Human Resources A dynamic, highly competent and consummately professional achiever with a proven ability to impact complex business challenges and deliver solutions and results. Seven years of consistent excellence in a highly visible, responsible role in an international consulate. Recognized by supervisors and colleagues for innovativeness, optimism and problem-solving ability. Undergraduate business degree. A fully prepared, self-motivated and goal-oriented professional with a strong desire to make a positive difference with a respected organization.
Problem-Solving Energetic; high sense of urgency; quality-driven; rapid learning curve; detail-oriented; pro-active; leader by example; impeccable work ethic. Broad, inclusive, multi-cultural world view; Brazilian native who successfully adapted to American language, culture and business standards. Extremely well-organized; with a record of developing and implementing systems that improve efficiency, increase quality, and reduce costs.
MS Office/iWorks: Proficient in Word, Outlook, Excel and PowerPoint.
Administrative duties, Policies
Development of policies
Business operations, Project management
Content, Maintaining files
Customer services, Translation
Customer care, Website
Fluent in English, Portuguese and Spanish
Customer and client relations
Program files maintenance
Employee timesheet processing
Managing office operations
Excellent planner & coordinator
MANCHESTER HIGH SCHOOLManchester, Connecticut2003
Federal University of ParanaCuritiba, Brazil Associate of Applied Science: Business Administration And Management
SOUTH FLORIDA CONTEMPORARY PYSCHOANALYSIS INSTITUTE - Boca Raton, Florida Psychoanalysis Certification, 2016 - 2018
UTC AEROSPACE SYSTEMS- Senior Coordinator, Administrative Assistant Windsor, Connecticut01/2016 - Current
Perform diverse, high level analytical, organizational, communication, project management, and manage multiple priorities while supporting daily office operations.
Perform visitor protocol activities.
Perform data entry and other normal office functions such as setting up and maintaining files, interviewing callers and making proper referrals, arranging meetings and conferences and receiving, referring or answering mail.
Review drafts and finished documents for appropriate grammatical usage and content.
Prepare communications and presentations.
Answer questions relating to office operations and established policies and procedures.
Provide executive assistant services as a direct assistant to Engineering Management and Engineering Leads.
Maintain leaders' appointment schedules by planning and scheduling meetings, conferences and teleconferences while making adjustments based on constantly changing priorities and scheduling conflicts.
Gather, compile and report on information relevant to leaders' assignments.
Interface with all levels of the organization and with external customers in a professional and effective manner.
Work independently on special assignments.
Process and handle confidential documents.
Other administrative duties as delegated and requested.
CONSULATE GENERAL OF BRAZIL- Legal Assistant Hartford, Connecticut01/2009 - 01/2016
Provided Information on Brazil and Facilitates Cultural and Educational Exchange Between the two Countries
Performed diverse, high level analytical, organizational, communication, project management, community outreach services.
Reported to the General Counsel.
Provided services to the Brazilian community including: Issue and Renewal of Passports; Issue Certificates of Birth; Army Registry; Marriage; and Mobile Consulate.
Served the international community by issuing visas and validating documents in areas which included: Brazilian Legalization Processes, International Brazilian Residency Processes, and all other official processes or documentation.
Acted as Legal Assistant to community on issues of arrests, deportation, deaths, and all other legal matters.
Worked directly with Consular Deputy and Vice-Consuls to ascertain that all processes and documents were correctly completed, up to date, and assuring that processes were completed within due dates.
Jointly organized programs to ensured high quality while maximizing efficiency at the work place with coworkers and Consular Deputy and Vice-Consuls.
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Early Hire/Start-up Operations - One of the twelve individuals selected out of a large and highly competitive applicant pool to open, staff and operate this Consulate General office.
It is located in Hartford because Hartford is the center of large community of individuals with Brazilian roots and family connections.
Team-Building/Service Excellence - As a core member of the start-up team, played an important role in the development of policies, procedures and standards within the office.
Assisted in the design, launch and ongoing maintenance of the website.
Trained and mentored newly hired staff members.
Now a member of a cohesive, highly productive staff which provides effective, personalized service to the Brazilian community in central Connecticut.
Handled a number of complex issues, including legal issues.
Reported to and collaborate with Consulate attorney on all legal issues.
Performed legal research, as requested.
Special Projects - Accepted responsibility and exceled on a number of high profile projects.
These included managing the Brazilian Presidential voting process (every four years) and efforts to introduce Portuguese as a second language in area schools.
STATE FARM INSURANCE AGENCY- Customer Representative / Personal Assistant Hartford, Connecticut01/2007 - 01/2009
Managed client relations and applicable programs including customer care and customer services.
Performed duties of Formulation and Translation of official documents.
Solved various issues pertaining to billing and various insurance coverages, Reviewed insurance policies for discounts, cancellations for non-payments and renewals.
Communicated between customer and claim adjustors to resolve claims disputes.
Assisted with the day to day collection of in office payments and
Maintained up-to-date information for various areas within the agency.
Skill Development - Developed skills in analysis, business operations, client service and finance which have been central to career success.
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Companies Worked For:
UTC AEROSPACE SYSTEMS
CONSULATE GENERAL OF BRAZIL
STATE FARM INSURANCE AGENCY
MANCHESTER HIGH SCHOOL
Federal University of Parana
Job Titles Held:
Senior Coordinator, Administrative Assistant
Customer Representative / Personal Assistant
Associate of Applied Science : Business Administration And Management
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