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senior director of inpatient services resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. A self directed Professional Leader in the implementation of regulatory, quality improvement outcomes. Proven ability to motivate, support and develop an effective team. Major strengths include, clinical expertise, active communication, strong team player, process improvement, detailed oriented and positive change agent.

Skills
  • Key performance indicators
  • Data analytics-budgets for all nursing units
  • Stakeholder relations
  • Manager development
  • Policy implementation
  • Patient Experience-increasing satisfaction
  • Implementation of process improvement
  • Strategic planning with stakeholders
  • Multiple Nursing committees to increase engagement of all nursing staff
  • Issues resolution
  • Contract negotiation
  • Budget control
  • Recruiting and hiring
  • Capital improvement planning
  • Issue and conflict resolution
  • Successful Implementation of Cerner and EPIC EHR systems
  • Ensure and promote staff education and onboarding of new staff to help with retention of staff
  • Compliance of all regulatory agencies
  • Promote shared governance on all units and practice councils
Education and Training
Western Governors University Salt Lake City, UT Expected in 09/2017 Master of Science : Nursing Administration - GPA :
Rhode Island College Providence, RI Expected in 05/2005 Bachelor of Science : Nursing - GPA :
University of Massachusetts - Dartmouth North Dartmouth, MA Expected in MBA : Business Administration - GPA :
Experience
Ockham - Senior Director of Inpatient Services
Washington, DC, 08/2018 - Current
  • Established strategic plans and operational objectives to strengthen policies and promote growth. Worked to increase patient satisfaction, decrease hospital acquired infections through collaboration with all stakeholders.
  • Managed 265 direct reports
  • Maintained high standards in hiring staff; prioritizing flexibility, resourcefulness and drive.
  • Engaged in interdepartmental coordination to improve business transactions through data analysis and implementation of lean strategies.
  • Devised and implemented business plans for operational strategies, development and maintenance.
  • Drove client satisfaction and improved support services to increase retention.
  • Delivered hands-on assistance to committees and teams within department in policy-making decisions.
  • Established and oversaw yearly budgets
  • Formulated and deployed business transformation strategies to increase performance, profitability and business growth.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Networking and collaborating with area hospitals on best practice and supply chain issues
  • Collaborate with other Directors and stakeholders for better patient outcomes
Dignity Health - Nurse Manager
Rocklin, CA, 04/2014 - 08/2018
  • Managed performance of 100 person nursing staff, reviewing task completion, prioritization and report quality.
  • Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
  • Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
  • Implemented a new EHR system and opened a new medical surgical telemetry unit with all new grads.
  • Evaluated patient needs and preferences to build and update tailored treatment plans.
  • Supervised nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Monitored staff performance and provided coaching and formal counseling to staff.
  • Improved patient outcomes through peer groups and facilitating continuing education.
  • Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies, and mass casualty incidences.
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development.
  • Provided strong leadership and guidance to nurses.
  • Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.
  • Collaborated with department managers to correct problems and improve services.
  • Supervised daily nursing activities and general operations while delivering exceptional care and building solid nursing teams.
  • Assessed performance of nursing staff and built educational initiatives to enhance competency of teams and individual professionals at clinical and operational levels.
  • Handled probationary and annual performance evaluations for nursing staff.
  • Organized department in accordance with administrative guidelines to provide specified nursing services to meet legal, organizational and medical staff guidelines.
Southcoast Hospital Group - Interim Manager of Cardiac Telemetry Unit
City, STATE, 10/2014 - 01/2015

During renovation of unit worked to cover Telemetry unit due to manager becoming ill. Took over 40 bed cardiac unit with catheterizations, ablations, Pacemakers, and cardiac drips.

  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost morale.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Managed shifts in absence of floor manager to deliver excellent customer service while promoting patient experience.
Southcoast Hospitals Group - Interim Nurse Manager
City, STATE, 04/2014 - 07/2014

Worked in Emergency in an interim capacity to support ED while floor was being renovated.

  • Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
  • Monitored staff performance and provided coaching and formal counseling to staff.
  • Performed personnel interviewing, hiring, disciplinary actions and dismissals.
  • Maintained awareness of advances in modern medicine and operated computerized diagnostic equipment, data processing technology, sanitation protocol and life support machinery.
  • Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies, and mass casualty incidences.
Activities and Honors

Southcoast Hospital Group President Award Winner 2016

Southcoast Hospital Group- Eagle Leadership Award 2017

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Resume Overview

School Attended

  • Western Governors University
  • Rhode Island College
  • University of Massachusetts - Dartmouth

Job Titles Held:

  • Senior Director of Inpatient Services
  • Nurse Manager
  • Interim Manager of Cardiac Telemetry Unit
  • Interim Nurse Manager

Degrees

  • Master of Science
  • Bachelor of Science
  • MBA

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