Senior Consumer Recovery Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Work well in high-stress environments with solid multitasking, planning and decision-making skills and adaptability to meet any challenge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am also Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. I take well with positive direction, looking for improvements. I am able to learn new tasks at a fast rate, and do my job efficiently.

  • Condition reports
  • Clinical Documentation
  • Clinical assessment
  • Goal Setting
  • Leadership
  • First Aid/CPR
  • Verbal and written communication
  • Positive Attitude and Energetic
  • Multi-Line Phone Systems
  • Scheduling and Calendar Management
  • Documentation and Reporting
  • Computer Proficiency
  • Customer Service-Oriented
  • Administrative Support
  • Courteous and Professional
  • Conflict Resolution
  • Team Collaboration
  • Intuit QuickBooks
  • Lobby Maintenance
  • Positive Attitude
Work History
04/2019 to Current
Senior Consumer Recovery Specialist Amita Health Bartlesville, OK,
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Directed client well-being checks and documented notes.
  • Maintained safety and program structure by monitoring individuals' activities.
  • Searched program participant belongings at admission and discharge or at supervisor's request.
  • Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
02/2015 to 03/2019
Certified Nursing Assistant Penske Automotive Group Davie, FL,
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Maintained patient stability by checking vital signs and weight.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Maintained complete confidentiality with patient information to provide professional, secure medical services.
  • Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
  • Kept accurate records of patients' care, condition and progress.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
07/2010 to 08/2017
Cashier Honk N Holler City, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
02/2015 to 03/2016
Service Adviser McKay Ford Lincoln City, STATE,
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Provided information about service procedures and expected timelines.
  • Discussed options with clients and determined appropriate plans.
  • Wrote service orders and updated schedules.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and [Action].
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues, freelancers and clients.
Expected in 06/2020
: Advanced EMT
High Plains Technology Center - Woodward, OK
Expected in 09/2018
: Basic EMT
High Plains Technology Center - Woodward, OK
Expected in 05/2011
High School Diploma:
Fort Supply High School - Fort Supply, OK



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Resume Overview

School Attended
  • High Plains Technology Center
  • High Plains Technology Center
  • Fort Supply High School
Job Titles Held:
  • Senior Consumer Recovery Specialist
  • Certified Nursing Assistant
  • Cashier
  • Service Adviser
  • High School Diploma

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