Experienced Community Relations and Sales Manager with 10+ years experience. Hard working professional that excels at teamwork, relationship building, leadership skills and problem solving. Proven ability to successfully manage, increase revenue and overall business growth. Self motivated to learn and continue professional growth.
Skills
Database Management
Sales processes
Coaching and mentoring
Excellent work ethic
Teamwork
Organization and time management
Relationship building
Problem-solving skills
Multitasking abilities
Customer service
Flexible & Adaptable
Education
Christian Liberty AcademyIndianapolis, INExpected in 05/1999 ā āHigh School Diploma: - GPA:
Work History
Enlivant - Senior Community Relations and Sales Manager City, STATE, 07/2017 - Current
Southern Indiana Sales Manager Award 2017
Interim Regional Director of Sales
Earned promotion to Senior Community Relations and Sales Manager 2020
Develop and maintain professional relationships and effective partnerships with various organizations and individuals resulting in new business development.
Deliver exceptional service to each client by listening, answering questions, resolving concerns and meeting overall needs.
Sales planning and identifying strategies to meet/exceed all goals.
Produce proposals and complete all contracts and signings for each client.
Recruit and hire new employees to meet staffing needs
Coach and mentor to large team of employees
Manage multi unit high occupancy senior living community
Internal/External design, unit staging, and overall community appearance.
Proven successful working within tight deadlines and fast-paced atmosphere.
Developed and maintained courteous and effective working relationships
Resolved conflicts and negotiated mutually beneficial agreements between parties
Senior Helpers - Recruiter and Office Administration City, STATE, 01/2017 - 07/2017
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Increased qualified in-home caregivers by 70% by utilizing appropriate search tools ā job boards, social media, networking, and promoting CNA to CNA referrals.
Coordination and hosting of company recruiting events
Training and orientation to ensure readiness, service quality and efficiency.
Verified applicant references and employment details.
Applied administrative skills in overseeing day-to-day operational activities.
Interacted with clients professionally by phone, email or in-person to provide accurate information and directed to desired team members.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained open communication with customers to foster positive relations.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Magnolia Health Systems - Director of Marketing and Community Relations City, STATE, 04/2012 - 01/2017
Proven successful working within tight deadlines and fast-paced atmosphere
Achieved 100% occupancy with waitlist
Developed and implemented marketing and sales plans
Built and maintained positive relationships within community
Met and exceeded monthly revenue goals
Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
Maximized sales through effective client relationship development, resulting in consistent referrals and increase in occupancy.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Suggestive selling and upselling.
Developed and maintained strong working relationships with professionals within assigned territory.
Worked independently with minimal supervision.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and continued increase of occupancy.
Kept detailed records of daily activities through online customer database.
Generated advertising brochures and radio ads
Met with customers to discuss and needs, tailor solutions, and close deals.
Developed new business relationships and maintained existing through regular communications and effective account management.
Prospected to increase sales lead pipeline and and converted leads
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Internal Medicine And Pulmonology Care - Medical Office Management and Marketing Representative City, STATE, 02/2007 - 02/2011
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Managed team of professionals for independent physician office
Developed new business by creating contract partnership with Respiratory and Sleep Lab to achieve improved patient care and increase office revenue .
Expanded business by 75% over previous years
Consulted with physician specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefit solutions.
Scheduled patient appointments
Check in/Check out patients
Obtain patient vitals and complete Pulmonary testing
Insurance verification and precertification
Reviewed applications for different pharmaceutical aid programs to determine which program would meet patient needs.
Pulled charts and prepared for patient appointments
Adhered to strict HIPAA guidelines to protect patient privacy.
Scheduled surgeries and procedures with local hospitals and surgery centers
Maintain Physician schedule and meetings
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Received, recorded and filed medical payments by check, cash and credit card.
Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
Reviewed and sent medical records to other physicians upon request.
Aided with prescription refill requests.
Maintained current and accurate medical records for patients.
Indianapolis Neurosurgical Group - Floating Patient Care Manager City, STATE, 05/2002 - 02/2007
Obtained patient vital signs, reviewed medications, medical history, symptoms and allergies prior to each appointment with neurosurgeons
Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
Arranged transportation and documented details of discharge transition plans.
Managed pre-certifications and verified insurance coverage.
Created customized care plans according to physician orders by working with hospital staff, DME providers, Therapy providers and families to assess and meet individual needs.
Entered procedure codes and diagnosis codes into medical billing software.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Scheduled surgeries for multiple surgeons and booked operating rooms.
Restocked each medical room with adequate supplies in preparation for patients.
Called and faxed pharmacies to submit prescriptions and refills.
Received, recorded and filed medical payments by check, cash and credit card.
Supported office staff and operational requirements with administrative tasks.
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Resume Overview
School Attended
Christian Liberty Academy
Job Titles Held:
Senior Community Relations and Sales Manager
Recruiter and Office Administration
Director of Marketing and Community Relations
Medical Office Management and Marketing Representative