015 Case Manager III Department Of Child Safety | City, STATE,
  • Specialized in medically fragile and developmentally delayed children providing case management which required collaboration with multiple medical providers.
  • Collaborated with probation officers, school representatives and other key individuals in the community to support adolescents and their families.
  • Identified family members, natural supports, and community systems to be included in case plans for clients.
  • Analyzed information from interviews, collateral data, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Arranged for medical, mental health, or substance abuse treatment services according to individual needs.
  • Prepared reports based on observations made during assessments and home visits.
  • Documented all services and collect required data for evaluations and reports.
  • Effectively managed work in a diverse work environment serving a multi-cultural community, worked collaboratively with judicial officers, attorneys, DDD case managers, and other professionals.
  • Encouraged individuals and family members to develop and use skills and strategies for confronting their challenges in a constructive manner.
  • Assess safety risks and mitigating protective factors to determine child safety.
  • Developed a community resource guide with partner agency for publication.
Expected in 2016 Master of Science | Social work Western New Mexico University, Silver City, NM GPA:
Expected in 2013 Bachelor of Science | Social Work University of Nevada, Reno, Nevada GPA:

Minor in Substance Abuse Treatment


State of Arizona Board of Behavioral Health Licensed Master Social

Worker LMSW- #16801

BLS/CPR Certification

AZ Finger Print Clearance

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School Attended

  • Western New Mexico University
  • University of Nevada

Job Titles Held:

  • Senior Medical Social Worker
  • Medical Social Worker
  • Court Appointed Special Advocate (CASA) Volunteer Coordinator
  • Case Manager III


  • Master of Science
  • Bachelor of Science

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