Senior Event Planning Manager Resume Example
Seasoned Event Planning and Account Management specialist with a 24+ year record of success in providing award winning leadership in service and conference planning. Adept at driving growth of company revenues and improving overall team's performance. Exceptional mentor and coach for new hires. Active in building new business opportunities while securing customer loyalty with repeat business and referrals. Created strong relationships with customers, meeting planners and business vendor partners. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
1,264 guestroom flagship hotel property within Hyatt Hotels Corporation that has over 180,000 square feet of event space with top line revenues exceeding $90 million
- Responsible for all facets of meeting and event planning for large complex events including contract enforcement, room block management, VIP arrangements, food/beverage planning, on-site coordination, bill review, reconciliation, post conference evaluation
- Contributed effective ideas for my client's strategic planning and budget analysis process to ensure the best utilization of their resources while creating memorable experiences for their guest and not compromising the profitability of the hotel
- Responsible for disseminating all key service information and detailed group logistics reports to multiple departments and provided direct communication to over 800 employees to ensure conference success
- Adept at researching group history to better project the revenue achievements of the conferences to prepare the hotel for advance needs and better alignment of goods and services to the client
- Run weekly group review meetings with internal departments to recap and provide high level overview of upcoming complex meetings and their impact to hotel outlets and operations
493 guestroom Luxury Resort hotel property within Hyatt Hotels Corporation that has over 70,000 square feet of event space with top line revenues exceeding $80 million
- Provided award winning event planning management to over 25 annual meetings that contained very high profile C-Suite level type attendees and top producers in that company's group events
- Worked with multiple 3rd party vendors to source and provide services to hotel's clients while producing high quality events with true seamless Hyatt experience
- Resolved conflicts and negotiated mutually beneficial contractual agreements between hotel and group clients
- Managed complex operational challenges, improved operations and provided exceptional on-site client support
- Investigated and implemented ways to improve Meeting Planner Surveys by participating in focus group to identify key need areas
- Managed community give back events by organizing group charitable activities for conference attendees
612 guestroom hotel property within Hyatt Hotels Corporation that has over 100,000 square feet of event space with top line revenues exceeding $39 million
- Managed and coached multiple Event Planning Managers, appraised and evaluated individual team member's performance to promote upward mobility in career growth
- Established monthly manager quotas and revenue targets for team achievement and monitored service delivery throughout hotel to ensure highest levels of client satisfaction
- Managed file turnover process from Sales to Conference Services to provide managers calendars of assigned event programs to service and execute
- Ensured Catering Department's forecast revenues were realized and exceeded by preparation of annual forecast, monthly forecast and providing direct financial reports to Hotel's Controller for mid-month and weekly updates of those revenues
- Audited all sales files to ensure accuracy of forecast revenues as well as monitoring proper space management and utilization of hotel resources for those bookings and maximizing revenues
- Oversaw staffing and scheduling of other operational areas such as Meeting Concierge program, Corporate Management Trainees and provided weekly payroll benefit reports for employees to HR
- 1,264 guestroom flagship hotel property within Hyatt Hotels Corporation that has over 180,000 square feet of event space with top line revenues exceeding $90 million
- Developed and implemented successful marketing and sales solicitation activities to secure new business from various market segments as well as maintained existing business accounts
- Exceeded individual rooms revenue annual quota (1.8 Million) by 14 % and achieved outstanding revenue production awards by increasing hotel's market share in different Corporate, Association and Government Markets
- Avid user of all personal skills and needs analysis to identify specific customer hot buttons and their reasons for buying as well as tailoring services to clients
- Developed effective sales training program for new hires to understand lead management and space management to increase hotel sales
- Cultivated strong relationships with key National Account Managers to attain high number of repeat business opportunities and referrals
- Microsoft Word, Excel, PowerPoint, Outlook, Event Management System, Envision Marketing Sales Productivity Database, Property Inventory Management System
- Account Management
- Department Management
- Leadership Team building
- Revenue Forecasting
- Contract Enforcement Negotiations
- Solution Selling Strategies
- Key Relationship Management
- Strategic event planning
- Customer Need Analysis
- Revenue Space Management
- Coaching and Development
- Data collection and Budget analysis
- Problem Resolution
- Four times selected for High Achiever Leadership Award Conference
- Achieved LES (Learning Environment Specialist) certification through Professional Convention Management Association to produce optimal learning environments based on program content.
- Designed Meeting Planner Report Card to provide direct feedback on key elements for success during meetings and match customer's top expectations from the hotel.
- Earned individual highest ranking on Medallia Meeting Planner Surveys by achieving 4.94 out of 5.
- Earned awards for Hyatt's Leadership in Customer Service.
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Resume Overview
School Attended
- Virginia Tech
Job Titles Held:
- Senior Event Planning Manager
- Associate Director Conference Services
- Sales Manager
Degrees
- Bachelor of Science : Hospitality And Tourism Management
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