Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Veteran Senior Field Service Engineer with over 14 years of proficiency in MRI, CT and GXR. Adept at coordinating with various teams in order to fix issues in a timely and professional manner. Capable of prioritizing workload and managing multiple tasks simultaneously. Team-oriented, proactive and comfortable operating under pressure & with no support.

  • Philips - MRI 1.5T & 3.0T – Factory Trained in Cleveland, Achieva 2.5.3 software.
  • Philips – CT 6/10/16/64 Slice (air), Big Bore Oncology, & iCT (Intelligent Computed Tomography) 128 & 256. All Factory Trained in Cleveland.
  • Philips - General X-Ray factory trained (Bucky Diagnost & C-arm)
  • GE - Innova 3100 single plane
  • GE - IGS 630 bi-plane rooms
  • GE - Xr/d Advantix
  • GE – 9XXX, 9800 & 9600 OEC C-Arms
  • GE - AMX4 portables GE - Signa EchoSpeed, LX & Excite HD MRI
  • GE - Lightspeed CT.
  • GE - Ultrasound Vivid 7, LogiQ and Logiq 400 as well as others.
  • Toshiba – Aquilion 64/128 CT Factory Trained in North Carolina.
  • Shimadzu - Portable units ART, DART, Evolution with CXDI canon digital detectors.
  • HIFU (High Intensity Focused Ultrasound) Assisted Philips with the accreditation of their HIFU system while it was in testing.
  • Experienced in setting proper customer expectations & de-escalating heated situations.
03/2019 to Current Senior Field Service Engineer Scientific Research Corporation | Cannon Air Force Base, NM,
  • Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
  • Identified problems and recorded the solutions for reference purposes.
  • Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Repaired and calibrated systems and equipment post-installation.
  • Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts.
  • Traveled to designated area on short notice to support contractors, working weekends and overtime as needed.
  • Provided responsive multi-channeled technical support, including live chat to reduce overhead costs and increase productivity.
  • Trained personnel to align objectives, strengthen competencies and standardize operations.
  • Managed all administrative operations, including purchase orders, quotations, time sheets and expense sheets.
  • Managed maintenance data records and tracked maintenance and operating information for onsite reference.
  • Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Coordinated work between the team, other departments, subcontractors and customers.
  • Diagnosed system failures and determined most cost-efficient solutions.
  • Recommended equipment design changes and upgrading, as needed.
05/2017 to 03/2019 Senior Engineer Delta Air Lines, Inc. | Syracuse, NY,
  • Wrote technical reports documenting project progress and specifications.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Managed five-member team to resolve system outages and handle case escalations.
  • Devised and initiated engineering solutions to variety of project and design issues.
  • Created safe working environment by adhering to preventive procedures.
  • Implemented changes in working conditions, equipment and tools to improve workflow, efficiency and team member safety.
  • Surveyed sites, collected measurements and assessed project conditions.
  • Troubleshot and performed tests to confirm product performance.
  • Handled vendor relationships, costs and contracts.
05/2016 to 05/2017 Imaging Service Engineer III Compass Group Usa Inc | Pocatello, ID,
  • Maintained timely and accurate oral and written technical reports of engineering activities.
  • Surveyed sites, collected measurements and assessed project conditions.
  • Mentored new engineering and production team members.
  • Performed on-site repairs to various pieces of imaging equipment.
  • Provided technical support to local team during corrective maintenance.
  • Produced Technical manuals in order to document repairs & reduce down time.
  • Collaborated with third-party vendors & negotiated pricing & verified repairs.
01/2007 to 04/2016 Service Engineer II Wayfair Llc | Kent, WA,
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Performed routine checks on machines and identified any possible problems.
  • Assisted in installing equipment and tested and maintained equipment.
  • Reviewed and analyzed system data to identify escalations and problems.
  • Inspected, repaired and maintained lighting and electrical systems, air conditioning equipment and plumbing system components.
  • Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.
  • Maintained, managed and updated databases frequently.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Assessed system operations to identify potential areas requiring maintenance services.
  • Organized and implemented new assignments based on schematic diagrams.
  • Followed instructions regarding duties and assignments for facility and machinery maintenance.
  • Specialized in MRI, CT & XRAY systems, completing inspections and detailed repairs to achieve operational efficiency.
  • Carried out repair work on Imaging equipment, typically returning diagnostic machines to service within a few hours if parts were not required.
  • Observed safety protocols in field to prevent injuries and accidents.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Identified problems during daily work inspections and addressed concerns.
  • Completed assignments on-time and under budget.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Managed and delegated PM RMA & FCO duties to 25 employees.
Education and Training
Expected in 2006 BS | Electronic Engineering Technology DeVry University, Houston, TX GPA:
Expected in 2002 Associates of Arts | Biology & Mathematics Columbia Basin College, Pasco, WA GPA:
Expected in 2000 High School Diploma | Othello High School, Othello, WA GPA:
Additional Information
  • Computer Hardware
  • FCO
  • Management skills
  • Networking
  • Network
  • PACS
  • Spanish
  • Technical support
  • Computer hardware repair
  • On-site support
  • Network installation
  • Diagnostic software
  • Equipment calibration
  • Managing projects
  • Hands-on diagnostics

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School Attended

  • DeVry University
  • Columbia Basin College
  • Othello High School

Job Titles Held:

  • Senior Field Service Engineer
  • Senior Engineer
  • Imaging Service Engineer III
  • Service Engineer II


  • BS
  • Associates of Arts
  • High School Diploma

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