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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians.

Skills
  • Medical office administration
  • Electronic Medical Records
  • Patient Scheduling
  • Appointment Scheduling
  • Multitasking abilities
  • Relationship-Building
  • Scheduling
  • Inbound and Outbound Calling
  • Guest Services
  • Cash Handling
  • Customer Complaint Resolution
  • Training & Development
  • Reminder calls
  • Teamwork
  • Reading comprehension
  • Staff Management
  • Verbal and written communication
  • Leadership
  • Customer service
  • Collaboration
Work History
11/2018 to 12/2020
Senior Medical Receptionist Tech Cumberland Farms Fort Lauderdale, FL,
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Completed clerical duties and tasks for clinic administration.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
05/2017 to 07/2018
Guest Service Associate Adia Elk Grove Village, IL,
  • Greeted Number daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Planned coverage needs and organized services to support incoming special events.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
05/2016 to 03/2017
Sales Associate Adia Fullerton, CA,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
09/2015 to 04/2016
Sales Associate Forever 21 City, STATE,
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
Expected in 05/2016
Bachelor Of Social Science: Criminal Justice
Southern University At New Orleans - New Orleans, LA
GPA:
Certifications
  • Licensed CSL- Laboratory Assistant valid until 12/2021

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Resume Overview

School Attended

  • Southern University At New Orleans

Job Titles Held:

  • Senior Medical Receptionist Tech
  • Guest Service Associate
  • Sales Associate
  • Sales Associate

Degrees

  • Bachelor Of Social Science

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