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senior field service engineer resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
To obtain a position that allows for the growth and inspiration of others while achieving company objectives.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
03/2009 to Current Senior Field Service Engineer Eaton Corporation | Fontana, CA,

• Worked as a Field Service/Tech Support Engineer in the North and South America.

• Provide installation, repair, and maintenance support for Cyberknife Radio Surgical Systems.

• System service consists of Electronic, Robotic, Pneumatic and High Voltage circuits.

• Extensive knowledge of Linear Accelerator, Computer Networks, Unix and Windows Server platforms.

• Self management of schedule and work priorities to ensure that urgent customer requirements are fulfilled.

• Participate in local sales opportunities for service contracts and equipment revenue programs.

• Manage repair parts cycle times, tools and test equipment calibration cycles and customer service logs in compliance with company policy.

• Developed and Delivered new product training programs for Field Service and Training Development.

• Coach, mentor and train Field Service Engineers on both technical and customer service skills.

• Knowledge of Microsoft Office programs as well as Visual Basic Computer programming software.

• Instructor for advanced level training for new product development.

01/2000 to 03/2009 Functional Imaging Zone Support Engineer Aim Nationallease | Chandler, AZ,

· Provide level 2-onsite Customer and Field Engineer support for Nuclear Medicine and PET/CT products utilizing internal escalation process in the Central part of the U.S.

· Worked as an Online Center Engineer utilizing remote service diagnostic tools including Linux, Unix and Windows driven programs. Strong knowledge of Networks, HIS/RIS, PACS and Dicom protocols.

· Drive Material & Purchased Service initiatives for modality to help achieve Material OP for assigned territory.

· Coach and train Field Engineers to insure technical and customer’s skills meet or exceed business needs.

· Lead projects in areas of product serviceability, reliability, and quality trend analysis as well as support new product introduction.

· Exceptional knowledge of electronic and network troubleshooting utilizing schematics and test equipment.

· Work with Modality / Service Engineering, Product Engineering and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.

· Maintained up-to-date knowledge of modality products, service expertise, and tools.

· Identify field process improvements such as pre-PM work, PM cycle time, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field

02/1995 to 01/2000 Service Manager SMV America | City, STATE,

· Own service operational metrics, including but not limited to PM completion rates, inventory management, customer satisfaction scores, and overall cost controls.

· Develop and lead a highly effective service delivery team including development, staffing, training, and field service engineer effectiveness

· Drive financial growth and profitability through active support of new equipment sales, installations, upgrades, contract revenue growth and retention.

· Responsible for financial management and growth by understanding the impacts that key decisions have on the field.

· Handle Regional expenses to achieve annual operating profit target including but not limited to travel, overtime, parts and inventory management.

· Motivate employees and drive a positive cohesive cross-functional work atmosphere.

Responsible for employee development, including coaching, mentoring and finding opportunities for improvement and advancement

Education
Expected in to to Associate Degree | Bio Medical/Electronics , , GPA:
Expected in to to Engineer | , , GPA:
Worked as a Field Service/Tech Support Engineer in the North and South America. Provide installation, repair, and maintenance support for Cyberknife Radio Surgical Systems. System service consists of Electronic, Robotic, Pneumatic and High Voltage circuits. Extensive knowledge of Linear Accelerator, Computer Networks, Unix and Windows Server platforms. Self management of schedule and work priorities to ensure that urgent customer requirements are fulfilled. Participate in local sales opportunities for service contracts and equipment revenue programs. Manage repair parts cycle times, tools and test equipment calibration cycles and customer service logs in compliance with company policy. Developed and Delivered new product training programs for Field Service and Training Development. Coach, mentor and train Field Service Engineers on both technical and customer service skills. Knowledge of Microsoft Office programs as well as Visual Basic
Expected in to to Computer programming software | , , GPA:
Expected in to to Bachelor’s Degree | Network Administration Employment History ——————————————————————————————————— Accuray Inc Field, , GPA:
Expected in to to Bachelor of Science | Network Administration , , GPA:
Expected in 2009 to to Instructor for advanced level training for new product development | , , GPA:
Functional Imaging Zone Support Engineer Provide level 2-onsite Customer and Field Engineer support for Nuclear Medicine and PET/CT products utilizing internal escalation process in the Central part of the U.S. Worked as an Online Center Engineer utilizing remote service diagnostic tools including Linux, Unix and Windows driven programs. Strong knowledge of Networks, HIS/RIS, PACS and Dicom protocols. Drive Material & Purchased Service initiatives for modality to help achieve Material OP for assigned territory. Coach and train Field Engineers to insure technical and customer’s skills meet or exceed business needs. Lead projects in areas of product serviceability, reliability, and quality trend analysis as well as support new product introduction. Exceptional knowledge of electronic and network troubleshooting utilizing schematics and test equipment. Work with Modality / Service Engineering, Product Engineering and field support specialists to drive product quality, serviceability, and resolve formal customer escalations. Maintained up-to-date knowledge of modality products, service expertise, and tools. Identify field process improvements such as pre-PM work, PM cycle time, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field
Expected in 2000 to to GE | SMV America, , GPA:
Healthcare Service Manager Southwest Region Own service operational metrics, including but not limited to PM completion rates, inventory management, customer satisfaction scores, and overall cost controls. Develop and lead a highly effective service delivery team including development, staffing, training, and field service engineer effectiveness Drive financial growth and profitability through active support of new equipment sales, installations, upgrades, contract revenue growth and retention. Responsible for financial management and growth by understanding the impacts that key decisions have on the field. Handle Regional expenses to achieve annual operating profit target including but not limited to travel, overtime, parts and inventory management. Motivate employees and drive a positive cohesive cross-functional work atmosphere. Responsible for employee development, including coaching, mentoring and finding opportunities for improvement and advancement.
Certifications
Six Sigma Green Belt Certified PCI Global Project Management Excelling as a Manager Fundamentals Of Personnel Law For Managers

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Resume Overview

School Attended

  • Accuray Inc Field
  • SMV America

Job Titles Held:

  • Senior Field Service Engineer
  • Functional Imaging Zone Support Engineer
  • Service Manager

Degrees

  • Associate Degree
  • Engineer
  • Computer programming software
  • Bachelor’s Degree
  • Bachelor of Science
  • Instructor for advanced level training for new product development
  • GE

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