Detail-oriented professional effective in working in high pressure environments with all types of personalities, focused on streamlining business operations, reducing cost, driving profitability and creating business value. Demonstrated success planning, creating and implementing business strategy in health care and brand management as well as in the retail space. Engaging with division leaders and key stakeholders to deliver continuous improvement projects and business initiatives. Accountable analytical thinker and a quick learner with the ability to adapt to changing business conditions. Inspired mentor, team builder, change agent and agile leader.
Skills
Process improvement
Purchasing and procurement
Contract negotiation
Team leadership and development
Project Management
Customer and Vendor Relations
Policies
Experience
Senior Director, 09/2018 - Current Avison Young – Las Vegas, NV,
Assigned work to employees based on project requirements and individual team member strengths.
Coordinated schedules and day-to-day activities of team to satisfy project needs.
Assessed each staff member's strengths and delegated daily tasks based upon knowledge and skills sets.
Responded to escalated issues and ensured immediate resolution.
Collaborated in team-oriented environments, working cohesively and successfully on multiple projects.
Offered positive reinforcement and delivered exceptional training to newly hired employees to impart knowledge required to perform work effectively.
Devised implementation plans, including cost-benefit and ROI analyses.
Identified, addressed and either resolved or escalated project issues.
Updated project plans based on changing objectives, specifications and staff availability.
Oversaw on-site and off-site teams of up to 30 professionals working on diverse IT projects.
Procured software, hardware and infrastructure required to meet program demands.
Delivered training sessions for corporate help desk representatives, team leaders, and management staff.
Worked extensively with engineering staff to better understand solutions and benefits to projects.
Effectively handled the communications between internal teams, clients, and stakeholders.
Traveled to client sites and answered questions via phone and email so that issues were remedied quickly.
Worked closely with clients for the duration of projects.
Senior Director, 06/2014 - 09/2018 Avison Young – Long Beach, CA,
Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
Devised implementation plans, including cost-benefit and ROI analyses.
Collaborated with software engineers and developers for integrations, ensuring successful technical upgrades.
Supervised and mentored professionals, including project managers, system administrators and systems engineers.
Assisted in streamlining billing and invoicing activities by using Basware and SAP.
Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
Outlined work plans, assessed resources and determined timelines for projects.
Updated project plans based on changing objectives, specifications and staff availability.
Inspired team members by fostering positive environment and boosting employee confidence.
Drove client satisfaction and improved support services to increase retention.
Delivered hands-on assistance to committees and teams within department in policy-making decisions.
Generated and implemented business procedures and policies.
Technology Manager, 01/2011 - 06/2014 Albany Charter School Network – Washington, DC,
Created documentation detailing actionable technical improvements to maximize resources.
Worked with internal leadership team to address customer needs.
Supervised implementation project designed to improve system productivity.
Recruited and developed new IT department team members.
Provided mentoring, training and leadership for all IT department members.
Oversaw on-site and off-site teams of up to 50 professionals working on diverse IT projects.
Produced status reports for customers and senior management.
Identified, addressed and either resolved or escalated project issues.
Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
Brought in additional project personnel and resources to meet demands.
Education and Training
Master of Science: Information Technology, Expected in 2015 - North Carolina A & T State University - Greensboro, NC GPA:
Bachelor of Science: Computer Science, Expected in 2001 - North Carolina A & T State University - Greensboro, NC GPA:
Accomplishments
Documentation - Created and edited IT policies and procedures.
Collaboration - Collaborated with physicians and leadership to plan and implement patient care solutions.
Successfully executed strategic plans for customer service operations, as verified by the excellent results of third-party customer surveys.
Authored and implemented ITIL based Change Management process, systematically following a pre-defined model that significantly increased the efficiency of the organization.
Authored and implemented ITIL based Root Cause Analysis process within Problem Management process.
Lead several large-scale acquisition and merger projects.
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