Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile
Award-winning author and project manager with valuable experience leveraging outstanding organizational, communication and managerial skills to ensure seamless business operations. Expertise in developing and implementing systems that enhance productivity and reduce employee turnover. Excel in managing multiple projects concurrently with strong detail, problem solving and follow-through capabilities. Demonstrated ability to manage, train and motivate cohesive teams that accomplish goals. Highly adaptable and resilient, thriving in challenging environments.
Skill Highlights
  • Leadership & Management
  • Workforce Optimization 
  • Staff Development  
  • Writing & Publishing 
  • Employee Retention 
  • Program Development
Core Accomplishments
  • Authored “Enhancing Staff Retention in Person-Centered Care Environments for Older Adults: How to Create and Implement a Comprehensive Orientation Program”
  • Received the 2016 National Health Information Merit Award and American Journal of Nursing  Book of the Year award for above published book
  • Author of educational and instructional clinical reference tools
  • National speaker at clinical conferences and seminars
Professional Experience
Senior Director of Care Excellence, 02/2016 to Current
DiversicareMontgomery, AL,
  • Accountable for adherence to Federal, State and Local regulations for 31 long term care communities in 18 states.
  • Served as liaison between management, clinical staff and communities.
  • Launched effective change management programs to increase productivity and reduce excessive costs and spending.
  • Designed and executed Clinical Care Systems that resulted in improved resident outcomes and decreased return to hospital rate by 47%.
  • Strengthened presence in Long Term Care market by leading cross-functional initiative to improve 5 star ratings by 45 %.
  •  Spearheaded research to identify care trends and implement programs that reduced state survey tags by 37%.
Director of Clinical Education, 01/2013 to 05/2016
Countryside Health CenterBuchanan, GA,
  • Developed customized Associate Orientation program for 11 locations that increased employee retention by 55%.
  • Implemented standards and performance expectations resulting in a reduction in state deficiency tags by 78%.
  • Evaluated staff performance to identify potential barriers to success and provided necessary education.
  • Expertly planned education to meet the collegiate ACPE Accreditation requirements for Clinical Pastoral Education
  • Partnered with Center for Disease Control (CDC) to reduce Healthcare Acquired Infections (HAI) by 47%. 
Director of Nursing, 05/2012 to Current
Dismas CharitiesLos Ranchos De Albuquerque, NM,
  • Devised marketing strategy for facility services, enhancing profitability and census retention.
  • Regularly liaised with physicians, hospice agencies, hospitals, dialysis and psychiatric facilities.
  • Increased efficiency of nursing documentation from 30% to 98% compliance.
  • Evaluated resident care procedural changes for effectiveness. ​
Assistant Director, 03/2011 to 05/2012
Benchmark Senior LivingNorth Providence, RI,
  • Coordinated risk management and acted as resident liaison between Assisted Living and Health Center.
  • Developed Clinical Policy & Procedure Manual.
  • Served as Electronic Health Records (EHR) educator and super-user while educating staff in preparation for survey readiness.
  • Assisted with wound care, managing <3% facility acquired wounds.
Assistant Director of Nursing, 11/2010 to 03/2011
Trinity Health CorporationSouth Bend, IN,
  • Directed the implementation of improved work methods and procedures to maximize workforce and eliminate use of agency staff.
  • Actively maintained knowledge of current Federal,state and local regulations.
  • Created annual goals, objectives and budget recommendations resulting in annual cost reductions of 25%.
  • Generated weekly reports on monthly Medicare A data for Utilization Review to increase reimbursement rates.
  • Provide thorough supervision for day-to-day operations in accordance with community's policies and procedures.
Hospice Case Manager, 01/2009 to 11/2010
Jefferson Regional Medical CenterCity, STATE,
  • Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
  • Played a key role in the Interdisciplinary Team and monitored patient's progress in response to treatment.
  • Managed pain and coordinated various therapies.
  • Supported patients and families with teaching tools and bereavement services.
MSN: Nursing Leadership & Management, Expected in
Western Governors University - Salt Lake City, UT
Nursing Leadership & Management
Bachelor of Science: Nursing, Expected in
Central Methodist University - Fayette, MO
Professional Affiliations
Association for Nursing Professional Development *American Association of Long Term Care Nurses *National and Missouri Leading Age *Western Governors University Alumni Ambassador's Club *Nurses Improving Care for Health System Elders (NICHE) *American Medical Directors Association (AMDA) *Association for Professionals in Infection Control & Epidemiology (APIC)
  • Microsoft Office Suite
  • Cerner Patient Accounts
  • Matrix Care
  • Optiflex
  • Medi-Tech
  • Pyxis
  • Health MedX

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length

Resume Overview

School Attended

  • Western Governors University
  • Central Methodist University

Job Titles Held:

  • Senior Director of Care Excellence
  • Director of Clinical Education
  • Director of Nursing
  • Assistant Director
  • Assistant Director of Nursing
  • Hospice Case Manager


  • MSN
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: