Senior Desktop Support Technician Resume Example
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SENIOR DESKTOP SUPPORT TECHNICIAN
Professional Summary
I am an independent, self-starting individual who seeks to implement new systems and improve and maintain existing ones. After graduating with honors from Suncoast Polytechnical High School and Suncoast Technical College, I immediately began my career in the IT industry. I presently have four years of IT experience in demanding environments, and I am eager to expand my skillset further into specialized roles such as server and network engineering.
Skills
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Work History
ConnectionSenior Desktop Support Technician//Candler , NC//September 2020 to April 2021
- Administered level two support to over two thousand endpoints across nearly one hundred companies.
- Efficiently and quickly resolved large volumes of day-to-day issues from customers over the phone.
- Tactfully mediated issues with malcontent customers and worked with them to get their issues to an agreeable resolution.
- Administered O365 and Exchange environments.
- Troubleshot and resolved a wide range of network-related issues, both wired and wireless.
- Assisted customers with the maintenance of their domains and relevant records.
- Took on and completed large projects such as full site email migrations and the transitioning of ERP solutions.
- Deployed and installed Hyper-V clusters and assisted engineers with their administration.
- Frequently resolved hardware and software problems other technicians were not able to fix.
- Worked closely with server and network engineers to bring issues that required level three support to expedient closure.
- Managed the business-wide antivirus at an engineer level and frequently troubleshot related issues.
- Deployed and administered Xerox, Ricoh, Canon, and Kyocera printers into a large variety of environments.
- Ran low-voltage CAT5E and Plenum cabling from wall plate to patch panel in both office buildings and warehouses.
- Made solo long-distance trips to sites as far as Ocala to resolve physical network issues.
Tri Holdco, Inc.IT Helpdesk Technician//Santa Ana , CA//February 2018 to March 2020
- Took a strong interest and role in the deployment and maintenance of new IT systems, such as new remote support tools, new e-mail spam filters, and new antiviruses.
- Oversaw and supported clinics across the entire state of Florida, along with some out-of-state locations.
- Personally deployed almost every end-user device within the organization, and was solely responsible for almost every new hire's equipment and desk deployment.
- Occasionally travelled as far as Bradenton to provide in-person support when necessary.
- Assisted in the deployment of new clinics - This included communicating with ISPs to get cable drops performed, working with the infrastructure manager to look over quotes and determine the best course of action, and working with other teams within the company to ensure every new clinic we opened would open as smoothly as possible.
- Managed and oversaw supply inventory, looked forward and determined what needed to be purchased to ensure necessary supplies never ran out.
- Cut company expenditure by evaluating what actions and purchases were necessary and what weren't on a personal and departmental level.
- Migrated an unorganized structure of various Windows 7 laptops and desktops into a fully-cohesive Dell-centric environment running Windows 10.
- Utilized Active Directory to create new users, perform termination processes on old users, and troubleshoot issues within the organization.
- Gained experience working in security badge systems, creating new users, adding new cards, and working with our security provider to troubleshoot any issues that may have arisen.
- Gained experience with HIPAA healthcare privacy laws and regulations, providing experience for me to become more mindful of best security practices.
- Implemented, managed, and supported a brand new internet faxing solution across the entire organization.
- Gained experience using and managing Exchange through the Office365 Admin Center, which included the creation of distribution groups and shared mailboxes.
- Gained experience managing and deploying Adobe software to end user machines, including purchasing licenses and supporting Acrobat Pro and Standard.
- Shadowed the infrastructure manager, where I learned how to properly deploy, maintain, and troubleshoot networks on both a LAN and WAN scale Extensively communicated with users over the phone, receiving numerous accolades for being friendly and service-oriented, along with being praised for the speed at which I resolved their issues.
- Developed a strong personal strategy to keep track of all issues that needed to be taken care of in order to provide the best service that I was able to provide.
Tri Holdco, Inc.IT Helpdesk Technician//Albany , NY//July 2016 to February 2018
- Oversaw the deployment and migration of all users in the office from Windows 7 to Windows 10 (Approximately 150 users).
- Utilized SCCM to obtain and act on information in order to troubleshoot users machines.
- Provided a friendly and customer-oriented attitude.
- Worked with remote offices to provide technical support both over Skype and the phone.
- Communicated with external contractors such as Konica Minolta when necessary.
- Managed end-user systems and communicated with end users across the entire United States, and occasionally the United Kingdom.
- Hobbies & Interests Extensively used Active Directory to provide customer support.
- Managed and deployed AV equipment in the company break room.
- Informa, being the developed company that it was, didn't provide the opportunities that I was looking for in my career, so I decided to leave the organization shortly after graduating high school.
Suncoast Technical CollegeGraduated//City , STATE//May 2016 to June 2017
- Completed teacher-guided training to obtain the CompTIA A+ certification.
- Obtained training necessary to pass the CompTIA Network+ exam in 2018.
Education
High School DiplomaSuncoast Polytechnical High School//City, State//June 2017
No Degree - Computer And Information SciencesSuncoast Technical College//City, State//June 2017
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Resume Overview
School Attended
- Suncoast Polytechnical High School
- Suncoast Technical College
Job Titles Held:
- Senior Desktop Support Technician
- IT Helpdesk Technician
- Graduated
Degrees
- High School Diploma
No Degree - Computer And Information Sciences
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