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senior desktop support engineer field resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Dynamic and resourceful desktop support professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals. Career Profile Providing technical hands-on capabilities with: installation and configuration, remote monitoring, help-desk customer service tech support, maintenance and troubleshooting.
Skills
  • TECHNICAL Knowledge
  • MS Outlook, Word, Excel. PowerPoint Access, PowerShell CMD MS Teams.
  • Windows servers, Windows 7 10 Active Directory
  • Pulse VPN MFA, Microsoft Web Base Portal,
  • Software Center Configuration Manager, Company Portal
  • Core Competence
  • Ability to perform with minimal or no supervision
  • Multi-tasking ability, organization
  • Effective problem solving
  • Outstanding communication ability, verbal and written
Work History
Senior Desktop Support Engineer Field, 01/2018 - Current
Duke Realty Irvine, CA,
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
  • Identified scope of problem and provided operational and technical assistance to remedy
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status
  • Performed encryption, firewalls and patch management to implement and maintain system security
  • Configured hardware, devices and software to set up workstations for employees
  • Configured and installed computer systems for other sub-organizations.
Executive, Senior Desktop Support Engineer, 01/2014 - 01/2018
Duke Realty Indianapolis, IN,
  • Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software
  • Provided computer system support for both staff and customers
  • Installed or advised installation of upgrades to prevent malfunctioning
  • Reset passwords for VPN, Exchange, AD Local Domain PC and, other legacy systems
  • Provide first line of support for service desk inquiries with resolution
  • Setup new user workstations network drives printer scanners and Users profile setup
  • Install and support mobile devices tickets issue, Escalate tickets to Management for resolution
  • Build or rebuild new and old computer and Laptop using Ghost images tools and PGP encryptions
  • Ensure all computers, notebooks, and devices meet the Commonwealth’s requirements
  • Manage the equipment loans to end users and ensure equipment is up to date
Desktop Support, 01/2013 - 01/2014
Massachusetts Trial Court City, STATE,
  • Direct end user support and user training, Recommend updates to new cellular technologies
  • Documents resolutions to recurring problems and supports issues
  • Administration and maintenance of email, data backups, network, wireless devices and other corporate IT related items and productivity tools
  • Install and configures Computers, Monitors, Network infrastructure and peripherals Printers scanners
  • Plan, implement and support corporate IT security and policies, and Maintain existing and develop new vendor relationships
  • Maintenance of all security and access rights on the local network devices
  • Assist with the planning, design, research and purchase of new or upgraded hardware and software
  • Work with various departments to implement IT solutions for their business
  • Knowledge Active Directory, Ctrix Administrator, Dell Kace Management center, Network Printers
  • Research equipment and software, and recommend purchases
Desktop Support, 01/2012 - 01/2014
FCM Travel Solutions City, STATE,
  • Resolved escalated technical issues forwarded from the Helpdesk group
  • Helped users troubleshoot, diagnose, document, and resolve technical issues regarding
  • Windows XP Professional, Windows 7, MS Office, Outlook, Internet connections, Network
  • Diagnosing troubleshooting and repair your user hardware and software system, Setup home users and remote offices
  • Reimaged and deployed new laptop/desktop to all users with Windows 7
  • Used Ghost imaging tool to clone desktops and laptops
  • Active Directory, create user account, security permissions, daily monitoring of system event logs
  • Maintenance of all security and access rights on the local network devices
  • Monitor disk utilization pertaining to data sets, file storage capacities, and data flow
  • Monitor daily logs to determine the most suitable method for data analysis
  • Coordinate activities with the Infrastructure Supervisor to ensure program standards
Education
Associate’s Degree: Computer Technology, Expected in
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Benjamin Franklin Institute of Technology - ,
GPA:
Status -
Comptia A+ Certifications CompTia Network Plus Certifications Learning Tree International Essentials of Cloud Security Management Microsoft Technology Associate Certifications: , Expected in
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- ,
GPA:
Status -

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Resume Overview

School Attended

  • Benjamin Franklin Institute of Technology

Job Titles Held:

  • Senior Desktop Support Engineer Field
  • Executive, Senior Desktop Support Engineer
  • Desktop Support
  • Desktop Support

Degrees

  • Associate’s Degree
  • Comptia A+ Certifications CompTia Network Plus Certifications Learning Tree International Essentials of Cloud Security Management Microsoft Technology Associate Certifications

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