Senior Eye Care Director Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Executive with 30 years of progressive positions requiring knowledge and execution of both retail optical and optometric concepts. Excited by new challenges where exceptional leadership and extensive experience in the optical/optometry industry is leveraged to support an organization to excel in the areas of employee and customer satisfaction, and the delivery of top performance results. Background and expertise is a hybrid of both retail optical operations and doctor/eye care operations in a variety of modalities (employed, sublease, host) and scale (national, regional, store). Produces top performing results through sustainable behaviors and ethics.
  • Retail Optical & Optometry (30 yrs)
  • Talent Acquisition/Recruiting (Retail & Doctor)
  • Cross Functional Teamwork
  • Strategic Planning & Execution
  • Performance Management
  • Start Up and Expansion of Brands
  • New Store Openings
  • Coach & Development of Field Mgt & Doctors
  • Vendor Relationships & Support
  • Employment, Sublease, and Host Environments
Work History
2016 to Current
Senior Eye Care Director Yumi World Class Dsd Houston, ,
  • Responsible for eye care operations and doctor relations for the entire company
  • Opened 80 locations in 2016 and planning to open approximately 400 more in next 2 years
  • Coach and develop Regional Managers to recruit and build relationships with subleasing doctors to ensure high quality of care and maximize sales
  • Develop foundational eye care operational procedures and strategies
  • Partner with Store Operations and other departments to develop Doctor On-Boarding Guide for New Store Openings
  • Partner with Legal & Sublease Administration to develop new Sublease Agreement Contracts for Brand
  • Develop strategies for increasing Doctor value proposition and stabilizing Doctor retention
  • Partner with external vendors (Optos, Topcon, CooperVision, Alcon, B&L, J&J, Revolution EHR, etc..) to support Brand and Doctor strategies
  • Partner with Doctor Recruiting Department to organize and attend Optometry School Events and Professional Networking Events
2015 to 11/2015
Director of Eye Care Business Development Premera Blue Cross Mountlake Terrace, ,
  • Responsible for maximizing performance results in key areas of the Eye Care Business for LensCrafters for the West Half of U.S. and Canada
  • Ensured successful product launches and major initiatives such as LensCrafters Branded Contact Lenses, AccuExam, and Patient Retention
  • Partnered with Zone Vice Presidents, Regional General Managers, and Eye Care Directors to increase awareness, proficiency, and results impacting $1 billion in sales
  • Provided consulting services to ODs to improve exam growth and patient retention

2009 to 11/2014
Senior Eye Care Director At&T Portables Hyattsville, ,
  • Responsible for eye care operations and doctor relations for the U.S.
  • Coached and developed Regional Managers to build relationships with subleasing doctors to ensure high quality of care and maximize sales exceeding $200 million
  • Delivered top results of all Luxottica Brands for Retention, Exam Growth, Dark Stores, and Sales Growth
  • Partnered with Regional Vice Presidents to interview, select, and promote Regional Managers
  • Developed 3yr strategy plan to support achieving sales plan through excellent patient experience, increasing exam count, and patient retention
  • Increased TAB enrollment to 100% of all eligible locations. Potential retail sales increased from $13.8 million to $111.0 million
  • Introduction of automated OD equipment to increase doctor productivity, quality of care, and retail sales
  • Formed and lead Optometric Advisory Council for Target Optical
  • Partnered with all Departments (Legal, Human Resources, Marketing, Dr. Recruiting, Training & Development, Communications, Store Operations, etc.) to support Field and Store Management and Doctors

06/2007 to 11/2008
Regional Director of Eye Care Luxottica - EyExam Of California City, ,
  • Responsible for eye care operations for Sacramento, Marin, and Central Valley
  • Supervised Managing ODs, Associate ODs, On Call ODs, and Office Managers
  • Managed OD scheduling to maximize business and operating income
  • Facilitated MBE Rollout for multiple Regions
  • Pearle Vision conversion.

05/2006 to 05/2007
Director of Eye Care Luxottica - Sears Optical City, ,
  • Responsible for eye care and doctor relations for the Eastern half of the U.S.
  • Coached and developed Regional Managers to build relationships with doctors to ensure high quality of care and maximize sales exceeding $220 million
  • Successful development and execution of National OD Summits
  • Development and evolution of the new full time sublease contract
  • Reduction of total open location doctor hours by 396 per week or 32.3%
  • Significant reduction of past due doctor rent ($280k recovered) within 5 months
  • Restructured OAC for improved communication and representation for each RVP Group
  • Partnered with Sublease Administration to develop Sublease Administration Training Manual and training sessions for Region Sales Managers
  • Partnered with Finance Department to determine most profitable doctor model for specific locations

06/2004 to 05/2006
District Sales Manager Victoria's Secret City, ,
  • Responsible for entire store operations for Victoria’s Secret Lingerie and Beauty in the Northern California
  • Annual sales volume of $50 million
  • Ranked top 10 District Manager in Company
  • Participated on committee for Company strategic growth
  • Opened new stores and remodels
  • Greatest LY increase for Total Sales, Beauty Sales, Conversion, and Phone Capture for Fall 2005 in the Region
  • Development of the top 2 Store Managers in the Region
  • Largest number of Top 160 stores per district in the Company

08/2001 to 06/2004
Regional Practice Manager Luxottica - EyExan Of California City, ,
  • Directly supervised Managing ODs
  • Collaboratively supervised 22 LensCrafters locations and 9 Sunglass Hut locations in San Francisco, San Jose, and Alaska
  • Drove sales on both retail and optometric departments exceeding $52.7 million
  • Recruited, interviewed, and hired General Managers, Retail Managers, Managing Optometrists, Associate Optometrists, and Office Managers
  • Record breaking increase for profit in 2003.

09/1999 to 07/2001
District Manager Luxottica - LensCrafters City, ,
  • Supervised 9 LensCrafters locations and 11 Sunglass Hut stores in the Los Angeles and Orange County areas
  • Collectively responsible for $47.4 million in sales.  Directly responsible for $23.7MM in sales.
  • Achieved greatest sales and profit increase in Company for 2000

Education & Memberships
  • California State University Northridge
  • The Oz Principal
  • Situational Leadership
  • Social Styles
  • Leadership Challenge
  • Creator and Lead Member of Optometric Advisory Council for Target Optical
  • Member on the OneSight Scholarship Committee, Dr. Stanley Pearle Scholarship Fund
  • Member of Corporate Optometry Reports Advisory Panel
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    Resume Overview

    School Attended
      Job Titles Held:
      • Senior Eye Care Director
      • Director of Eye Care Business Development
      • Senior Eye Care Director
      • Regional Director of Eye Care
      • Director of Eye Care
      • District Sales Manager
      • Regional Practice Manager
      • District Manager

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