Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Communications/Administration Bilingual
Marketing/Outreach
Human Resources A dynamic, highly competent and consummately professional achiever with a proven ability to impact complex business challenges and deliver solutions and results. Seven years of consistent excellence in a highly visible, responsible role in an international consulate. Recognized by supervisors and colleagues for innovativeness, optimism and problem-solving ability. Undergraduate business degree. A fully prepared, self-motivated and goal-oriented professional with a strong desire to make a positive difference with a respected organization.
Executive Support
Communication
Project Management
Preparing Presentations
Confidentiality
Relationship Management
Schedule Management
Customer Service
Multi-tasking
Building Alliances
Operational Excellence
Problem-Solving
Communication
Project Management
Preparing Presentations
Confidentiality
Relationship Management
Schedule Management
Multi-tasking
Building Alliances
Operational Excellence
Problem-Solving Energetic; high sense of urgency; quality-driven; rapid learning curve; detail-oriented; pro-active; leader by example; impeccable work ethic. Broad, inclusive, multi-cultural world view; Brazilian native who successfully adapted to American language, culture and business standards. Extremely well-organized; with a record of developing and implementing systems that improve efficiency, increase quality, and reduce costs.
Skills
MS Office/iWorks: Proficient in Word, Outlook, Excel and PowerPoint.
Administrative duties, Policies
Development of policies
Billing, Processes
Business operations, Project management
Conferences, Receiving
Content, Maintaining files
Client, Scheduling
Customer services, Translation
Customer care, Website
Data entry
Documentation
Engineering Management
Fluent in English, Portuguese and Spanish
General office
Insurance
Team-Building
Legal research
Mac
Managing meetings
Organizational
Customer and client relations
Invoice preparation
Office administration
Program files maintenance
Contract Negotiations
Employee timesheet processing
Report development
Time management
Presentation design
Critical Thinking
Research skills
Data entry
Managing office operations
Critical thinker
Staff management
Excellent planner & coordinator
Flexible
Effective planning
Recruitment
Conflict management
Employee relations
Work History
01/2016 to CurrentSenior Coordinator, Administrative AssistantAtmos Energy Corp. | Garland, TX,
Perform diverse, high level analytical, organizational, communication, project management, and manage multiple priorities while supporting daily office operations.
Perform visitor protocol activities.
Perform data entry and other normal office functions such as setting up and maintaining files, interviewing callers and making proper referrals, arranging meetings and conferences and receiving, referring or answering mail.
Review drafts and finished documents for appropriate grammatical usage and content.
Prepare communications and presentations.
Answer questions relating to office operations and established policies and procedures.
Provide executive assistant services as a direct assistant to Engineering Management and Engineering Leads.
Maintain leaders' appointment schedules by planning and scheduling meetings, conferences and teleconferences while making adjustments based on constantly changing priorities and scheduling conflicts.
Gather, compile and report on information relevant to leaders' assignments.
Interface with all levels of the organization and with external customers in a professional and effective manner.
Work independently on special assignments.
Process and handle confidential documents.
Other administrative duties as delegated and requested.
01/2009 to 01/2016Legal AssistantCONSULATE GENERAL OF BRAZIL | City, STATE,
Provided Information on Brazil and Facilitates Cultural and Educational Exchange Between the two Countries
Consular Agent
Performed diverse, high level analytical, organizational, communication, project management, community outreach services.
Reported to the General Counsel.
Provided services to the Brazilian community including: Issue and Renewal of Passports; Issue Certificates of Birth; Army Registry; Marriage; and Mobile Consulate.
Served the international community by issuing visas and validating documents in areas which included: Brazilian Legalization Processes, International Brazilian Residency Processes, and all other official processes or documentation.
Acted as Legal Assistant to community on issues of arrests, deportation, deaths, and all other legal matters.
Worked directly with Consular Deputy and Vice-Consuls to ascertain that all processes and documents were correctly completed, up to date, and assuring that processes were completed within due dates.
Jointly organized programs to ensured high quality while maximizing efficiency at the work place with coworkers and Consular Deputy and Vice-Consuls.
R.S.
Claire
Page 2 of 2.
Early Hire/Start-up Operations - One of the twelve individuals selected out of a large and highly competitive applicant pool to open, staff and operate this Consulate General office.
It is located in Hartford because Hartford is the center of large community of individuals with Brazilian roots and family connections.
Team-Building/Service Excellence - As a core member of the start-up team, played an important role in the development of policies, procedures and standards within the office.
Assisted in the design, launch and ongoing maintenance of the website.
Trained and mentored newly hired staff members.
Now a member of a cohesive, highly productive staff which provides effective, personalized service to the Brazilian community in central Connecticut.
Handled a number of complex issues, including legal issues.
Reported to and collaborate with Consulate attorney on all legal issues.
Performed legal research, as requested.
Special Projects - Accepted responsibility and exceled on a number of high profile projects.
These included managing the Brazilian Presidential voting process (every four years) and efforts to introduce Portuguese as a second language in area schools.
01/2007 to 01/2009Customer Representative / Personal AssistantSTATE FARM INSURANCE AGENCY | City, STATE,
Managed client relations and applicable programs including customer care and customer services.
Performed duties of Formulation and Translation of official documents.
Solved various issues pertaining to billing and various insurance coverages, Reviewed insurance policies for discounts, cancellations for non-payments and renewals.
Communicated between customer and claim adjustors to resolve claims disputes.
Assisted with the day to day collection of in office payments and
accountability professionals.
Maintained up-to-date information for various areas within the agency.
Skill Development - Developed skills in analysis, business operations, client service and finance which have been central to career success.
Education
Expected in 2003 | MANCHESTER HIGH SCHOOL, Manchester, ConnecticutGPA:
Expected in Associate of Applied Science | Business Administration And ManagementFederal University of Parana, Curitiba, Brazil , GPA:
Certifications
SOUTH FLORIDA CONTEMPORARY PYSCHOANALYSIS INSTITUTE - Boca Raton, Florida Psychoanalysis Certification, 2016 - 2018
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