senior director of adult services resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Adept manager with more than 20 years of experience leading teams for the Oklahoma Department of Human Services. Determined and experienced in mentoring and cultivating exceptional teams that are prepared to meet and exceed demanding targets. Results-oriented, decisive leader skilled at forging lucrative relationships with key partners and clients. Proficient in developing emerging leaders while delivering encouragement and feedback to help employees be successful. Ready to offer strong leadership and planning abilities to take on a new role. Well-versed in human service programs and subject matter expert in 1915(c) Home and Community Based Services and services for people with developmental disabilities.

  • Collaborative Leadership
  • Teamwork
  • Staff Management
  • Written and verbal communication skills
  • Program development
  • Policy development
  • Planning and Coordination
  • Critical thinking
Work History
08/2019 to 05/2021 Senior Director of Adult Services Beth Israel Deaconess Medical Center | Needham, MA,

Managed six major OKDHS program divisions including Adult and Family Services, Aging and Adult Protective Services, Developmental Disabilities Services, Office of Client Advocacy, and the Office of the Public Guardian.

  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Led service redesign efforts to improve customer experiences.
  • Set strategic metric and program goals to strengthen operations.
  • Directly supervised Division Directors, met with and provided staff support to attain organizational goals.
  • Exercised appropriate cost control to meet budget restrictions.
  • Restructured Adult Protective Services to refocus staff and align processes with program objectives to eliminate investigation backlog.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Directed design and execution of program transformation initiatives to drive performance, and improved customer experience.
  • Worked collaboratively with Oklahoma Health Care Authority to establish Presumptive Eligibility process for hospital discharges to nursing facilities.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Increased customer satisfaction by resolving APS backlog issues
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
01/2006 to 05/2016 Programs Administrator Oklahoma Department Of Human Services | City, STATE,

Served as Home and Community Based Services Waiver Manager for Developmental Disabilities Services for OKDHS. Responsibilities included full responsibility of four 1915 (c) HCBS waivers including all renewals and amendments, correspondence and communication with CMS, Oklahoma Health Care Authority (state Medicaid agency) and direction and supervision of 10 Program Manager staff with supervision and programmatic oversight of approximately 20 waiver service programs.

  • Developed and updated all related policies and procedures in accordance with state and federal regulations.
  • Responded to various inquiries from public, stakeholders, other state agencies, and providers.
  • Responsible for development and implementation of variety of new waiver service programs.
  • Worked closely and collaborated with other OKDHS divisions such as Aging Services, Adult Protective Services, Child Welfare, and Office of Client Advocacy to meet needs of those with involvement from multiple OKDHS divisions.
  • Partnered with Oklahoma Health Care Authority on numerous waiver related projects which often included CMS involvement.
  • Developed Quality Improvement Strategy for all four waivers and was responsible for oversight of QIS activities and all related reporting responsibilities.
  • Supervised other non-waiver programs including state funded respite programs, Pre-Admission Screening and Resident Review, Family Support Assistance Payments, guardianship services, and state funded employment and group home services.
03/1999 to 01/2006 Programs Manager II Oklahoma Department Of Human Services | City, STATE,
  • Developed and implemented two home and community based services 1915(c) waivers for individuals with intellectual disabilities.
  • Supervised and managed all waiver intake responsibilities.
  • Oversight and supervision of all Pre-Admission Screening and Resident Review activities in accordance with federal regulations.
  • Worked in close coordination with Oklahoma Health Care Authority and Centers for Medicaid and Medicare in all aspects of waiver development, implementation, and on-going monitoring activities.
  • Collaborated with Oklahoma Health Care Authority in their development of TEFRA program, and SoonerCare Breast and Cervical Cancer program.
  • Provided training extensively to stakeholders, partners, public, other state agencies and department divisions related to waiver and other programs available through Department of Human Services.
  • Worked closely with multiple divisions within Department of Human Services to ensure needs of customers were met appropriately.
Expected in | Public Administration University of Oklahoma, Norman, OK, GPA:
Expected in 05/1987 Bachelor's of Social Work | Social Work East Central University, Ada, OK GPA:

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Resume Overview

School Attended

  • University of Oklahoma
  • East Central University

Job Titles Held:

  • Senior Director of Adult Services
  • Programs Administrator
  • Programs Manager II


  • Bachelor's of Social Work

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