LiveCareer-Resume

senior juvenile correctional officer resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety. Seasoned, resourceful Correctional Officer familiar with problem-solving and crisis management techniques necessary to effectively navigate prison environment. Detailed supervision for day-to-day inmate interactions, including recreation, leisure and work-site activity. Safety-focused dedication with results-oriented planning and protocol establishment to maintain safety for all. Innovative Manager seeking position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude and the drive to learn, improve and succeed. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • First Aid and CPR Certified
  • Facility Inspections
  • Security Checks
  • Corrections
  • Emergency Response
  • Incident Reporting
  • Safety understanding
    Citizenship promotion
    Group supervision
  • Paperwork and reporting
  • Youth guidance
  • Ethical standards of conduct
    Inmate rights
  • Restraint techniques
  • Armory and key control
Education and Training
Premier High School Mission, TX, Expected in 12/2007 High School Diploma : - GPA :
South Texas College Mcallen, TX Expected in : Criminal Justice - GPA :
Experience
State Of Montana - Senior Juvenile Correctional Officer
Eureka, MT, 04/2020 - Current
  • Paid on salary basis Full Time plus OT
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly Juveniles.
  • Oversaw safety and security of each youth under supervision.
  • Approached conflicts and crisis situations in calm and professional way.
  • Assisted with developing goals and improvement plans for each objective.
  • Helped youth offenders or at-risk individuals improve abilities, behavior and emotional strength.
  • Monitored and cared for youth in carefully controlled environment to promote safety.
  • Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
  • Communicated with challenged and troubled children in effort to exact positive impact and influence.
  • Reminded youngsters to diffuse anger-fueled situations by communicating effectively and talking about problems
    instead of lashing out.
  • Maintained clear and open communications with facility areas to support safe operations.
Kane's Furniture - Customer Service Representative Agent
Pinellas Park, FL, 11/2019 - 04/2020
  • Worked Full Time 40hrs a week plus OT
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Waste Connections - Correctional Officer
Harper, KS, 12/2017 - 07/2019
  • Full time employment paid on salary basis.
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly
    inmates.
  • Detected potential threats and quickly defused conflicts.
    Maintained clear and open communications with facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Waste Management - Assistant Manager
Woodinville, WA, 02/2012 - 12/2017
  • Worked full time 40+ hrs
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or
    professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail
    productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline
    business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team
    members.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
    Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting
    customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer
    satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and
    close business.
Efinancial - Cashier
Chicago, IL, 01/2010 - 01/2012
  • Worked part time no more than 37hrs
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
    Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning,
    trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or
    merchandising plans and maximize performance.
The Rink Family Fun Center - Rink Guard
City, STATE, 01/2010 - 12/2011
  • Worked Part time no more than 25hrs.
  • Conveyed rules and expectations to patrons consistent with facility policies and procedures.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Sonics Drive In - Car Hopper
City, STATE, 01/2008 - 01/2010
  • Worked part time no more than 25 hrs.
  • Kept customer and food preparation areas clean and well-organized.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
    Took orders, prepared foods and processed payments in full-service establishment.
  • Completed orders by making specialty shakes and ice cream desserts.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Fantasyland Skate Center - Cashier
City, STATE, 01/2007 - 01/2009
  • Worked part time no more than 25hrs.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning,
    trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or
    merchandising plans and maximize performance.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for
    easy sale.
Ticketmaster - Call Center Sales Representative
City, STATE, 01/2006 - 12/2007
  • Worked part time no more than 35 hrs.
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Accepted inbound calls and reached out to connect with customers in need of service and support.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish
    lucrative client relationships.
  • Answered phones and took orders with enthusiasm and delivered information regarding items to customers.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Assessed sales statistics to improve strategy and meet quotas.
Languages
English :
Professional
Negotiated :
Spanish :
Limited
Negotiated :

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Resume Overview

School Attended

  • Premier High School
  • South Texas College

Job Titles Held:

  • Senior Juvenile Correctional Officer
  • Customer Service Representative Agent
  • Correctional Officer
  • Assistant Manager
  • Cashier
  • Rink Guard
  • Car Hopper
  • Cashier
  • Call Center Sales Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

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