Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians.
Skills
Medical office administration
Electronic Medical Records
Patient Scheduling
Appointment Scheduling
Multitasking abilities
Relationship-Building
Scheduling
Inbound and Outbound Calling
Guest Services
Cash Handling
Customer Complaint Resolution
Training & Development
Reminder calls
Teamwork
Reading comprehension
Staff Management
Verbal and written communication
Leadership
Customer service
Collaboration
Work History
11/2018 to 12/2020
Senior Medical Receptionist TechCumberland Farms – Fort Lauderdale, FL,
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Completed clerical duties and tasks for clinic administration.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Referred and screened patients to make best use of resources, triage staff and serve community members.
05/2017 to 07/2018
Guest Service AssociateAdia – Elk Grove Village, IL,
Greeted Number daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
Maintained financial accuracy by collecting deposits, fees and payments.
Planned coverage needs and organized services to support incoming special events.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
05/2016 to 03/2017
Sales AssociateAdia – Fullerton, CA,
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Tracked stock using company inventory management software.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Educated customers on promotions to enhance sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Engaged with customers to effectively build rapport and lasting relationships.
Processed product returns and assisted customers with other selections.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained organized, presentable merchandise to drive continuous sales.
09/2015 to 04/2016
Sales AssociateForever 21 – City, STATE,
Tracked stock using company inventory management software.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Maintained organized, presentable merchandise to drive continuous sales.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained records related to sales, returns and inventory availability.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Educated customers on promotions to enhance sales.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Prepared merchandise for sales floor by pricing or tagging.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Engaged with customers to effectively build rapport and lasting relationships.
Processed product returns and assisted customers with other selections.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
Expected in 05/2016
Bachelor Of Social Science: Criminal Justice Southern University At New Orleans - New Orleans, LA GPA:
Certifications
Licensed CSL- Laboratory Assistant valid until 12/2021
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