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senior director resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Profile
Over 25 years of experience in the healthcare services and publishing industries, with a deep understanding of business processes, mergers and acquisitions, financial management, operational workflow and metrics, technology solutions, and claims billing and adjudication. Identifies issues and problem areas, takes ownership and follows through to a successful resolution for market growth. “Mike is a results-oriented IT leader and was instrumental in supporting the company through a large and complex physical data center move that transformed our business.” Bill Lucia, Chairman & CEO at HMS, October 26, 2015
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
  • Leadership: Proven leader with a 20* year history of success in aligning technology with business goals, resulting in growing a $400M company into a $2B healthcare industry leader by strategically introducing emerging technologies, process improvements, and people operations.
  • Technology Innovation: Defined and delivered infrastructure initiatives to support the business in its acquisition strategy, enabling the business to be more nimble in capability deployment.
  • Assessed, planned, architected and moved our primary data center to a new tier-4 co-location facility, reducing the overall footprint by 75%, increasing overall compute and storage by 50% and saving $15M annually.
  • People Operations: Designed and built a 48-State infrastructure solution as part of a major IT reorganization, focused on the centralization of a catalog of services, where I led a staff of 50% professionals through significant organizational changes while increasing employee satisfaction to an all-time high of 97%.
  • Created talent staff profiles that depicted our organization’s bench strength and identified areas of opportunity for succession management.
  • Business Processes: Fully engaged business partners and senior management to collaboratively assess business challenges and risks, evaluating options and implementing solutions for enterprise data management.
  • This enabled the business to bid and secure government contracts of $375M which were critical to the double-digit financial growth of the corporation.
  • Client and Vendor Relationships: Promoted and steered key vendor relationships to create effective partnerships for optimizing maintenance agreements.
  • Consolidated dozens of local agreements into enterprise agreements that leveraged the size and scale of the corporation by 20%, with multi-million dollar overall savings.
  • As a key member of the CIO’s team, I negotiated vendor contracts and managed a $104M budget with 17 different value-added resellers, third party and original equipment manufacturers, while reducing the year-over-year budget by 3%.
  • Relevancy: Assessed and prioritized core IT infrastructure deficiencies impacting or posing a high risk to business operations that culminated into a 3-year vision roadmap for infrastructure services.
  • The assessments were based against industry best practices on infrastructure and operations maturity scale.
  • Met with key leaders and personally developed a strategic business framework.
  • Created center of excellence within the IT organization by focusing on consistency in process across multiple platforms of technology supporting multiple locations.
  • These standards are now being leveraged as standards throughout the corporation.
  • Customer response and resolution continually exceed 98%.
  • Budgeting Integrity: Developed and received senior management approval for a 3 year IT roadmap investment, including both Opex and Capex investments with risk/benefits analyses to the business’ $12M annual operating budget.
  • This roadmap was completed ahead of schedule and on budget.
  • This included hosting virtualization, enterprise consolidation, key business continuity with high availability, positioning the implementation of a number of cloud and SaaS technology solutions.
  • Software Integrity: Led the transformation to reduce 400* applications to 70, while partnering internally and externally for a successful operation.
  • This achieved a stable, scalable production arena through consolidating, building, and virtualizing the environment.
  • Critical production systems increased from 85% availability to 99%.
  • Created an enterprise production control environment through applied policies and procedures, reducing critical incidents and problem management over 50%.
Professional Experience
01/2004 to 01/2015
Senior Director Dell , ,
  • Led a staff of 52 with an annual budget of $17M to ensure data center operations provides high availability and is scalable.
  • Responsible for implementing next generation software for EDI, platform operations, print services, production control, change management, technical operations, scheduling and disaster recovery support.
  • Operational knowledge of revenue cycle processes, workflow and metrics, technology solutions, cost reporting, patient eligibility, claims billing and adjudication, reimbursement, accounts receivable management, and payment acceleration processes.
  • DEPARTMENT ACCOMPLISHMENTS Data Center Consolidation / Migration: Owned and drove successful consolidation: Saved $15M annually.
  • Created one central database for EDI: Saved $750K annually.
  • Spearheaded installation of additional CPU within a narrow timeframe: $8 million in revenue realization.
  • One of the best processing quarter closings for the company.
  • Consolidated hardware maintenance to a single provider: Saved $250K annually.
  • Reduced offsite storage by 67,000 tapes: Saved $18K annually.
  • Nine years of zero defects in SSAE16 audits.
  • Reviewed software licensing and eliminated discontinued software: Saved $109K annually.
  • Created zSystems proposal to increase mainframe capacity, eliminate business risk, drive company revenue, and stay within current budget.
  • Saved $300K annually.
01/2003 to 01/2004
Manager of Operations Electronic Arts , ,
  • Implemented and completed consolidation of five hospital data centers with emphasis on standardized processes and procedures, while increasing quality of service and cost reduction.
  • Full accountability for Data Center, production control and disaster recovery.
01/1999 to 01/2003
Associate Director Johnson & Johnson , ,
  • Operations Provided direction to a 40-member team in support of Continuum Health Partners.
  • Full accountability for Data Center, production control, data entry and print shop; 6500 users.
  • DEPARTMENT ACCOMPLISHMENTS Data Center Consolidation / System Migration: Championed consolidation of four large hospitals into Cap Gemini's Data Center.
  • Implemented all planning, staff realignment, equipment procurement and retirement, systems rollout: Saved $3.5 million annually, 99% overall system availability.
  • Technology Optimization: Sourced, selected and deployed Web Access for report-viewing database, delivering immediate, easy-to-use access to 100,000 on-line reports.
  • Saved $300K annually.
  • 60% reduction in paper volume, report distribution and storage costs.
01/1982 to 01/1999
Data Center Manager Amerisourcebergen Corporation - Corporate , ,
  • Fast-track promotion through a series of increasingly responsible management positions.
  • Managed a staff of 30 with annual budget of $16 million, processing mailings for 17 million subscribers.
  • Designed and implemented an in-house website for the calendar, integrating global scheduling.
Education
Expected in
AAS: Computer Information Systems
SUNY Westchester - ,
GPA:
Computer Information Systems
Expected in
AAS: Marketing and Business
SUNY Westchester - ,
GPA:
Marketing and Business
Expected in
B.S:
- ,
GPA:
IT Operations Management, Bellevue University, NE (in progress
Interests
Strategic Leadership / Innovation * IT Audit / SOC1 * EDI / Technical Operations / x12 Mergers / Business Integration * Team Building / Mentoring * Quality Assurance Strategic Alliances / Negotiations * Resource Planning / Allocation * Project Management Standards / Best Practices / ITIL * Vendor / Contract Management * Data Analysis / IT Dashboards Processes / Procedures Efficiency * IT Governance * Software Change Management * Productivity Improvements * Capacity Planning * Multiple platforms * Service Level Agreements * Superior customer service * Incident Management
Professional Affiliations
IDCP – Institute for Data Center Professionals
Additional Information
  • LEADERSHIP PLANNING SKILLS Strategic Leadership / Innovation * IT Audit / SOC1 * EDI / Technical Operations / x12 Mergers / Business Integration * Team Building / Mentoring * Quality Assurance Strategic Alliances / Negotiations * Resource Planning / Allocation * Project Management Standards / Best Practices / ITIL * Vendor / Contract Management * Data Analysis / IT Dashboards Processes / Procedures Efficiency * IT Governance * Software Change Management * Productivity Improvements * Capacity Planning * Multiple platforms * Service Level Agreements * Superior customer service * Incident Management
Skills
accounts receivable, billing, budget, change management, hardware, cost reduction, CPU, data entry, database, direction, disaster recovery, EDI, Fast, mainframe, Access, Migration, next, Operations Management, Optimization, print shop, processes, procurement, progress, promotion, proposal, quality, reporting, scheduling, website, workflow

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Resume Overview

School Attended

  • SUNY Westchester
  • SUNY Westchester

Job Titles Held:

  • Senior Director
  • Manager of Operations
  • Associate Director
  • Data Center Manager

Degrees

  • AAS
  • AAS
  • B.S

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