Senior Director of Professional Services Resume Example

• Consulted with a Fortune 500 networking and mobile device client to deliver higher Return on Investment (ROI) for their global Strategic Meetings Management Program.
• Reconfigured systems and processes to enhance operational productivity; created actionable reporting and analytics to measure global program progress and achievements.
• Recommended and implemented initiatives to enhance program compliance including: Modifications to corporate policies, creation of compliance monitoring systems, development of communications campaigns targeted towards internal clients and stake holders to educate and steer desired behavior.

• Strategic Initiatives and Planning Focused on growth planning: Staff forecasting and productivity analyses, resource allocation, operating budget revisions and implemented process and technological improvements to support growth Restructured the company's procurement operations: Established departmental goals including revenue and cost savings targets Recruited, trained and managed staff - direct supervision of 10 staff Implemented best-in-class standard operating procedures (SOP's) to ensure Sarbanes-Oxley compliance.

• Created Pre-Sales Department responsible for technical and consultative support - direct supervision of 3 staff Assisted sales directors in qualification and closure of new accounts; support included product demo's, customized Return on Investment (ROI) analyses, new product and release sales force training, and technology solutions consulting Developed pre-sales engagement procedures, standard ROI calculation and assessment tool, managed workload distribution, and recommended SMM sales strategy Director of Consulting Services, OnVantage, Inc.
• Developed a departmental business plan to deliver SMM technology consulting services to key clients Recruited, trained and managed staff of 3, developed SOP's and created tools to optimize staff efficiency Responsible for client satisfaction and retention; deployed strategies to ensure system penetration and consulted with product development team for introduction of new products, features and services.

• Managed the Meeting Supplier Network and Corporate Hotel Program; negotiated rates and standard contract terms, monitored and audited supplier compliance, wrote a corporate Meetings Policy, and implemented an enterprise meeting technology solution across five major divisions.
• Fostered strong cross-divisional relationships with key stakeholders to standardize meeting procedures, benchmark and deploy best practices, to accomplish corporate-wide meeting cost savings and risk mitigation objectives.
• Provided leadership and project management for a Meetings & Events strategic sourcing initiative.
• Highlights: Awarded Abbott Laboratories' most prestigious President's Award for successful project management of the Global Hotel Program: Components included global program expansion, automation of the Request for Proposal (e-RFP) process, analysis of travel and expense data, strategic (preferred) partnership and rate negotiations, implementation of an online hotel directory, and vendor relations.
• RESULT: $4 million firs.

Travel management and meeting planning at leading Travel/Meetings Management companies including Nippon Express Travel, S & H Citadel and Gavel International.

• Client account and program management
• Meeting planning and execution of domestic US and international conventions, pharmaceutical meetings and incentive programs for Fortune 500 clients.
• Designed SOP's for meeting and event production; work flow design and supporting documentation.
• Conducted feasibility studies, managed site selection process, developed budget,s created implementation plans and provided return on investment analysis.

• Meeting planning and execution of domestic US and international conventions, pharmaceutical meetings and incentive programs for Fortune 500 clients.
• Designed SOP's for meeting and event production; created flow charts, matrices, and supporting documentation for meeting management company clients.
• Conducted feasibility study for large-scale cultural event, managed site selection process, developed budget, created implementation plan and provided financial return on investment analysis to client.