Talented Customer Experience manager successful at satisfying all types of customers with creative and knowledgeable solutions. Bringing-15 year background successfully managing all facets of insurance productions with strong project management and decision-making skills. Proven history of improving operations actioned by preparing and reviewing scripts, impacting business direction and performance with successful leadership strategies, tactical decision making and forward-thinking approaches. Skilled at coordinating documentation, production plans and personnel resources to complete work under tight schedules and enhance technical operations. Highly effective and comfortable working with people at all organizational levels offering an engaging and pleasant personality with expertise improving customer relationships.
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