Senior Certified Pharmacy Technician Resume Example
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SENIOR CERTIFIED PHARMACY TECHNICIAN
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. I am PTCB certified and have my Florida pharmacy technician license as well.
Skills
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Experience
Senior Certified Pharmacy Technician - Kroger (Grand Junction , CO)September 2018 - Current
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Prepared and submitted claims to insurance companies for payment.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Compiled customer demographic, allergy and medical history background.
- Received, reviewed, dispensed and labeled over [Number] prescriptions daily with expert accuracy.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Processed and filed approximately 150-300 prescriptions per day.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Organized medications for dispensing.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Merchandised related products to drive pharmacy department sales.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Verified and filled over 300 prescriptions per day in busy Retail pharmacy setting.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Established and updated patient profiles, including lists of medications and insurance details.
Assistant Store Manager - Modani Furniture (Houston , TX)September 2015 - May 2018
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Conducted [Timeframe] performance reviews to organize training and development for staff.
- Coached and developed store associates through formal and informal interactions.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Minimized waste through expense tracking and effective cost control strategies.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Mentored team on effective upselling and cross-selling techniques.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
Customer Service Representative - Ntt Data Corporation (Frisco , TX)September 2012 - August 2015
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked with managers to develop service improvement initiatives.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Trained new employees each in procedures and policies in order to maximize team performance.
Education and Training
Some College (No Degree) in Business AdministrationPensacola State College, City, State
High School DiplomaMay 2006J.M. Tate Highschool, City, State
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Resume Overview
School Attended
- Pensacola State College
- J.M. Tate Highschool
Job Titles Held:
- Senior Certified Pharmacy Technician
- Assistant Store Manager
- Customer Service Representative
Degrees
- Some College (No Degree) in Business Administration
High School Diploma
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