Livecareer-Resume

Senior Director Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
More than 20 years of leadership experience in the financial industry working at three global banks: HSBC, Chase, and Citi across a variety of business operations driving data & analytic strategies for decision services at scale. For the last decade, served as an adviser to clients on sourcing and managing data, assembling an agile predictive analytics platform and the role of the cloud in digital transformation. Extensive regulatory experience in data and model governance and a deep understanding of decision platforms using AI/ML to drive business insights into decision making.
Skills
  • Data, Analytics & Decision Services
  • Cloud Computing
  • Risk Control
  • Data Strategies
  • Security
  • Auditing
  • Giving Talks on Industry Trends
  • Information Governance
  • Team Building and Motivation
  • Collaborative Leadership
  • Policy development
  • ATM, Press
  • Auditing, Pricing
  • Banking, Processes
  • Budget, Processors
  • Cash Management, Programming
  • Catalog, Quality
  • Closing, Relationship management
  • CA, Reporting
  • Hardware, Research
  • Conferences, Retail
  • Contact management, Risk Management
  • Content, Sales
  • Credit, SAS
  • Customer relationship management, Strategy
  • Data warehouse, Strategic
  • Data warehouses, Tables
  • Decision making, Trend
  • Features, Wealth management
  • Finance, Articles
  • Information Governance
  • Innovation
  • Insurance
  • Team Building
  • Leadership
  • MapInfo
  • Marketing
  • Access
  • Optimization
  • Policy development
Work History
01/2007 to Current SENIOR DIRECTOR Dell | Seaton, IL,
  • Devised an auto-scale compute and low-cost storage strategies for 2+ petabytes of data for a PaaS data & analytic service yielding millions of dollars in savings and efficiencies.
  • Developed a plan for moving off hardware-oriented data centers to service-based cloud alternatives that provide just-in-time infrastructure.
  • Design architecture for ATM Cash Management Optimization.
  • Enhance compliance solutions for banks with DevSecOps practices and accelerate alert clearance by automatically categorizing priority (L1, L2, etc.) with reasoning for auto-dispositioning.
  • Leveraging technology for automated classification, remediation of issues and control of sensitive data.
  • Enhance data quality/reliability/accessibility in our end-to-end intelligent decision platform for mixed workloads and programming languages used by data scientists.
  • Identify & close gaps in compliance/risk management/mitigate business risk capabilities and present risks to business executives.
  • Talk at conferences on the importance of rethinking data and analytic practices, the key to digital transformation.
  • Compose content for articles published by the Chief Sales Officer on the role of technology in insights driven decision making.
  • Organize & manage a diverse customer advisory organization of 45 systems engineers, data scientists, and consultants that form the underpinnings of the successes of the sales organization serving banks and insurance firms at SAS.
  • Manage interdisciplinary teams including partners to develop solution prototypes and prove value.
  • Promote a highly networked culture of sharing, collaborating & risk-taking to drive innovation.
02/2006 to 09/2007 Senior Vice President, Sr. Director Barclays Bank | San Mateo, CA,
  • Designed and delivered an analytic framework to identify and address individual customer experience resulting from pricing actions & background for a response to press and other external agencies.
  • Delivered work products prepared for regulatory agencies and internal customer advocacy group.
  • Established customer and peer benchmark analytic capabilities for the credit cards business to enable strategic decisions and create more than $1 Billion in incremental revenues for Citi Cards in 2007.
  • Designed a constraint optimization model for maximizing revenue from marketing expenses (over a billion dollars in the annual budget) across lines of business (2007).
  • Managed internal control processes, research and reporting on matters concerning OCC, & the Permanent Subcommittee on Investigations of the Senate Banking Committee.
01/1998 to 02/2006 Senior Vice President, Sr. Director CITIGROUP, Decision Management | City, STATE,
  • Operated one of the earliest large data warehouses in the credit card industry for seven years, Cards Analytical Model (CAM) and enabled the data-driven decision culture championed by the EVP of Credit Cards.
  • Established a best-in-class Privacy Policy (as acknowledged by ARR), information governance and security protocol around CAM.
  • A security assessment by CA & EY of controls for monitoring of data access and the review & approval process for PII data were rated excellent.
  • Installed program for data classification, control of sensitive data and remediation.
  • Managed a $24 million budget and IT resources supporting the maintenance and development of the data warehouse.
  • Integrated new data from the acquisition and integration of several portfolios, ATT-UCS, Citi USA, Associates, and several smaller portfolios, making the integration happen before the core product processors were.
  • Continuously update the data model for 120MM customers with new capabilities such as P&L Mart, Abilitec, Personicx, contact management history, authorization, and transaction data.
  • Implemented a visual data catalog simplifying access to 6000+ variables and intricately linked terabyte size tables.
  • Implemented a creative solution using geocoding data that delivered visual analysis using MapInfo for the Boston-Philadelphia branch expansion strategy.
  • Implemented an innovative solution to a 45% jump in demand that outstripped capacity by 3 to 1, that yielded 50% more work on the same hardware.
  • Developed an Information Management function, delivering a full spectrum of analytic services ranging from analytics to data governance for analysts in Risk Management, Decision Management, and Finance.
01/1991 to 01/1998 VICE PRESIDENT CHASE | City, ,
  • Designed customer segmentation strategy based on attitudinal and behavioral characteristics for the wealth management program for the retail bank.
  • Managed the retail bank's data warehouse and customer relationship management initiative.
  • Designed specifications for deposit product features in the core banking systems.
  • Designed specifications for relationship pricing and consolidated statements into the relationship management system.
  • Led the design and development of the "Sweep Account" as a strategic response to an emerging trend in account closing in Checking & Savings products in favor of brokerage accounts.
Education
Expected in 1991 MBA | Computer Information Systems Rutgers, Graduate School of Management, , New Jersey GPA:
Expected in 1988 Stage 1, Associateship, Chartered Institute of Bankers London | Hongkong Outward Bound School, , GPA:
Expected in 1987 Bachelor of Arts | Economics & Statistics Fellow Institute of Chartered Accountants, , GPA:
Expected in 1981 | Loyola College, , GPA:
Work History
01/2007 to Current SENIOR DIRECTOR SAS INSTITUTE | New York, NY
  • Devised an auto-scale compute and low-cost storage strategies for 2+ petabytes of data for a PaaS data & analytic service yielding millions of dollars in savings and efficiencies.
  • Developed a plan for moving off hardware-oriented data centers to service-based cloud alternatives that provide just-in-time infrastructure.
  • Design architecture for ATM Cash Management Optimization.
  • Enhance compliance solutions for banks with DevSecOps practices and accelerate alert clearance by automatically categorizing priority (L1, L2, etc.) with reasoning for auto-dispositioning.
  • Leveraging technology for automated classification, remediation of issues and control of sensitive data.
  • Enhance data quality/reliability/accessibility in our end-to-end intelligent decision platform for mixed workloads and programming languages used by data scientists.
  • Identify & close gaps in compliance/risk management/mitigate business risk capabilities and present risks to business executives.
  • Talk at conferences on the importance of rethinking data and analytic practices, the key to digital transformation.
  • Compose content for articles published by the Chief Sales Officer on the role of technology in insights driven decision making.
  • Organize & manage a diverse customer advisory organization of 45 systems engineers, data scientists, and consultants that form the underpinnings of the successes of the sales organization serving banks and insurance firms at SAS.
  • Manage interdisciplinary teams including partners to develop solution prototypes and prove value.
  • Promote a highly networked culture of sharing, collaborating & risk-taking to drive innovation.
02/2006 to 09/2007 Senior Vice President, Sr. Director CITIGROUP, Price Management | New York, NY
  • Designed and delivered an analytic framework to identify and address individual customer experience resulting from pricing actions & background for a response to press and other external agencies.
  • Delivered work products prepared for regulatory agencies and internal customer advocacy group.
  • Established customer and peer benchmark analytic capabilities for the credit cards business to enable strategic decisions and create more than $1 Billion in incremental revenues for Citi Cards in 2007.
  • Designed a constraint optimization model for maximizing revenue from marketing expenses (over a billion dollars in the annual budget) across lines of business (2007).
  • Managed internal control processes, research and reporting on matters concerning OCC, & the Permanent Subcommittee on Investigations of the Senate Banking Committee.
01/1998 to 02/2006 Senior Vice President, Sr. Director CITIGROUP, Decision Management | New York, NY
  • Operated one of the earliest large data warehouses in the credit card industry for seven years, Cards Analytical Model (CAM) and enabled the data-driven decision culture championed by the EVP of Credit Cards.
  • Established a best-in-class Privacy Policy (as acknowledged by ARR), information governance and security protocol around CAM.
  • A security assessment by CA & EY of controls for monitoring of data access and the review & approval process for PII data were rated excellent.
  • Installed program for data classification, control of sensitive data and remediation.
  • Managed a $24 million budget and IT resources supporting the maintenance and development of the data warehouse.
  • Integrated new data from the acquisition and integration of several portfolios, ATT-UCS, Citi USA, Associates, and several smaller portfolios, making the integration happen before the core product processors were.
  • Continuously update the data model for 120MM customers with new capabilities such as P&L Mart, Abilitec, Personicx, contact management history, authorization, and transaction data.
  • Implemented a visual data catalog simplifying access to 6000+ variables and intricately linked terabyte size tables.
  • Implemented a creative solution using geocoding data that delivered visual analysis using MapInfo for the Boston-Philadelphia branch expansion strategy.
  • Implemented an innovative solution to a 45% jump in demand that outstripped capacity by 3 to 1, that yielded 50% more work on the same hardware.
  • Developed an Information Management function, delivering a full spectrum of analytic services ranging from analytics to data governance for analysts in Risk Management, Decision Management, and Finance.
01/1991 to 01/1998 VICE PRESIDENT CHASE | New York,
  • Designed customer segmentation strategy based on attitudinal and behavioral characteristics for the wealth management program for the retail bank.
  • Managed the retail bank's data warehouse and customer relationship management initiative.
  • Designed specifications for deposit product features in the core banking systems.
  • Designed specifications for relationship pricing and consolidated statements into the relationship management system.
  • Led the design and development of the "Sweep Account" as a strategic response to an emerging trend in account closing in Checking & Savings products in favor of brokerage accounts.
Skills
  • Data, Analytics & Decision Services
  • Cloud Computing
  • Risk Control
  • Data Strategies
  • Security
  • Auditing
  • Giving Talks on Industry Trends
  • Information Governance
  • Team Building and Motivation
  • Collaborative Leadership
  • Policy development,
  • ATM, Auditing, banking, budget, Cash Management, catalog, closing, CA, hardware, conferences, contact management, content, Credit, customer relationship management, data warehouse, data warehouses, decision making, features, Finance, Information Governance, innovation, insurance, Team Building, Leadership, MapInfo, marketing, access, Optimization, Policy development, press, pricing, processes, processors, programming, quality, relationship management, reporting, research, retail, Risk Management, Sales, SAS, strategy, strategic, tables, trend, wealth management, articles
  • By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

    Disclaimer
    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    How this resume score could be improved?

    Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

    71Average

    Resume Strength

    • Formatting
    • Personalization
    • Target Job

    Resume Overview

    School Attended
    • Rutgers, Graduate School of Management
    • Outward Bound School
    • Fellow Institute of Chartered Accountants
    • Loyola College
    Job Titles Held:
    • SENIOR DIRECTOR
    • Senior Vice President, Sr. Director
    • Senior Vice President, Sr. Director
    • VICE PRESIDENT
    Degrees
    • MBA
    • Stage 1, Associateship, Chartered Institute of Bankers London
    • Bachelor of Arts