Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Resourceful Electronic Data Interchange Analyst experienced at conducting research, reviewing data and analyzing system performance. Motivated, flexible and versatile with significant background in administrative roles. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

  • Great professional business communication, transferable technical skills and customer-service-oriented.
  • Well versed in Finance Fee calculations, bond redemption standards, analyze reports, GL Balancing, payment processing.
  • Proactive with Data Interchange Protocols, Discrepancy Resolution, Software Root Cause Analysis, Technical Analysis, and Testing Validations.
  • Skilled in Task Prioritization, Data Entry, Recordkeeping, Information Processing and Documentation.
  • Data Extraction, Transformation, & Loading: EDI[828,838,996,812,864]|ADI, XML, CSV, JSON, Flat Files, Advanced Excel, Database Management, Rational Test Manager, Rational Clear Quest and ERP systems.
  • Office-setting skills: Document Sorting/FIling, Fax, Copy and Print. Microsoft 365/DYNAMICS, MS SharePoint, 90 WPM.
Work History
Senior Deposit Operations Specialist, 05/2018 - Current
Mars Bloomington, MN,
  • Routinely monitored business-line records, maintain files transmissions to partners to ensure smooth and error-free deliveries.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Maintained and tested EDI customer maps, Performed root cause analysis on transmission issues,, Tracked files from origin to destination and troubleshot errors.
  • Review and accurately complete routine inbound requests utilizing case management system & Payment Warehouses.
  • Participated in continuous improvement by providing business-line suggestions, engaging in problem-solving activities to support teamwork.
  • Provide email/phone support of Partner development, integration of access management/authentication, ETL, EDI routing (specifications, enrollment deadlines and testing tasks).
  • Developed database objects, including tables, views in SQL
  • Provide status updates to keep upper management informed and exceed individual performance goals.
  • Reconcile General Ledger accounts and complete ADI tasks.
  • Used current best-practices to investigate and escalate business-line hardware/software malfunctions.
  • Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
  • Developed database objects, including tables, views and materialized views using SQL.
EDI Specialist - Remote, 07/2017 - 05/2018
Comcast Telecommunications City, STATE,
  • Monitored, investigated, and resolved EDI production problems; reviewed daily EDI error/exception reports; analyzed process and recommended improvements.
  • Verified and validated data content; met testing guidelines and deadlines; managed VAN activity; provided application support and enhancements to existing applications.
  • Liaison between IT technical departments and external and internal customers to ensure error free EDI transactions.
  • Responsible for all EDI map development and testing, version control, profile setups and documentation for new trading partners for both production and test environments.
  • Maintain document procedures, monitored all daily operations, and assisted in loading electronic orders.
  • Trained customer service personnel in strategies for supporting electronic data interchange activities.
  • Helped improve Communications operations by showing clear connection between current policies and business results.
  • Oversaw installation of software programs and hardware systems to meet TeleCommunications requirements.
  • Built and deepened positive and productive relationships with business partners and internal departments.
Preferred Client Specialist, 10/2012 - 06/2017
Bank Of America, N. A City, STATE,
  • Acted as point of contact between bank branches regarding Preferred Rewards guidelines and best practices.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Provided fast, friendly, and knowledgeable service for routine questions, online/mobile banking troubleshooting, and service complaints.
  • Maintained high-level compliance within fast-paced environment and consistently met performance goals.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated bank related accounts for Employees & Preferred-tier clients.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Perform routine electronic account-related transactions: funds transfers, fee reviews, account.
  • Maintenance, client follow up & accept payments.
  • Provide chat and floor support to my colleagues to minimize escalation requests.
Team Member, 02/2012 - 01/2013
Target, Inc City, STATE,
  • Assist Guests by resolving any store-related inquiries.
  • Assembled complex display components for seasonal-project specifications and directions.
  • Contributed to safety standards and productivity by maintaining safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Unloaded trucks, moved containers to staging area and determined correct storage locations.
  • Greeted customers with energy and enthusiasm.
  • Analyzed prospects' behavior, built rapport, championed RedCard services being offered and presented enticing opportunity to become a Target RedCard cardholder.
  • Answer incoming calls, respond to any requests from an assigned 2-way Radio.
High School Diploma: , Expected in
William B Cooley Health Science And Technology H.S - Providence, RI,


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  • William B Cooley Health Science And Technology H.S

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  • Senior Deposit Operations Specialist
  • EDI Specialist - Remote
  • Preferred Client Specialist
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  • High School Diploma

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