senior certified pharmacy technician resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Results-focused professional with strength in project management. Managed a 5-member cross-functional (product, engineering, sales, support) team and coordinated with stakeholders and business partners toward a successful launch of IVD Lyo Manufacturing department. Led a formula optimization study for 10 RUO (Research-Use-Only) products and managed the Bill-of-Material (BOM). Proficient in leveraging Biomedical Manufacturing and Quality Control expertise or knowledge to reach organizational goals, metrics, and KPIs. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Education and Training
Expected in 01/2022 to to
Certification And BootCamp: Professional Scrum Master I (PSM-I)
University of Denver - Denver, CO
Expected in 01/2022 to to
Certification: Professional Scrum Product Owner I (PSPO-I) - ,
Expected in 07/2021 to to
Master of Healthcare Administration: Health Administration
Colorado State University Global Campus - Aurora,
  • Minor in Human Resources (HR)
Expected in 10/2019 to to
Foundations of Healthcare Administration & Management:
Colorado State University Global Campus - Aurora,
Expected in 12/2017 to to
Bachelor of Science: Psychology
University of Colorado Denver - Denver,
Expected in 07/2013 to to
Pharmacy Technician Certification:
Pharmacy Technician Certification Board (PTCB) - ,
01/2013 to Current
Senior Certified Pharmacy Technician Walgreens Batavia, IL,

· Assisted in the development, revision, and implementation of department policies, procedures, and programs

· Assisted in the training and orientation of a seven-member pharmacy staff and multiple interns.

· Comprehensive knowledge of medical terminology and third-party formularies and plan limitations for insurance and resolves, complex, non-routine issues which include third-party billing and systems.

· Demonstrated and maintained standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).

· Provided senior technician oversight involving inventory management by completing and maintaining ongoing medication inventory and assisting the pharmacists with placing medication orders.

· Provides patient scheduling and supports office management functions such as receiving and referring inbound calls and ordering office supplies.

· Performed all technical aspects of the outpatient prescription process, including product measurement and pharmaceutical calculations, packaging, compounding, reconstitution, and labeling for over a 100 prescriptions per day.

· Created, filed, and maintained data and important patient information and records.

· Worked closely with pharmacists and doctors in the Broomfield/Westminster area with high professionalism.

· Performed reception duties utilizing various systems including telephone, fax machine, mail services, email, and copy services.

· Served customers by greeting, welcoming, and directing them appropriately, while creating connections with potential clients/patients using strong customer service skills and communication skills.

· Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

· Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.

12/2021 to 01/2022
Scrum.orgBootCampLead Lyo Manufacturing Associate INVITAE City, STATE,

· Led, trained, and collaborated with a five-member team, while auditing team member's documentation, and approving lots or final job review and sign-off at the beginning/end of each team's session.

· Product owner of three processes and managed project tasks with internal teammates, external vendors, and key stakeholders to create project deliverables within scope and budget for a medical class II diagnostic for non-small cell lung carcinoma.

· Co-manager of Value Stream Map (VSM) and Co-manager of the LEAN Transformation project team

· Improved logistics and supply chain management by continuously reviewing systems and seeking out opportunities to reduce waste, eliminate bottlenecks and enhance inventory management.

· Co-designed a three new batch record templates for manufacturing therefore consolidated and reduced the number of batch records required by 140 templates.

· Conducted interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule while assessing applicants' relevant knowledge, skills, soft skills, experience, and aptitudes

· Supervised complex calendar management, developed production schedules, and created work schedules for team members for the execution of the process, deliverables, and projects in a timely manner.

· Liaise and communicated with Senior Leadership, Safety Department, and the Feedback Loop to the development team to share ideas and improve operation, recommending, supporting, and implementing continuous improvement activities for project Lionsgate.

· Technical writing and documentation for end-users, step-by-step machine maintenance and process work instructions (WI) for over 14 production equipment items acquired by Invitae.

· Authored and updated workflow management guides for staff, and streamlined techniques for standard operating procedures (SOP) which were then introduced into the electronic Quality Management System (QMS)

· Motivated team to enhance quality product and record workers performance and functioned as intermediary between team members and management to create healthy communication.

· Assisted in implementation of new equipment and equipment documents through product quality design (PDQ) and then again through validation.

· Assisted in the preparation of reports and other documentation as applicable to the scope of manufacturing or project such as reporting deviations through a non-conformance report (NCR), Risk Assessments, and Process Failure Mode Effect Analysis (PFMEA).

· Accurately updated applicable work order (WO) data into an Enterprise Resource Planning (ERP) System.

· Participates in process improvement and new process development.

· Coached, trained, and developed training and education material for process specific trainees and trainees across multiple departments.

· Responsible for ensuring inventory supply levels are maintained and input Point of Sales (POS) in as necessary for budgeting purposes.

12/2015 to 11/2020
Operations Technician SME (Subject Matter Expert) ALLOSOURCE City, STATE,

· Adhere to aseptic technique and processing practices with FDA, OSHA, AATB, and GMP.

· Interpret applicable product specifications and perform tasks according to established procedures and company expectations.

· Accurately complete documentation of manufacturing batch records using Good Documentation Practices (GDP)

· Recommended fixes by investigating technology failure to ascertain vulnerability and root cause.

· Supervised day-to-day facility operations in accordance with set policies and guidelines.

· Led output planning and controls, providing assessment, and troubleshooting to minimize complications and breakdowns.

· Developed and suggested new strategies and tactics for improvements for six different skin grafting specific processes.

· Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.

· Adhere to and promote proper practices and techniques which are consistent with current Standard Operating Procedures/work instructions, training requirements, safety practices and company policies, while working with others to investigate NCRs.

· Proceed donated human skin and amnion tissues for transplantation in accordance with Good Tissue Practices, within critical times while safely using hand tools, ERP system, power equipment, lab scientific equipment, and surgical instruments.

· Evaluate and resolve processing issues related to the quality or sterility of tissue.

· Trained and worked proactively with department team, other departments, project teams and administrative staff for product production and product flow.

· Assists in implementation of new equipment and new ideas through a continuous process improvement process.

  • Drug inventory control
  • Insurance billing
  • Workflow Optimization
  • Office administration
  • Decision-making
  • Backlog management
  • Budget administration
  • Risk analysis
  • Resource planning
  • Decision-making
  • Recruitment and hiring
  • Training development
  • Lean Manufacturing
  • Quality Improvement
  • Stakeholder relationship management
  • Schedule oversight
  • Critical thinking
  • Working collaboratively
  • Project development and lifecycle
  • Schedule management
  • Document management

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Resume Overview

School Attended

  • University of Denver
  • Colorado State University Global Campus
  • Colorado State University Global Campus
  • University of Colorado Denver
  • Pharmacy Technician Certification Board (PTCB)

Job Titles Held:

  • Senior Certified Pharmacy Technician
  • Scrum.orgBootCampLead Lyo Manufacturing Associate
  • Operations Technician SME (Subject Matter Expert)


  • Certification And BootCamp
  • Certification
  • Master of Healthcare Administration
  • Foundations of Healthcare Administration & Management
  • Bachelor of Science
  • Pharmacy Technician Certification

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