senior director of care excellence resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
Award-winning author and project manager with valuable experience leveraging outstanding organizational, communication and managerial skills to ensure seamless business operations. Expertise in developing and implementing systems that enhance productivity and reduce employee turnover. Excel in managing multiple projects concurrently with strong detail, problem solving and follow-through capabilities. Demonstrated ability to manage, train and motivate cohesive teams that accomplish goals. Highly adaptable and resilient, thriving in challenging environments.
Skill Highlights
  • Leadership & Management
  • Workforce Optimization 
  • Staff Development  
  • Writing & Publishing 
  • Employee Retention 
  • Program Development
Core Accomplishments
  • Authored “Enhancing Staff Retention in Person-Centered Care Environments for Older Adults: How to Create and Implement a Comprehensive Orientation Program”
  • Received the 2016 National Health Information Merit Award and American Journal of Nursing  Book of the Year award for above published book
  • Author of educational and instructional clinical reference tools
  • National speaker at clinical conferences and seminars
Professional Experience
02/2016 to Current Senior Director of Care Excellence Diversicare | Montgomery, AL,
  • Accountable for adherence to Federal, State and Local regulations for 31 long term care communities in 18 states.
  • Served as liaison between management, clinical staff and communities.
  • Launched effective change management programs to increase productivity and reduce excessive costs and spending.
  • Designed and executed Clinical Care Systems that resulted in improved resident outcomes and decreased return to hospital rate by 47%.
  • Strengthened presence in Long Term Care market by leading cross-functional initiative to improve 5 star ratings by 45 %.
  •  Spearheaded research to identify care trends and implement programs that reduced state survey tags by 37%.
01/2013 to 05/2016 Director of Clinical Education Countryside Health Center | Buchanan, GA,
  • Developed customized Associate Orientation program for 11 locations that increased employee retention by 55%.
  • Implemented standards and performance expectations resulting in a reduction in state deficiency tags by 78%.
  • Evaluated staff performance to identify potential barriers to success and provided necessary education.
  • Expertly planned education to meet the collegiate ACPE Accreditation requirements for Clinical Pastoral Education
  • Partnered with Center for Disease Control (CDC) to reduce Healthcare Acquired Infections (HAI) by 47%. 
05/2012 to Current Director of Nursing Dismas Charities | Los Ranchos De Albuquerque, NM,
  • Devised marketing strategy for facility services, enhancing profitability and census retention.
  • Regularly liaised with physicians, hospice agencies, hospitals, dialysis and psychiatric facilities.
  • Increased efficiency of nursing documentation from 30% to 98% compliance.
  • Evaluated resident care procedural changes for effectiveness. ​
03/2011 to 05/2012 Assistant Director Benchmark Senior Living | North Providence, RI,
  • Coordinated risk management and acted as resident liaison between Assisted Living and Health Center.
  • Developed Clinical Policy & Procedure Manual.
  • Served as Electronic Health Records (EHR) educator and super-user while educating staff in preparation for survey readiness.
  • Assisted with wound care, managing <3% facility acquired wounds.
11/2010 to 03/2011 Assistant Director of Nursing Trinity Health Corporation | South Bend, IN,
  • Directed the implementation of improved work methods and procedures to maximize workforce and eliminate use of agency staff.
  • Actively maintained knowledge of current Federal,state and local regulations.
  • Created annual goals, objectives and budget recommendations resulting in annual cost reductions of 25%.
  • Generated weekly reports on monthly Medicare A data for Utilization Review to increase reimbursement rates.
  • Provide thorough supervision for day-to-day operations in accordance with community's policies and procedures.
01/2009 to 11/2010 Hospice Case Manager Jefferson Regional Medical Center | City, STATE,
  • Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
  • Played a key role in the Interdisciplinary Team and monitored patient's progress in response to treatment.
  • Managed pain and coordinated various therapies.
  • Supported patients and families with teaching tools and bereavement services.
Expected in to to MSN | Nursing Leadership & Management Western Governors University, Salt Lake City, UT GPA:
Nursing Leadership & Management
Expected in to to Bachelor of Science | Nursing Central Methodist University, Fayette, MO GPA:
Professional Affiliations
Association for Nursing Professional Development *American Association of Long Term Care Nurses *National and Missouri Leading Age *Western Governors University Alumni Ambassador's Club *Nurses Improving Care for Health System Elders (NICHE) *American Medical Directors Association (AMDA) *Association for Professionals in Infection Control & Epidemiology (APIC)
  • Microsoft Office Suite
  • Cerner Patient Accounts
  • Matrix Care
  • Optiflex
  • Medi-Tech
  • Pyxis
  • Health MedX

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Resume Overview

School Attended

  • Western Governors University
  • Central Methodist University

Job Titles Held:

  • Senior Director of Care Excellence
  • Director of Clinical Education
  • Director of Nursing
  • Assistant Director
  • Assistant Director of Nursing
  • Hospice Case Manager


  • MSN
  • Bachelor of Science

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