Senior Event Planning Manager Resume Example

493 guestroom Luxury Resort hotel property within Hyatt Hotels Corporation that has over 70,000 square feet of event space with top line revenues exceeding $80 million

• Provided award winning event planning management to over 25 annual meetings that contained very high profile C-Suite level type attendees and top producers in that company's group events
• Worked with multiple 3rd party vendors to source and provide services to hotel's clients while producing high quality events with true seamless Hyatt experience
• Resolved conflicts and negotiated mutually beneficial contractual agreements between hotel and group clients
• Managed complex operational challenges, improved operations and provided exceptional on-site client support
• Investigated and implemented ways to improve Meeting Planner Surveys by participating in focus group to identify key need areas
• Managed community give back events by organizing group charitable activities for conference attendees

612 guestroom hotel property within Hyatt Hotels Corporation that has over 100,000 square feet of event space with top line revenues exceeding $39 million

• Managed and coached multiple Event Planning Managers, appraised and evaluated individual team member's performance to promote upward mobility in career growth
• Established monthly manager quotas and revenue targets for team achievement and monitored service delivery throughout hotel to ensure highest levels of client satisfaction
• Managed file turnover process from Sales to Conference Services to provide managers calendars of assigned event programs to service and execute
• Ensured Catering Department's forecast revenues were realized and exceeded by preparation of annual forecast, monthly forecast and providing direct financial reports to Hotel's Controller for mid-month and weekly updates of those revenues
• Audited all sales files to ensure accuracy of forecast revenues as well as monitoring proper space management and utilization of hotel resources for those bookings and maximizing revenues
• Oversaw staffing and scheduling of other operational areas such as Meeting Concierge program, Corporate Management Trainees and provided weekly payroll benefit reports for employees to HR

• 1,264 guestroom flagship hotel property within Hyatt Hotels Corporation that has over 180,000 square feet of event space with top line revenues exceeding $90 million
• Developed and implemented successful marketing and sales solicitation activities to secure new business from various market segments as well as maintained existing business accounts
• Exceeded individual rooms revenue annual quota (1.8 Million) by 14 % and achieved outstanding revenue production awards by increasing hotel's market share in different Corporate, Association and Government Markets
• Avid user of all personal skills and needs analysis to identify specific customer hot buttons and their reasons for buying as well as tailoring services to clients
• Developed effective sales training program for new hires to understand lead management and space management to increase hotel sales
• Cultivated strong relationships with key National Account Managers to attain high number of repeat business opportunities and referrals