Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Servant leader who excels in establishing excellent meaningful working relationships with stakeholders and team members. Expert in 21st Century Policing. Community policing oriented. Open-minded professional who strongly believes diversity and inclusivity are foundations of building trust. Effective communicator able to deliver tough messages and gain buy-in. Ethical leader who leads by example by placing actions behind words.


Leadership Statement:

My rank makes me a supervisor; my people will determine if I am a leader. I want to inspire them to never settle for less and to always look for opportunities to grow. For when they grow, I grow; and when we grow, our Department grows. When times are good or if faced with adversity, I will encourage others to deliver world class service while staying true to our core values.


We are the makers of our own destiny; and as a team, we are the makers our Department's destiny. I will motivate our people, sworn and non-sworn, to translate our vision into reality.

Expected in 05/2020
MBA: Business Administration And Management
Texas Wesleyan University - Fort Worth, TX
  • Coursework in Accounting, Finance, Management
  • Member of Beta Gamma Sigma
  • Graduated with 4.0 GPA
  • Completed course work in accelerated 12 month degree plan
Expected in 2018
Leadership Development Series - Supervisory Level:
UNT Dallas - Caruth Police Institute - Dallas, TX,
  • Professional development completed in Leadership
  • Elected team lead
  • Lead group project to facilitate active shooter education
  • Presented to over 200+ City of Dallas residents and visitors
Expected in 2017
Bachelor of Science: Business Management
Western Governors University - Salt Lake City, UT,
  • Coursework in Business, Management and Finance
  • Accelerated degree plan
Expected in 2017
Intro To Leadership Development Series:
UNT Dallas- Caruth Police Institute - Dallas, Texas
  • Selected to attend inaugural series for first line supervisors (Senior Corporal)
  • Focused on leadership styles, challenges
  • High-level, seminar-style and holistic approach to examining principles of informal leadership
  • Conflict resolution
  • During series, lead a team of individuals and presented policy proposal to executive staff
  • As a result of presentation, new policy implemented for entire organization (3,000+ impacted)
Work History
08/2019 to Current
Senior Director - Public Safety Worcester Polytechnic Institute Worcester, MA,
  • Member of executive leadership team
  • Oversee department consisting of 100 employees, including 50+ level III licensed security officers; 7 levels (ranks) of employees
  • Manage multimillion-dollar budget to ensure execution of business initiatives, drive performance, and maintain fiscal responsibility
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results
  • Implemented performance tracking software, risk management policies and procedures
  • Restructured entire management team that resulted in employee morale and performance improvement
  • Restructured shifts and schedules to meet needs of Downtown Dallas stakeholders
  • Increased performance by 300% in single metric and significant increases in other areas
  • Established working relationships with local government agencies including Dallas Police Department, DART PD, DISD PD, City Managers Office, and elected officials
01/2014 to Current
Public Safety Consultant University Crossing PID City, STATE,
  • Recruited to create and implement public safety board and strategy for organization
  • Manage officers who provide patrol service to UCPID area
  • Reduced crime in area by 10%
  • Serve as a representative neighborhood meetings and workshops
  • Establish and maintain continuous contacts with stakeholders to address concerns
  • Develop process to track payroll hours and submissions for payment
  • Quarterly meetings with committees and executive committee to provide updates on public safety statistics and initiatives
  • Track and schedule hours for several officers
  • Develop annual strategies: develop, present, gain approval, implement, monitor
07/2009 to Current
Police Sergeant Dallas Police Department City, STATE,

Internal Affairs Division - Sergeant (07/2018 - Present)

  • Reserve Sergeant
  • Supervisor of detectives assigned to IAD
  • Acting Unit Commander during Commander's absence
  • Conduct investigations of alleged misconduct by officers (high profile cases)
  • Write detailed investigations which included evidence, rule violations, and findings
  • Presentation of cases to executive command staff and IAD command staff
  • Develop career planning/development strategy for detectives in the unit
  • Respond to critical incidents as requested
  • Develop and implement new unit/department policies

Public Integrity Unit - Detective (09/2017 - 07/2018)

  • Conducted criminal investigations of alleged misconduct by officers
  • Wrote detailed investigations which included evidence, Texas Penal Code offenses, and findings
  • Wrote arrest and search warrants
  • Presented cases to executive command staff, Public Integrity Unit command staff and District Attorney's Office
  • Developed and implemented new unit/department policies
  • Performed surveillance and undercover/covert operations

Internal Affairs Division - Detective (08/2015 - 09/2017)

  • Earned rank of Senior Corporal - first line supervisor
  • Conducted investigations of alleged misconduct by officers
  • Authored detailed investigations which included evidence, rule violations, and findings
  • Presented cases to executive command staff and IAD command staff
  • Mentor and trainer for detectives new to the unit
  • Developed and implemented new unit/department policies
  • Conducted over 30 television/radio interviews regarding tragedy of 7/7/2016

Neighborhood Officer - Police Officer (03/2010 - 08/2015)

Basic Academy - Recruit (07/2009 - 03/2010)

10/2004 to 06/2009
401k FIIS Team Manager Fidelity Investments City, STATE,
  • Obtained Series 6, 63 and 26
  • Partnered successfully with various departments to develop asset retention strategies
  • Strengthened company's business by leading implementation of KNOW (Knowledge Networking Opportunities Workshop) employee development program
  • Trained, coached and mentor staff to ensure monthly, quarterly, annual goals were met
  • Developed and rolled out new policies
  • Hired and trained staff
  • Set team goals and ensured each metric was either met or exceed by month end
  • Team ranked #1 in all metrics including asset retention, quality assurance and customer satisfaction scores
  • Facilitated Securities Licensing Prep Classes and held over an 80% pass rate for students
  • Communication Skills
  • Community policing expertise
  • Crime trend analysis
  • Crime prevention expertise
  • Executive presentation and development
  • Calm in emergency situations
  • Project management
  • Change Management Theory
  • Exceptional knowledge of Microsoft Office
  • Intuitive people management skills
  • Talented public speaker
  • Problem resolution
  • Critical thinking
  • Strategic marketing
  • Master Peace Officer
  • TCOLE Certified (Active)
  • Dallas Police Department - Developed new policy, presented to the Executive Command Staff, gained approval, over 3,000+ officers impacted
  • Promotion from rank of Police Officer to Senior Corporal (top 5%)
  • Promotion from rank of Senior Corporal to Sergeant (top 5%)
  • Uptown Dallas, Inc - Restructured entire public safety program, yielded significant cost savings, implemented risk management controls
  • University Crossing PID - Recruited to develop and maintain public safety program, resulted in significant stakeholder buy-in for renewal contracts

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Resume Overview

School Attended

  • Texas Wesleyan University
  • UNT Dallas - Caruth Police Institute
  • Western Governors University
  • UNT Dallas- Caruth Police Institute

Job Titles Held:

  • Senior Director - Public Safety
  • Public Safety Consultant
  • Police Sergeant
  • 401k FIIS Team Manager


  • MBA
  • Leadership Development Series - Supervisory Level
  • Bachelor of Science
  • Intro To Leadership Development Series

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