Proven executive delivering operational excellence through innovative leadership spanning multiple industries grounded in integrity and mutual respect, effectively delivering strategic and tactical initiatives involving business transformation and change management consistently aligning with company vision, building and optimizing winning teams, growing and nurturing flourishing partnerships, fostering satisfaction, collaboration, positive outcomes to ultimately ensure success.
Skills
Operational Leadership
Quality Management
Strategic Business Development
Administrative Oversight and Account Management
Staff Training and Management
Stakeholder Relations
Policy and Procedure Development
Key Performance Indicators (KPIs)
Business Solutions
Contract Negotiations
Due Diligence
Product Development
Work History
01/2015 to Current
Senior DirectorZai Lab – Charlottesville, VA,
Senior administrator responsible for every aspect of business operation for public sector contracts.
Lead business redesign efforts to improve customer experience and drive 33% increase in profit margins.
Established excellent problem-solving, process development and strategic implementation leading and supporting all areas of operations.
Prioritized and allocate valuable resources to meet business targets.
Evaluate service contracts and collaborate with legal counsel on negotiated improvements.
Direct design and execution of business transformation initiatives to drive performance, innovation, profit optimization and growth opportunities.
Strategically coordinate operations according to objectives and capabilities, effectively allocating resources to meet demands.
Establish and administer annual budget with effective controls to prevent overages, minimize staff turnovers and support sustainability objectives.
12/2007 to 12/2019
Consulting Independent ContractorThe Paramount Theater Of Charlottesville, Inc. – City, STATE,
Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action on at least bi-monthly basis.
Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Collaborated closely with clients to better understand entire project scope.
Managed day-to-day operations of consulting business, which required such tasks as project management and contract negotiations.
Improved customer telecommunications solutions through consistent hard work and dedication to 100% FCC compliance.
01/2010 to 01/2015
Executive DirectorWrap Around Wyoming Inc – City, STATE,
Founding member of successful non-profit, turned statewide public-sector operation.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Conceptualize innovative business strategies brought to life in rural and frontier locations through building strong community partnerships.
Attracted major client, generating $850,000 in annual revenue under pilot care management home and community based project. Increase start-up operating funds from $35K to $350K in first fiscal year, by securing fee for service funding opportunities.
Proposal writing and presenting, fiscal management, board chair, and community engagement to ensure opportunities for continued program funding.
Coordinated and implemented effective training for over 500 professionals to improve person centered and care coordination processes.
01/2010 to 01/2013
Independent ContractorSelf-employed – City, State,
Nationally certified independent waiver provider delivered personalized home and community based services as High-Fidelity Wraparound Family Care Coordinator and Family Support Partner.
Nationally certified and recognized leader in State of Wyoming as High Fidelity Wraparound Trainer and Coach, and Process Mentor.
Contributed to workforce development for state by training and certifying 100’s of family and youth peer support workers.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities. This work crossed over into creating WY's first dedicated HFWA agency, operated by providers and families.
Built foundation for skilled lay workforce by generating meaningful opportunities for providers as well as graduates of program to provide services for Medicaid.
Thorough understanding of Medicaid provider requirements for claims billing, documentation, HIPPA, PHI security, along with and state and federal laws governing service delivery for home and community-based services.
Education
Expected in 08/2019
B.A: Psychology Arizona State University - Tempe, AZ, GPA:
Awarded National Honor Society
Expected in 03/2009
AA: Psychology University of Phoenix - Phoenix, AZ, GPA:
Graduated with 3,7 GPA
Accomplishments
Career Experience includes Executive Leadership in Healthcare, Telecommunications, and Personal Services Industries.
Won and negotiated state public sector Medicaid contract in multiple consecutive years.
Successful implementations and start-ups in several industries
Contributed significantly to winning RFP's for several different enterprises.
Reduced the rate of out of home placements to less than 2% for youth with significant emotional and other disabilities and increased functioning by 75%.
Developed a quality and stable network of 120 providers for state-wide Medicaid home and community based services program.
Reduced Medicaid spend by over $9M annually.
Created economic growth and job opportunities in a frontier state with little resources.
Created innovative and cost saving online training and certification content and materials for providers.
Utilized telehealth and telework for business operations before and continually since COVID
Manage business operations and unit teams 100% remotely.
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