Senior Eye Care Director resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Executive with 30 years of progressive positions requiring knowledge and execution of both retail optical and optometric concepts. Excited by new challenges where exceptional leadership and extensive experience in the optical/optometry industry is leveraged to support an organization to excel in the areas of employee and customer satisfaction, and the delivery of top performance results. Background and expertise is a hybrid of both retail optical operations and doctor/eye care operations in a variety of modalities (employed, sublease, host) and scale (national, regional, store). Produces top performing results through sustainable behaviors and ethics.
Skills
Retail Optical & Optometry (30 yrs)
Talent Acquisition/Recruiting (Retail & Doctor)
Cross Functional Teamwork
Strategic Planning & Execution
Performance Management
Start Up and Expansion of Brands
New Store Openings
Coach & Development of Field Mgt & Doctors
Vendor Relationships & Support
Employment, Sublease, and Host Environments
Work History
Senior Eye Care Director, 2016 - Current Yumi World Class Dsd – Houston, ,
Responsible
for eye care operations and doctor relations for the entire company
Opened 80 locations in 2016 and planning to
open approximately 400 more in next 2 years
Coach and develop Regional Managers to
recruit and build relationships with subleasing doctors to ensure high
quality of care and maximize sales
Develop foundational eye
care operational procedures and strategies
Partner with Store Operations and other
departments to develop Doctor On-Boarding Guide for New Store
Openings
Partner with Legal &
Sublease Administration to develop new Sublease Agreement Contracts for Brand
Develop strategies for increasing Doctor
value proposition and stabilizing Doctor retention
Partner with external vendors (Optos,
Topcon, CooperVision, Alcon, B&L, J&J, Revolution EHR, etc..) to
support Brand and Doctor strategies
Partner with Doctor
Recruiting Department to organize and attend Optometry School Events and
Professional
Networking Events
Director of Eye Care Business Development, 2015 - 11/2015 Premera Blue Cross – Mountlake Terrace, ,
Responsible for maximizing performance results
in key areas of the Eye Care Business for LensCrafters for the West Half of
U.S. and Canada
Ensured successful product launches and major
initiatives such as LensCrafters Branded Contact Lenses, AccuExam, and Patient
Retention
Partnered with Zone Vice Presidents, Regional
General Managers, and Eye Care Directors to increase awareness, proficiency,
and results impacting $1 billion in sales
Provided consulting services to ODs to improve
exam growth and patient retention
Responsible for eye care operations and doctor
relations for the U.S.
Coached and developed Regional Managers to build
relationships with subleasing doctors to ensure high quality of care and maximize
sales exceeding $200 million
Delivered top results of all Luxottica Brands for Retention, Exam Growth, Dark Stores, and
Sales Growth
Partnered with Regional Vice Presidents to
interview, select, and promote Regional Managers
Developed 3yr strategy plan to support achieving
sales plan through excellent patient experience, increasing exam count, and
patient retention
Increased TAB enrollment to 100% of all eligible
locations. Potential retail sales increased from $13.8 million to $111.0 million
Introduction of automated OD equipment to
increase doctor productivity, quality of care, and retail sales
Formed and lead Optometric Advisory Council for
Target Optical
Partnered with all Departments (Legal, Human Resources, Marketing, Dr. Recruiting, Training & Development, Communications, Store Operations, etc.) to support Field and Store Management and Doctors
Regional Director of Eye Care, 06/2007 - 11/2008 Luxottica - EyExam Of California – City, ,
Responsible for eye care operations for Sacramento,
Marin, and Central Valley
Supervised Managing ODs, Associate ODs, On Call
ODs, and Office Managers
Managed OD scheduling to maximize business and
operating income
Facilitated MBE Rollout for multiple Regions
Pearle Vision conversion.
Director of Eye Care, 05/2006 - 05/2007 Luxottica - Sears Optical – City, ,
Responsible for eye care and doctor relations for
the Eastern half of the U.S.
Coached and developed Regional Managers to build
relationships with doctors to ensure high quality of care and maximize sales
exceeding $220 million
Successful development and execution of National
OD Summits
Development and evolution of the new full time
sublease contract
Reduction of total open location doctor hours by
396 per week or 32.3%
Significant reduction of past due doctor rent
($280k recovered) within 5 months
Restructured OAC for improved communication and
representation for each RVP Group
Partnered with Sublease Administration to
develop Sublease Administration Training Manual and training sessions for Region Sales Managers
Partnered with Finance Department to determine
most profitable doctor model for specific locations
District Sales Manager, 06/2004 - 05/2006 Victoria's Secret – City, ,
Responsible for entire store operations for
Victoria’s Secret Lingerie and Beauty in the Northern California
Annual sales volume of $50 million
Ranked top 10 District Manager in Company
Participated on committee for Company strategic
growth
Opened new stores and remodels
Greatest LY increase for Total Sales, Beauty
Sales, Conversion, and Phone Capture for Fall 2005 in the Region
Development of the top 2 Store Managers in the
Region
Largest number of Top 160 stores per district in
the Company
Regional Practice Manager, 08/2001 - 06/2004 Luxottica - EyExan Of California – City, ,
Directly supervised Managing ODs
Collaboratively supervised 22 LensCrafters
locations and 9 Sunglass Hut locations in San Francisco, San Jose, and Alaska
Drove sales on both retail and optometric
departments exceeding $52.7 million
Recruited, interviewed, and hired General Managers,
Retail Managers, Managing Optometrists, Associate Optometrists, and Office
Managers
Record breaking increase for profit in 2003.
District Manager, 09/1999 - 07/2001 Luxottica - LensCrafters – City, ,
Supervised 9 LensCrafters locations and 11
Sunglass Hut stores in the Los Angeles and Orange County areas
Collectively responsible for $47.4 million in
sales. Directly responsible for $23.7MM
in sales.
Achieved greatest sales and profit increase in Company for
2000
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