Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Veteran Senior Field Service Engineer with over 14 years of proficiency in MRI, CT and GXR. Adept at coordinating with various teams in order to fix issues in a timely and professional manner. Capable of prioritizing workload and managing multiple tasks simultaneously. Team-oriented, proactive and comfortable operating under pressure & with no support.
Skills
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Experience
03/2019 to Current Senior Field Service Engineer Scientific Research Corporation | Cannon Air Force Base, NM,
- Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
- Identified problems and recorded the solutions for reference purposes.
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Provided on-site services, installed new systems and escalated customer complaints.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Repaired and calibrated systems and equipment post-installation.
- Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts.
- Traveled to designated area on short notice to support contractors, working weekends and overtime as needed.
- Provided responsive multi-channeled technical support, including live chat to reduce overhead costs and increase productivity.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Managed all administrative operations, including purchase orders, quotations, time sheets and expense sheets.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Coordinated work between the team, other departments, subcontractors and customers.
- Diagnosed system failures and determined most cost-efficient solutions.
- Recommended equipment design changes and upgrading, as needed.
05/2017 to 03/2019 Senior Engineer Delta Air Lines, Inc. | Syracuse, NY,
- Wrote technical reports documenting project progress and specifications.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Managed five-member team to resolve system outages and handle case escalations.
- Devised and initiated engineering solutions to variety of project and design issues.
- Created safe working environment by adhering to preventive procedures.
- Implemented changes in working conditions, equipment and tools to improve workflow, efficiency and team member safety.
- Surveyed sites, collected measurements and assessed project conditions.
- Troubleshot and performed tests to confirm product performance.
- Handled vendor relationships, costs and contracts.
05/2016 to 05/2017 Imaging Service Engineer III Compass Group Usa Inc | Pocatello, ID,
- Maintained timely and accurate oral and written technical reports of engineering activities.
- Surveyed sites, collected measurements and assessed project conditions.
- Mentored new engineering and production team members.
- Performed on-site repairs to various pieces of imaging equipment.
- Provided technical support to local team during corrective maintenance.
- Produced Technical manuals in order to document repairs & reduce down time.
- Collaborated with third-party vendors & negotiated pricing & verified repairs.
01/2007 to 04/2016 Service Engineer II Wayfair Llc | Kent, WA,
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Performed routine checks on machines and identified any possible problems.
- Assisted in installing equipment and tested and maintained equipment.
- Reviewed and analyzed system data to identify escalations and problems.
- Inspected, repaired and maintained lighting and electrical systems, air conditioning equipment and plumbing system components.
- Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.
- Maintained, managed and updated databases frequently.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Assessed system operations to identify potential areas requiring maintenance services.
- Organized and implemented new assignments based on schematic diagrams.
- Followed instructions regarding duties and assignments for facility and machinery maintenance.
- Specialized in MRI, CT & XRAY systems, completing inspections and detailed repairs to achieve operational efficiency.
- Carried out repair work on Imaging equipment, typically returning diagnostic machines to service within a few hours if parts were not required.
- Observed safety protocols in field to prevent injuries and accidents.
- Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
- Identified problems during daily work inspections and addressed concerns.
- Completed assignments on-time and under budget.
- Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
- Diagnosed and repaired mechanical issues according to industry standards.
- Managed and delegated PM RMA & FCO duties to 25 employees.
Education and Training
Expected in 2006 BS | Electronic
Engineering Technology DeVry University, Houston, TX
Expected in 2002 Associates of Arts | Biology & Mathematics Columbia Basin College, Pasco, WA
Expected in 2000 High School Diploma | Othello High School, Othello, WA
Additional Information
- Computer Hardware
- FCO
- Management skills
- Networking
- Network
- PACS
- Spanish
- Technical support
- Computer hardware repair
- On-site support
- Network installation
- Diagnostic software
- Equipment calibration
- Managing projects
- Hands-on diagnostics
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School Attended
- DeVry University
- Columbia Basin College
- Othello High School
Job Titles Held:
- Senior Field Service Engineer
- Senior Engineer
- Imaging Service Engineer III
- Service Engineer II
Degrees
- BS
- Associates of Arts
- High School Diploma
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