senior life and annuity claims representative resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Versatile professional who thrives in dynamic, challenging, and a fast-pace work environment. Assertive and enthusiastic with a diverse background in critical thinking, interpersonal communication, and innovative problem solving.
Skills
Work ethic
Cross-functional collaboration
Multitasking
Time management
Advanced math
Decision-making
Active listening
Outgoing personality
Team player mentality
Customer- and service-oriented
Product Sales
Sales and marketing strategies
Experience
01/2021 to CurrentSales ExecutiveHyatt Hotels Corp. | Lahaina, HI,
Maintained a flow of incoming leads from the home office or from self-generated canvassing.
Promptly scheduled appointments and inspections after obtaining information on the leads.
Effectively diagnosed the problem areas or potential areas of concern and provided professional in-site on the proper solution.
Through resource sharing and collaboration, effectively addressing the issue and provided ways to mitigate the pain points of the homeowner.
Compiled all tangible information upon inspection and utilized that when creating and submitting an estimate for approval.
Created an open and honest line of communication with both the customers and my colleagues in order to establish the best customer experience.
Consistently and professionally followed up with leads via text, call and/or email throughout the whole phase of the build process.
Provided a sense of care and a 1 on 1 experience that conveyed that Perimeter Roofing cares about their needs first and foremost.
Allowed my schedule to be flexible on a weekly basis in order to be available and accessible to both customers and peers.
06/2016 to 11/2020Senior Life and Annuity Claims RepresentativeSt. Joe Company | Panama City Beach, FL,
Consistently met or exceeded customer service satisfaction in client surveys.
Ability to communicate effectively despite the sensitive nature of a claim.
Obtained relevant evidence and information regarding suspicious claims.
Reduced loss ratios through fair and prompt processing of claims.
Actively engaged in professional development to sharpen facilitation and presentation skills.
Created and implemented new standard operating procedure for department certified and volunteer time off schedule.
Attended anti-fraud trainings and industry seminars.
Corresponded with insurance customers and agents to obtain or relay information on account status changes.
Composed business correspondences for supervisors, managers and other professionals.
Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
04/2014 to 05/2016Intern and ContractorGenworth Financial | City, STATE,
Project management experience.
Ensured that team responsibilities were defined and understood.
Handled mail route logistics and drove company van.
Established and maintained effective communication system.
Identified and drove creative solutions for problems.
Assessed the need for new or enhanced systems and applications.
Planned, coordinated and controlled daily operations of the organization.
Dispensed guidance, direction and authorization to carry out major plans.
Implemented corrective actions.
Tracked departmental output.
Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
Trained and supported users during new system implementations and upgrades.
Organized meetings.
Planned and managed event logistics.
Collaborated with team to complete imaging project.
Implemented processes to streamline workflow.
07/2007 to 04/2014HostOlive Garden Restaurant | City, STATE,
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Transported goods to and from restaurants.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Notified server after seating parties in section to facilitate prompt service.
Assisted in three new restaurant openings by unloading supplies, and assembling furniture and kitchen appliances.
Greeted guests and gathered information to seat groups or place on waitlist.
Accommodated guests with children and special needs to promote comfortable dining experience.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
05/2009 to 02/2011Fit CoachThe Rush Fitness Complex | City, STATE,
Utilized a variety of sales techniques to sell additional training sessions.
Face to face networking to increase clientele.
Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
Led, instructed and motivated individuals during exercise activities, including cardiovascular exercise, strength training and stretching.
Interfaced with individual clients as well as close associates in developing and implementing programs intended to improve outcomes for broader client base.
Studied multiple programs to provide health education, wellness and fitness program development to clients.
Implemented clear goals for each client and tracked his or her progress carefully, providing support and assistance whenever it was needed.
Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
Utilized well-honed decision-making skills to quickly and effectively find solutions to client issues.
Devised new programs and monitored client progress.
Administered various fitness assessments to measure client progress.
Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
Education and Training
Expected in 2016 to to Bachelors of Science | Business Administration - Financial PlanningLiberty University, Lynchburg, VAGPA:
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