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Senior Director of Professional Services Resume Example

Resume Score: 60%

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SENIOR DIRECTOR OF PROFESSIONAL SERVICES
Summary

Innovative Project Manager well-versed in all aspects of project management from inception to completion. Excels in recruitment and talent development, as well as process re-engineering and improvement. Successful in building strong relationships with clients, offering best practice consulting and guidance. Manages large, global, and complex projects while maintaining high team morale and energy.

Highlights
  • Requirements assessment
  • Project design and organization
  • Communications, change management and roll-out strategy execution
  • Client relationship management
  • Mentor and talent development
  • Process refinement
  • Technology optimization
Accomplishments

Abbott's President's Award 2005

Industry Subject Matter Expert, Writer, Public Speaker - Meeting Management Technology and Business Process Optimization, Regulatory Compliance Strategies, Strategic Sourcing Initiatives, Project Management

Experience
CVENT, INC.March 2008 to CurrentSenior Director of Professional Services
MCLEAN/Virtual, NY
  • Developed and implemented a financial approval process to satisfy Sarbanes Oxley guidelines and expedite the work flow.
  • Designed an automated solution to replace manual, time-consuming procedures.
  • RESULT: Reduced approval processing time from 21 to 4 days within a few months of deployment.
  • This process was designated best-in-class and replicated throughout the client's organization.
  • Best Practice Consulting: Reorganized client's procurement operations by establishing department objectives based on industry best practices.
  • Evaluated and aligned existing staff to their skill sets, recruited and trained additional staff to support new objectives, and improved efficiency by implementing streamlined, technology-based processes.
  • RESULT: Transformed department from a cost center to a revenue-generating profit center in less than a year.
  • Oversee all aspects of independent SMMP consulting practice with a concentration on automation of SMMP best practices and ongoing research and advancement of cutting-edge.
AMERICAN EXPRESS ADVISORY SVCS VIRTUALDecember 2007 to March 2008Project Manager/Consultant
New York City, NY
  • Consulted with a Fortune 500 networking and mobile device client to deliver higher Return on Investment (ROI) for their global Strategic Meetings Management Program.
  • Reconfigured systems and processes to enhance operational productivity; created actionable reporting and analytics to measure global program progress and achievements.
  • Recommended and implemented initiatives to enhance program compliance including: Modifications to corporate policies, creation of compliance monitoring systems, development of communications campaigns targeted towards internal clients and stake holders to educate and steer desired behavior.
MEETINGS & INCENTIVESNovember 2006 to May 2007Consultant
RACINE/Virtual, NY
  • Strategic Initiatives and Planning Focused on growth planning: Staff forecasting and productivity analyses, resource allocation, operating budget revisions and implemented process and technological improvements to support growth Restructured the company's procurement operations: Established departmental goals including revenue and cost savings targets Recruited, trained and managed staff - direct supervision of 10 staff Implemented best-in-class standard operating procedures (SOP's) to ensure Sarbanes-Oxley compliance.
STARCITE/ONVANTAGE, INC. StarCite, IncDecember 2004 to December 2005Director of Solutions Consulting
SANTA CLARA/Virtual, NY
  • Created Pre-Sales Department responsible for technical and consultative support - direct supervision of 3 staff Assisted sales directors in qualification and closure of new accounts; support included product demo's, customized Return on Investment (ROI) analyses, new product and release sales force training, and technology solutions consulting Developed pre-sales engagement procedures, standard ROI calculation and assessment tool, managed workload distribution, and recommended SMM sales strategy Director of Consulting Services, OnVantage, Inc.
  • Developed a departmental business plan to deliver SMM technology consulting services to key clients Recruited, trained and managed staff of 3, developed SOP's and created tools to optimize staff efficiency Responsible for client satisfaction and retention; deployed strategies to ensure system penetration and consulted with product development team for introduction of new products, features and services.
ABBOTT LABORATORIESDecember 2000 to December 2005Travel & Meetings Analyst
ABBOTT PARK, NY
  • Managed the Meeting Supplier Network and Corporate Hotel Program; negotiated rates and standard contract terms, monitored and audited supplier compliance, wrote a corporate Meetings Policy, and implemented an enterprise meeting technology solution across five major divisions.
  • Fostered strong cross-divisional relationships with key stakeholders to standardize meeting procedures, benchmark and deploy best practices, to accomplish corporate-wide meeting cost savings and risk mitigation objectives.
  • Provided leadership and project management for a Meetings & Events strategic sourcing initiative.
  • Highlights: Awarded Abbott Laboratories' most prestigious President's Award for successful project management of the Global Hotel Program: Components included global program expansion, automation of the Request for Proposal (e-RFP) process, analysis of travel and expense data, strategic (preferred) partnership and rate negotiations, implementation of an online hotel directory, and vendor relations.
  • RESULT: $4 million firs.
VARIOUSDecember 1986 to December 2000Travel & Meetings Management/Planner
CHICAGO, NY

Travel management and meeting planning at leading Travel/Meetings Management companies including Nippon Express Travel, S & H Citadel and Gavel International.

  • Client account and program management
  • Meeting planning and execution of domestic US and international conventions, pharmaceutical meetings and incentive programs for Fortune 500 clients.
  • Designed SOP's for meeting and event production; work flow design and supporting documentation.
  • Conducted feasibility studies, managed site selection process, developed budget,s created implementation plans and provided return on investment analysis.
Meeting & Event Consultant
  • Meeting planning and execution of domestic US and international conventions, pharmaceutical meetings and incentive programs for Fortune 500 clients.
  • Designed SOP's for meeting and event production; created flow charts, matrices, and supporting documentation for meeting management company clients.
  • Conducted feasibility study for large-scale cultural event, managed site selection process, developed budget, created implementation plan and provided financial return on investment analysis to client.
Technologies

Microsoft Office (Word, Excel, Powerpoint, Outlook), Visio, Cvent, StarCite, WebEX, SalesForce.com, Concur Expense Management, ADP, Taleo

Education
College of DuPageA.A.S. Degree: Travel/TourismGlen Ellyn, IL
Global Business Travel AssociationSelect One: 2012 Masters ProgramWashington, DC
Professional Affiliations

Global Business Travel Association

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • CVENT, INC.
  • AMERICAN EXPRESS ADVISORY SVCS VIRTUAL
  • MEETINGS & INCENTIVES
  • STARCITE/ONVANTAGE, INC. StarCite, Inc
  • ABBOTT LABORATORIES
  • VARIOUS

School Attended

  • College of DuPage
  • Global Business Travel Association

Job Titles Held:

  • Senior Director of Professional Services
  • Project Manager/Consultant
  • Consultant
  • Director of Solutions Consulting
  • Travel & Meetings Analyst
  • Travel & Meetings Management/Planner
  • Meeting & Event Consultant

Degrees

  • A.A.S. Degree : Travel/Tourism
    Select One : 2012 Masters Program

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