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senior medical receptionist resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer service-oriented professional with 12+ years of healthcare management experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. Flexible: Adapt to new challenges and ideas and develop rapport with diverse populations. Team-Oriented: Motivate to create a collaborative and respectful environment. Customer Service: Regarded as a natural person with strong interpersonal communication skills. Well-Organized: Manage time and priorities in multi-task environments. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Skills
  • Communication Skills,Quick learner, Stress tolerance,Listening, Customer service
  • Skills,Team Player, Flexible.
  • Microsoft Office Applications: MS Excel | MS Word | MS PowerPoint | MS Outlook.
  • Communication Platform: Zoom | Typing Speed: 35 WPM.
  • Academic Honors Recognition / Honor Roll
  • Skills
  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers Electronic Health Records (EHR)
  • Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS)
  • Workers Compensation
  • Medical Office Procedures
  • Scheduling Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM, HCPCS, CPT)
  • Typing 35wpm
  • Hospital Experience
  • Insurance verification
  • Medical receptionist
  • Medical office experience
  • Front desk
  • Languages
  • English - Expert
  • Awards
  • Honor Roll
  • Assessments
  • Medical receptionist skills — Proficient
  • April 2022
  • Managing physician schedules and maintaining accurate patient records
  • Full results: Proficient
  • Protecting patient privacy — Familiar
  • Understanding privacy rules and regulations associated with patient records
  • Full results: Familiar
  • Scheduling — Proficient
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Work style: Reliability — Highly Proficient
  • January 2022
  • Tendency to be reliable, dependable, and act with integrity at work
  • Full results: Highly Proficient
  • Nursing assistant skills — Familiar
  • July 2021
  • Providing nursing aid to patients using knowledge of relevant equipment and procedures
  • Working with MS Word documents — Completed
  • Knowledge of various Microsoft Word features, functions, and techniques
  • HIPAA guidelines
  • Front desk operations
  • Patient callbacks
  • Customer service
  • Supervision & leadership
  • Troubleshooting
  • Critical thinking
  • Communication
  • Problem resolution
  • Flexible schedule
Education and Training
Ultimate Medical Academy Clearwater, FL, Expected in 07/2022 Associate of Science degree : Medical Billing & Coding - GPA :
Ypsilanti High School Ypsilanti, MI Expected in 06/1989 High school diploma or GED : BASIC STUDY - GPA :
Certifications
Associate of Science Degree in Medical Billing and Coder Specialist. First Aid Certification CPR Certification BLS Certification
Experience
North Country Academy - Senior Medical Receptionist
Washington, IL, 03/2022 - Current
  • GREET PATIENTS WITH A SMILE & WELCOME
  • CHECK DONOR INTO THE SYSTEM USING CHROME
  • CHECK WEIGHT, BP/PULSE, AND TEMP, (MAKING SURE EACH DONOR CAN PASS)
  • CHECK IRON LEVEL, PROTEIN LEVEL, MARKS(ARM CHECK), AND BODY MAPPING(PIECE& TATTOOS
  • NEW DONORS MUST PASS A CSI SYSTEM CHECK IN ORDER TO PROCESS TO THE NEXT LEVEL
  • COMMUNICATION SKILLS PLUS
  • ASSIST OTHER STAFF MEMBERS WHEN NEEDED
  • SUPERVISE OTHER STAFF MEMBERS WHEN THE GROUP LEADER IS NOT AVAILABLE
  • MAKE SURE THE PLASMA CENTER IS CLEAN (BOOTH AREA
Grapevine Internal Medicine - Screener / Medical Receptionist
City, STATE, 10/2020 - 03/2022
  • Answer inbound phone calls, receive and deliver packages, verify demographic information, and maintain HIPAA compliance
  • Screen patients at entrance to check for COVID-19 symptoms
  • Help with ambulation and transferring, maintain paperwork, and handle light cleaning duties
  • Ensure accuracy of medical records, verify insurance, and print out schedules for doctors.
Private Duty Care - Child Care Provider
City, STATE, 11/2010 - 01/2018
  • Primary function was caring for the children
  • Participated in the social, emotional, and intellectual development of the children
  • Reinforced appropriate discipline for the children
  • Implemented daily routines, completed light housework, and ran errands.
Wyandotte AFC Home Service - Lead Team Supervisor / Home Health Aide
City, STATE, 02/2004 - 10/2010
  • Delegated tasks, supervised ten employees, monitored medications, and assisted with activities of daily living, Insurance Verification, Monitor Patient's everyday activities
  • Wrote into daily logbook(patient's well being), made appointments for patients, made daily meals, made sure payments were being paid, cleaned area, and created a schedule for staff members.

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Resume Overview

School Attended

  • Ultimate Medical Academy
  • Ypsilanti High School

Job Titles Held:

  • Senior Medical Receptionist
  • Screener / Medical Receptionist
  • Child Care Provider
  • Lead Team Supervisor / Home Health Aide

Degrees

  • Associate of Science degree
  • High school diploma or GED

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