senior director resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
More than 20 years of leadership experience in the financial industry working at three global banks: HSBC, Chase, and Citi across a variety of business operations driving data & analytic strategies for decision services at scale. For the last decade, served as an adviser to clients on sourcing and managing data, assembling an agile predictive analytics platform and the role of the cloud in digital transformation. Extensive regulatory experience in data and model governance and a deep understanding of decision platforms using AI/ML to drive business insights into decision making. Business Operations Executive offering [Number]-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Skills
Data, Analytics & Decision Services
Cloud Computing
Risk Control
Data Strategies
Security
Auditing
Giving Talks on Industry Trends
Information Governance
Team Building and Motivation
Collaborative Leadership
Policy development
ATM, Press
Auditing, Pricing
Banking, Processes
Budget, Processors
Cash Management, Programming
Catalog, Quality
Closing, Relationship management
CA, Reporting
Hardware, Research
Conferences, Retail
Contact management, Risk Management
Content, Sales
Credit, SAS
Customer relationship management, Strategy
Data warehouse, Strategic
Data warehouses, Tables
Decision making, Trend
Features, Wealth management
Finance, Articles
Information Governance
Innovation
Insurance
Team Building
Leadership
MapInfo
Marketing
Access
Optimization
Policy development
Work History
SENIOR DIRECTOR, 01/2007 to Current Catholic Charities Of Buffalo – Olean, NY,
Devised an auto-scale compute and low-cost storage strategies for 2+ petabytes of data for a PaaS data & analytic service yielding millions of dollars in savings and efficiencies.
Developed a plan for moving off hardware-oriented data centers to service-based cloud alternatives that provide just-in-time infrastructure.
Design architecture for ATM Cash Management Optimization.
Enhance compliance solutions for banks with DevSecOps practices and accelerate alert clearance by automatically categorizing priority (L1, L2, etc.) with reasoning for auto-dispositioning.
Leveraging technology for automated classification, remediation of issues and control of sensitive data.
Enhance data quality/reliability/accessibility in our end-to-end intelligent decision platform for mixed workloads and programming languages used by data scientists.
Identify & close gaps in compliance/risk management/mitigate business risk capabilities and present risks to business executives.
Talk at conferences on the importance of rethinking data and analytic practices, the key to digital transformation.
Compose content for articles published by the Chief Sales Officer on the role of technology in insights driven decision making.
Organize & manage a diverse customer advisory organization of 45 systems engineers, data scientists, and consultants that form the underpinnings of the successes of the sales organization serving banks and insurance firms at SAS.
Manage interdisciplinary teams including partners to develop solution prototypes and prove value.
Promote a highly networked culture of sharing, collaborating & risk-taking to drive innovation.
Senior Vice President,
Sr. Director, 02/2006 to 09/2007 Jones Lange Lasalle Inc. – Tacoma, WA,
Designed and delivered an analytic framework to identify and address individual customer experience resulting from pricing actions & background for a response to press and other external agencies.
Delivered work products prepared for regulatory agencies and internal customer advocacy group.
Established customer and peer benchmark analytic capabilities for the credit cards business to enable strategic decisions and create more than $1 Billion in incremental revenues for Citi Cards in 2007.
Designed a constraint optimization model for maximizing revenue from marketing expenses (over a billion dollars in the annual budget) across lines of business (2007).
Managed internal control processes, research and reporting on matters concerning OCC, & the Permanent Subcommittee on Investigations of the Senate Banking Committee.
Senior Vice President,
Sr. Director, 01/1998 to 02/2006 CITIGROUP, Decision Management – City, STATE,
Operated one of the earliest large data warehouses in the credit card industry for seven years, Cards Analytical Model (CAM) and enabled the data-driven decision culture championed by the EVP of Credit Cards.
Established a best-in-class Privacy Policy (as acknowledged by ARR), information governance and security protocol around CAM.
A security assessment by CA & EY of controls for monitoring of data access and the review & approval process for PII data were rated excellent.
Installed program for data classification, control of sensitive data and remediation.
Managed a $24 million budget and IT resources supporting the maintenance and development of the data warehouse.
Integrated new data from the acquisition and integration of several portfolios, ATT-UCS, Citi USA, Associates, and several smaller portfolios, making the integration happen before the core product processors were.
Continuously update the data model for 120MM customers with new capabilities such as P&L Mart, Abilitec, Personicx, contact management history, authorization, and transaction data.
Implemented a visual data catalog simplifying access to 6000+ variables and intricately linked terabyte size tables.
Implemented a creative solution using geocoding data that delivered visual analysis using MapInfo for the Boston-Philadelphia branch expansion strategy.
Implemented an innovative solution to a 45% jump in demand that outstripped capacity by 3 to 1, that yielded 50% more work on the same hardware.
Developed an Information Management function, delivering a full spectrum of analytic services ranging from analytics to data governance for analysts in Risk Management, Decision Management, and Finance.
VICE PRESIDENT, 01/1991 to 01/1998 CHASE – City, ,
Designed customer segmentation strategy based on attitudinal and behavioral characteristics for the wealth management program for the retail bank.
Managed the retail bank's data warehouse and customer relationship management initiative.
Designed specifications for deposit product features in the core banking systems.
Designed specifications for relationship pricing and consolidated statements into the relationship management system.
Led the design and development of the "Sweep Account" as a strategic response to an emerging trend in account closing in Checking & Savings products in favor of brokerage accounts.
Education
MBA: Computer Information Systems, Expected in 1991 to Rutgers, Graduate School of Management - , New Jersey GPA:
Stage 1, Associateship, Chartered Institute of Bankers
London: Hongkong, Expected in 1988 to Outward Bound School - , GPA:
Bachelor of Arts: Economics & Statistics, Expected in 1987 to Fellow Institute of Chartered Accountants - , GPA:
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Resume Overview
School Attended
Rutgers, Graduate School of Management
Outward Bound School
Fellow Institute of Chartered Accountants
Loyola College
Job Titles Held:
SENIOR DIRECTOR
Senior Vice President,
Sr. Director
Senior Vice President,
Sr. Director
VICE PRESIDENT
Degrees
MBA
Stage 1, Associateship, Chartered Institute of Bankers
London