Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Seasoned Pharmacy Technician with about 13 years of experience in strong leadership, pharmacy operations, customer service and problem solving skills. Expert in filling prescriptions within fast-paced, high-volume settings. A self-starter with extensive knowledge of sterile and non sterile compounding, troubleshooting technical issues and training end users in pharmacy Systems.

  • Certified by the Pharmacy Technician Certification Board (PTCB) since 2006
  • In good standing with the Virginia Board of Pharmacy since 2006
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • E-council Certified Ethical Hacker (CEH)
  • AWS- Certified Developer- Associate
  • AWS- Certified Solution Architect- Associate
  • AWS- Certified Security - Specialty
  • ITIL Foundation Certification in IT Service Management
  • Certified Information Security Auditor (CISA)
  • Problem-solving skills
  • Aseptic techniques
  • Customer service
  • Troubleshooting ADM's (Pyxis system, Accudose and Omnicell)
  • Excellent telephone etiquette
  • Hospital and retail pharmacy professional
  • Medication compounding expert
  • Microsoft Office (Word, Powerpoint, Excel, Acess Visio Etc.)
  • Drug inventory control
  • Accudose (Connect Rx)
  • EPIC System
  • Pyxis
  • Omnicell
  • Troubleshooting malfunctioning equipments (ie. fax, printers etc.)
11/2008 to Current
Senior Certified Pharmacy Technician Kroger Windsor, CO,
  • Dispenses and delivers medications to patients throughout the hospital.
  • Fills all ADM throughout the hospital.
  • Prepares IV, Chemotherapy and other complex compounding products, under the supervision of a pharmacist.
  • Supervise and train new and other technicians the ADM systems. (Mckesson's Accudose, Anesthesia carts, Medcarousel, Pacmed, Pyxis and Omnicell ).
  • Supervise and train new and other technicians sterile and Non- sterile compounding (sterile IV, chemotherapy and non-sterile compound).
  • Assists with ADM optimization by generating reports and destocking unused medications.
  • Supervises the night shift technicians as their senior Technician.
  • Pre-package bulk bottle medications into unit dose medications.
  • Maintains and troubleshoots the ADM systems and thermal Printers and fax machines.
  • Assist with orientation and training of new pharmacy technicians.
  • Maintains proper compliance logs for refrigerator temperatures and IV hood maintenance.
  • Consistently upholds proper pharmacy and general safety procedures and standards.
  • Fills departmental requisitions and crash cart medication trays.
  • Managed administrative processes and prepared key reports and documentation.
  • Assists with executing downtime procedures to ensure continual service of patient care with no delay.
12/2019 to Current
Pharmacy Technician Valley Presbyterian Hospital Van Nuys, CA,
  • Assists Pharmacist to receive, fill and dispense medications to nursing units.
  • Calculates and compound ingredients needed for IV, cytotoxic admixtures, etc .
  • Monitors and responds to messages sent by nursing for medication stocked outs and refills.
  • Answers and screens phone calls for the staff pharmacist in a friendly, efficient manner.
  • Accurately records compounded products and prepares appropriate labels.
  • Fills departmental requisitions and crash cart medication trays.
  • Dispenses and deliver patient medications to patients throughout the hospital.
  • Restocks All pyxis ADM's throughout the hospital
  • Prepackes bulk bottle medication into unit doses.
  • Maintains and troubleshoots Pyxis, ADM's.
  • Prepared requisitions for drugs and supplies as necessary.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
12/2012 to 12/2018
Lead Pharmacy Technician Ascension (System Office) Milwaukee, WI,
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Communicated with insurance companies for billing purposes.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Strictly maintained customer and patient confidentiality.
  • Proficiently processed and dispensed written, oral and electronic prescriptions.
  • Accurately recorded compounded products and prepared appropriate labels.
  • Entered new patient profiles and prescriptions into medication input software system.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Directed operations to increase efficiency and minimize patient wait times.
  • Precisely processed third party prescriptions and managed adjudication review.
    Appropriately resolved customer issues, complaints and questions.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
  • Communicated directly with doctors' offices via telephone, fax and email for patient medication reconciliation.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Monitored and Troubleshooted computer systems, printers and scanners.
  • Routinely Performed system and software updates as required to apply patches and upgrades.
Education and Training
Expected in 06/2022
Bachelor of Science: Cybersecurity And Information Assurance
Western Governors University - Salt Lake City, UT
Expected in 12/2019
Associate of Science: Science And Technology,
Northern Virginia Community College - Annandale, VA,

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School Attended

  • Western Governors University
  • Northern Virginia Community College

Job Titles Held:

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  • Bachelor of Science
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