Senior Field Technician resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Quality-oriented professional with over 15 years of experience specializing in Field Service with proven knowledge of machine programming, installation of automatic and manual chemical dosing systems and dilution stations, commercialized mechanical warewashing dishwashers and on-premise laundry washing machines. Proficient at performing Site-Surveys, installation, and PM service. Mechanical aptitude with electrical machinery, cost avoidance, low customer retention, and refurbishing of defective equipment for repurposing. Aiming to leverage my skills to successfully fill the SENIOR FIELD SERVICE TECHNICIAN role at your company for career opportunity and growth potential With diverse background specializing in manual and automatic dispenser equipment utilization for sanitation standards with industrial dishwasher (Warewash) and washing machines, including manual dispensers for all purpose spray bottle cleaners and 3-sink dispensing systems to maintain health code compliant establishment in restaurant, healthcare and hospitality industries.

Hardworking Senior Field Service Technician with extensive experience servicing, troubleshooting and repairing equipment. Proficient in analyzing field incident data and reading schematic and blueprint drawings. Identifies problems and uses appropriate resources to find solutions.

  • Field Service Technician
  • Automated dosing equipment
  • Warewash and OPL installation
  • CGMP
  • Facilities Maintenance, inspection
  • PM service (Auditor)
  • Microsoft
  • Pump refurbishing
  • Diagnostics, repairs
  • 3, 4 phase electrical
  • External chemical dosing systems
  • Hi, low-temp Warewash
  • Low Voltage
  • Product Development
  • Hand Tools (15+ years)
  • Calibration, testing
  • Adept computer knowledge
  • Customer training
  • Low retention percentages
  • ERP, SAP
  • Mechanically-inclined
  • Appliance repair
  • Electrical wiring
  • Plumbing
  • Order fulfillment
  • PM Audits and inspections
  • Installation
  • Stock replenishment
  • Washer programming
  • Inventory control
  • Effective testing of components
  • Mechanical aptitude
  • Work order management
  • Training and mentoring
  • Troubleshooting and diagnostics
Senior Field Technician, 09/2019 - 06/2021
Patterson Uti Energy Inc Dallas, TX,
  • Rebuilding and refurbishing of defective equipment including transmission, modules, belts, motor, electrical, plumbing, manifolds, and mixing valves
  • Developmentsupport, pm serviceand repair for laundry equipment in coin-operated laundromat, non profit, leasing properties and government agencies.
  • Installation on big chassis washer machines for commercial business owners
  • Hiring, training and resolving department grievances
  • Monitored equipment, checked supplies and coordinated manpower to meet expected service demand in field
  • Consulting with team to capitalize on production value
  • Develop and implement production tracking with quality control systems, analyzing data
  • Inspection and maintenance, operational reports, diagnostics, repair, and replacement modifications.
  • Leveraged technical knowledge and equipment operations experience to complete effective repairs.
  • Optimized performance of laundry equipment by calibrating new, repaired and maintained pieces.
  • Oversaw five-person team of field service professionals in laundry equipment and machinery repair services.
  • Performed annual and preventive system service maintenance.
FST-DTR, 04/2014 - 09/2019
Panera Bread Co Happy Valley, OR,
  • Pre-installation inspection surveying to assess requirements for successful completion of new and existing customer accounts
  • Electrical wiring of external interfaces, controls and equipment following electrical diagrams, schematics identification and blueprints to commercial mechanical Warewash and On-Premise Laundry washing machine specifications
  • Program controllers, electrical interfaces, and automated dosing systems on external/internal chemical dispensing pumps, and flush manifold systems
  • Aero fulfillment order placement, logistics, inventory control, and data logging management for parts replacement analysis and stock replenishment
  • Programming commercial washing machines (dish and laundry) for external implements
  • Maintained vehicle stock.
  • Delivered outstanding customer service on pm visits to meet corporate guidelines with exquisite retention percentages.
  • Repaired, diagnosed, and calibrated automated systems, adding dilution ratio tips to manual dispensing equipment
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Trained customers on implemented processes, flow and safety procedures of product equipment post installation.
  • Detailing performance and diagnostic procedures on Auditor application with laptop, adept skills using electrical testing tools and applications.
  • Mechanically-inclined
Production Manager, 05/2008 - 08/2014
Design Ink City, STATE,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Located and removed outdated, damaged and worn screens to repair, refurbish, frame or replace with newly stretched screens
  • Managed materials to meet production goals and specific customer demands.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Processed 200 orders daily and managed production and shipment systems.
  • Read drawings, sketches and job specifications provided by Graphic Designer to understand requirements and prepare.
Education and Training
: Business Machine Repair, Expected in
College of Eastern Utah - Price, UT
High School Diploma: , Expected in 06/2002
  • March 2018 to Present Mechanical Warewash (Industrial Dishwasher) servicing certificate OPL certified March 2016 to Present On-Premise-Laundry safety and service certified for industrial washers in hospitality, healthcare, and restaurant industries.
  • Lockout/Tagout certification March 2018 to Present Electrical lockout/tagout certification for electrical and plumbing repairs Driver's License May 2002 to May 2021 Valid Drivers License Additional Information Advanced knowledge of SALESFORCE platform for customer and professional data recording and reporting, external and internal installation and inspection repairs, PM, schematic blueprint understanding for industrial MWW and OPL machines (dishwasher and washing machines) Maintaining parts for repairs in car-stock, recording self-storage stock with order placement through Aero Fulfillment and inventory control and procedural capabilities.
  • Statistic logging on tablet, Thinkpad, and Microsoft Office platforms.

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Resume Overview

School Attended

  • College of Eastern Utah

Job Titles Held:

  • Senior Field Technician
  • Production Manager


  • Some College (No Degree)
  • High School Diploma

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