Senior Desktop Support Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Ambitious student pursuing Bachelor of Science degree eager to contribute developed knowledge in Cyber Security Specialist role. Skilled in Desktop Support and OS troubleshooting in Windows and Linux settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Administrative Support
  • Accounting Systems
  • Data tracking
  • Business Correspondence
  • MS Office
  • Excellent Communication (written & verbal skills)
  • Accounting Systems, Enterprise
  • Active Directory, Networking
  • Operating System
  • Hardware configuration
  • Technical troubleshooting
  • Equipment repair
  • Software upgrades
  • Hardware upgrades
  • Windows XP/Vista
  • Application installations
  • Data management
  • Computer skills
Senior Desktop Support Specialist, 03/2019 to Current
Hancock Whitney CorpPonchatoula, LA,
  • Technical experience with Microsoft Windows Operating Systems.
  • Evaluates and tests software programs to verify functionality according to specifications.
  • Interface with internal customers to provide problem resolution.
  • Perform data termination/ activation in telecommunication closets.
  • Troubleshoot network issues (duplicate IPs, corrupt firewall software, proxy configuration issues, etc.).
  • Diagnose and resolve software and hardware problems in response to customer reported incidents.
  • Hardware configuration, File Transfers, remote site access management, Perform media management.
  • Imaged Linux, widows’ machines, EDN, Domsup, FNSUP, and install VMware.
  • Experience with MS Office Suite applications, Service Central.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Installed software updates and vulnerability patches on OS servers to prevent possible threats from penetrating networks.
Account Analyst, 03/2013 to 03/2019
Liberty MutualKnoxville, TN,
  • Used Active Directory to reset Microsoft Account passwords.
  • Used and worked with Windows server 2008 and 2012 for access and information protection to better secure Microsoft Accounts for different troubleshooting the servers for the customers.
  • Assist customers and businesses through email and phone.
  • Interface with vendors, engineers and management to better find a solution to a problem.
  • Investigating fraudulent activity using a variety of tools.
  • Handle multiple cases of customer issues daily.
  • Troubleshoot, analyze and solve any Windows, Office, Xbox and or Skype issues.
  • Spotted system errors and provided efficient resolution using corporate procedures.
  • Evaluated business metrics and data, including fiscal monitoring and incident reports and reported finding to management.
  • Researched and resolved issues with billing and invoices.
Supervisor/Trainer, 08/2009 to 03/2013
Tesla MotorsAlhambra, CA,
  • Managed employee files while reporting call trends.
  • Prepared work schedules and expedited workflow.
  • Trained/coached new and tenured employees.
  • Managed prescription accounts for customers.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Coached and mentored 200 staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Construction, 01/2010 to 01/2011
ExservCity, STATE,
  • Completed indoor and outdoor residential and commercial construction projects.
  • Maintained a clean and safe work environment.
  • Carefully coordinated plans to keep projects running smoothly.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Organized and maintained tools and equipment to enhance work efficiency.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Coordinated communication between equipment operators via two-way radios and hand signals.
  • Maintained baseline safety knowledge to identify areas requiring improvement to meet code.
Education and Training
Bachelor of Science: Cybersecurity and Information Assurance, Expected in 2025
Western Governors University - North Salt Lake, UT,
: Information Technology Security And Administration, Expected in 02/2019
ExservBrookinsMyComputerCareer - Arlington, TX,

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Resume Overview

School Attended
  • Western Governors University
  • ExservBrookinsMyComputerCareer
Job Titles Held:
  • Senior Desktop Support Specialist
  • Account Analyst
  • Supervisor/Trainer
  • Construction
  • Bachelor of Science

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