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senior field technician resume example with 10 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated and detail-oriented in Field Services with over 6+ years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and customer rapport.

Responsible and reliable excellent problem solver Results-focused professional with strength in adaptability. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Always a Hands-on and recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule.

Customer service-oriented and committed to resolving problems quickly and accurately to reduce downtime and increase productivity. I am seeking a challenging position where I can utilize my skills as a professional.

Education and Training
Expected in 03/2011 to to High School Diploma | Monrovia Community Adult School, Monrovia, CA GPA:
Skills
  • Troubleshooting skills
  • Interpreting diagrams
  • Self-motivated
  • Interpersonal and written communication
  • Workplace safety
  • Quality assurance controls
  • Project planning
  • Product Launch
  • Computer skills
  • Tactical planning
Experience
02/2012 to 11/2014 Senior Field Technician Pcs Residential | City, STATE,
  • Managed day to day performance and operation of Verizon Fiber Optic systems in a defined territories..
  • As a service tech my responsibilities include providing maintenance service on a regular basis to high speed high volume equipment for customers as well as a timely response to out of service conditions.
  • Installation of aerial and underground fiber optic cabling and termination points/Hubs.
  • Analyzed technical documents and executed written instructions to complete accurate production tasks.
  • Operated pumps, backhoes, jackhammers and other equipment to repair or install lines and systems.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Proudly rated by management as a leading performer
  • Promoted to advanced technician after just 1 1/2 years of employment.
  • Configured IP-enabled telecommunications equipment using data network communications protocols.
  • Installed and repaired distribution racks and cables.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
12/2014 to 10/2018 Field Service Technician 2 DIRECTV LLC /ATT | City, STATE,
  • As a field service technician I was trained to install and repair Directv systems and coax cabling testing for errors/damage/maintenance on all satellite systems.
  • Would perform site surveys and hazard assessments prior to every installation and determine the best placement of the satellite dish, while looking for a clear line of sight with no obstruction of views
  • Maintain upkeep of company vehicle, Tools and all equipment daily.
  • Inspected company vehicles on daily basis and reported damages or issues.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Developed successful resolutions for issues that arose during field operations.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Categorized and maintained accurate record keeping for equipment, quality, and quantity parameters, field data, technician time, operational issues and other field service activities.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Traveled to designated area on short notice to support contractors by working weekends and overtime.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Performed complex technical functions on Directv systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
  • Trained personnel to align objectives, strengthen competencies and standardize operations.
01/2018 to 01/2022 Product Specialist Schaererusa/SEB Professional | City, State,
  • Coordinated project management, commissioning and technical support for on site installations.
  • Managed a field team of 25+ installers providing daily routes and equipment
  • Extensive travel to all upper 48 states as needed
  • Solved any equipment failure or technical difficulties on site as needed
  • Provided technical direction and support to my installation team during installations, start-up, testing, bean to cup machine commissioning along with monitoring each employees performance.
  • Identified challenges early and implemented creative solutions to meet installation schedules without delays.
  • Eliminated project lags by organizing work-in-progress and delegating tasks.
  • Designed and implemented new software the product management team applied to Large Multi-Chain Franchises.
  • Frequently used microsoft excel and office to create spreadsheets and tables for everyday work.
  • Implemented and designed telemetry software with our switzerland office to get real time data of machine's performance.
  • Executed scripts to communicate with back-end servers and provide real-time updates.
  • Designed and programmed software to meet the needs of Large multi-chain locations throughout the United States
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Very extensive knowledge of all coffee and espresso bean to cup machine functionalities, Part replacement and diagnosis.
  • Enhanced traceability by processing, reviewing and developed organization systems for project documentation.
Certifications
  • OSHA SCBA Certified Training - 2014

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Resume Overview

School Attended

  • Monrovia Community Adult School

Job Titles Held:

  • Senior Field Technician
  • Field Service Technician 2
  • Product Specialist

Degrees

  • High School Diploma

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